What Is mHelpDesk?

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Who Uses mHelpDesk?

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

mHelpDesk Details

mHelpDesk

Founded in 2009

mHelpDesk Details

mHelpDesk

Founded in 2009

mHelpDesk videos and images

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Starting price

$169.00/month
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$40.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial Yes
Free Trial No
Free Trial No
Free Trial Yes

mHelpDesk deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

mHelpDesk Features

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Client Management
  • Client Portal
  • Contact Management Software
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management Software
  • Employee Management
  • Financial Management Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Marketing Automation Software
  • Order Management Software
  • Performance Metrics
  • Point of Sale (POS)
  • Project Management Software
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Scheduling Software
  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Vendor Management Software
  • Workflow Management Software

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  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Database
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  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • Marketing Automation Software
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting Software
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  • Sales Trend Analysis
  • Segmentation
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  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

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  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
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  • Electronic Payments
  • Email Management Software
  • Email Reminders
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  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling Software
  • Task Management Software
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  • Team Calendars
  • Third Party Integrations
  • Timesheet Management
  • Website Integration

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  • Customizable Templates
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  • QuickBooks Integration
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  • Receipt Management
  • Reminders
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  • Repair Tracking
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  • Automated Scheduling
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  • Employee Management
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  • Employee Scheduling Software
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  • Messaging
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  • Mobile Alerts
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  • Online Time Clock
  • Overtime Calculation
  • Payroll Management
  • Real Time Data
  • Real Time Notifications
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  • Real-time Updates
  • Reminders
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  • Self Service Portal
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  • Third Party Integrations
  • Time Clock Software
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking

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  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Compliance Management
  • Customer Database
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  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Equipment Maintenance Software
  • Equipment Tracking
  • Fixed Asset Management Software
  • For Mechanical Equipment
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  • Historical Reporting
  • Inspection Management
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
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  • Real Time Notifications
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  • Reminders
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  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
  • Work Order Management
  • Workflow Management Software

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  • Room Scheduling
  • Space Management Software
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  • Task Management Software
  • Task Scheduling
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  • Vendor Management Software
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  • Workflow Management Software

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  • Accounting Integration
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  • Activity Tracking
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  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Estimating
  • File Storage
  • GPS
  • Historical Reporting
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
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  • Quotes/Estimates
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  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
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  • Task Scheduling
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View full list of Field Service Management (FSM) Software

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  • CRM Software
  • Calendar Management
  • Commission Management
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  • Real Time Reporting
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  • Customer Database
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  • Customer Management
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  • Customizable Reports
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  • Document Storage
  • Drag & Drop
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  • Equipment Tracking
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mHelpDesk Alternatives - Capterra UAE 2021

More mHelpDesk alternatives

mHelpDesk Reviews

Read all 799 reviews

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.4
Features
4
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mark J.
Mark J.
CEO in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Our experience has been extremely positive. No other company would go this far for a customer.

5 4 years ago

Comments: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Pros:

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Cons:

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

mHelpDesk Response

4 years ago

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Darell B.
Owner in US
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Field Service Software for any Business to Stay Organized

5 last year

Comments: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Pros:

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Cons:

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Steve P.
Owner in Canada
Automotive, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Good

4 2 months ago

Comments: Is help because we can use it anywhere. We work from our trucks and do a lot of traveling .

Pros:

It is very easy to use and it works well with our line of work.

Cons:

There is some aspects can be make a little more simpler.

Chris M.
Vice President in US
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Good starter golf club set

3 last week New

Comments: Payroll time, invoicing speed, real time management,

Pros:

Easy setup, time tracking onto invoice, payroll time

Cons:

Not an A through Z program. Its an A to Z without anything mandatory in between

Tyris G.
account manager in Cayman Islands
Electrical/Electronic Manufacturing, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

MHelpdesk definitely helps

4 4 months ago

Comments: Wonderful

Pros:

Ease of use. I have had no problems using this program. Very easy to use. I also have the app on my phone which assist when I am out of the office.

Cons:

nothing. I have not had any problems whatsoever is using this program once I learned the in and outs of the system