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Audio Mining/speech Analytics

Audio mining and speech analytics use advanced computer programming in order to extract insights from audio files. Examples include searching audio for certain keywords or analyzing vocal inflection. These tools may involve listening to one person speak or picking out one voice from hundreds in a crowd.

What Small and Midsize Businesses Need to Know About Audio Mining/speech Analytics

A small business may use audio mining or speech analytics to gain additional insight into what customers and clients are talking about and the emotions that are expressed during these conversations.

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