--- description: Get detailed information about Gemini usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gemini Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Bug Tracking Software](/directory/30090/bug-tracking/software) > [Gemini](/software/88290/gemini) # Gemini Canonical: https://www.capterra.ae/software/88290/gemini Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/88290/gemini?page=2) > On Premise \& On Demand Enterprise Helpdesk Ticketing \& Issue Tracking software. AD/ADFS integration and built for Azure. > > Verdict: Rated **4.1/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Gemini? Gemini is used by small, medium and large organizations. If you need to bridge the gap between Customers, IT and the rest of the business, Gemini is the tool for you. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 14 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: CounterSoft - **Founded**: 2003 ## Commercial Context - **Starting Price**: $10.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Gemini Express ($10 user/mo) and Gemini Enterprise ($850 10 users/mo) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile) - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - Alerts/Escalation - Assignment Management - Audit Trail - Collaboration Tools - Dashboard Software - Issue Auditing - Issue Management - Issue Tracking Software - Knowledge Base Management - Prioritization - Project Management Software - Project Planning/Scheduling - Project Tracking Software - Reporting/Project Tracking - Resource Management Software - Sub-Task Management - Task Editing - Task Management Software - Task Progress Tracking - Ticket Management - Time & Expense Tracking - Time Tracking Software - Workflow Management Software ## Support Options - Chat ## Category - [Bug Tracking Software](https://www.capterra.ae/directory/30090/bug-tracking/software) ## Related Categories - [Bug Tracking Software](https://www.capterra.ae/directory/30090/bug-tracking/software) - [Issue Tracking Software](https://www.capterra.ae/directory/30675/issue-tracking/software) - [Project Management Software](https://www.capterra.ae/directory/30002/project-management/software) - [Task Management Software](https://www.capterra.ae/directory/10030/task-management/software) ## Alternatives 1. [Clockify](https://www.capterra.ae/software/169607/clockify) — 4.8/5 (9235 reviews) 2. [Jira](https://www.capterra.ae/software/19319/jira) — 4.4/5 (15312 reviews) 3. [Asana](https://www.capterra.ae/software/120550/asana-pm) — 4.5/5 (13547 reviews) 4. [monday.com](https://www.capterra.ae/software/147657/monday-com) — 4.6/5 (5726 reviews) 5. [Trello](https://www.capterra.ae/software/1010321/trello) — 4.5/5 (23487 reviews) ## Reviews ### "Great add on for the G Suite" — 4.0/5 > **Francisco** | *12 March 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I like the accessibility and to be linked to my account and Google suite. It is easy to interact with. > > **Cons**: The privacy settings are not really clear > > I use it daily on my work, as translator or to summarise long texts. ----- ### "We the software in our office for managing support tickets" — 5.0/5 > **Iaiswarya** | *16 February 2018* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: It can be customized according to our business need. Very user friendly. Non technical user also use it. Was able to change UI color according to company trade mark. Has all options for project maintainence. > > **Cons**: Sometimes crashes which does not allow comments to be entered. Can increase the size of comment box. Cursor does not go to clicked position. > > support site ----- ### "Functional, but there are better options" — 3.0/5 > **Verified Reviewer** | *28 November 2018* | Public Safety | Recommendation rating: 6.0/10 > > **Pros**: Does its basic job well, allows you to create and manage tickets, customize statuses, and send emails to specific resources. Permissions and flow through your process are easy to customize and control. > > **Cons**: Interface is klunky and somewhat unintuitive. Creating customized searches for simple things like all tickets in a release and then saving that for later use is completely buried in menus. Searching is awful. No easy way to go straight to a ticket number - easiest to just edit the URL. > > I have used Gemini at my job as a senior programmer and later as a lead developer for five years, and I've found it sufficient at what it does but lacking in multiple features I'd expect. It's not a terrible product and does its job ok, but if you're paying for software I'd expect a better interface and a more well rounded feature set than it has. In my opinion your money is better spent on another product. ----- ### "A great tool for internal projects and customer projects" — 4.0/5 > **Verified Reviewer** | *28 March 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It's a complex system that comes with a lot of great features out of the box, including testing and QA features. It's super customizable and you can even host it on your own servers with an enterprise license, giving you total control over how it's used. They give you the source code, not just the object code) so it ends up being a really flexible and customizable. > > **Cons**: The only thing I don't like about this software is that it's not mobile friendly out of the box -- the design isn't responsive (at least in our implementation) and as someone who uses my phone a lot for work, being able to access tickets and issues on the go in an optimized interface would make it work a lot better for me. > > It's an excellent tool overall and I think it's definitely worth considering for any company that wants total control over their processes and has the technical resources internally to customize and manage it. I don't deal with the licensing but I understand it's one of the best solutions on the market for the price. ----- ### "Works great for keeping track of tasks for development as well as general sales tasks" — 5.0/5 > **Nicholas** | *16 February 2018* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: Great for keeping tasks organised, great central point for customer tickets for any issues that they have. Great for keeping track of time spent on development. > > **Cons**: I find that it can be quite slow in terms of making changes, changing grid layouts and page loads. There should also be a resize option for the part where you add comments. When copying and pasting images, only one at a time can be done. > > Simplifying task management ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/88290/gemini?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/88290/gemini) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data