What Is Keap?

Grow your business with the all-in-one CRM, sales & marketing software for serious business owners. Our platform organizes your customer information and daily work in one place, freeing you up from repetitive tasks so you have more time to focus on growing your business.

Who Uses Keap?

Freelancers/self-employed, micro-enterprise, Small businesses, medium-sized companies, Large companies

Where can Keap be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Keap
  • Located in Chandler, US
  • Founded in 2001
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, New Zealand, United Kingdom, United States

Languages

Arabic, Dutch, English, French, German and 6 others

About the vendor

  • Keap
  • Located in Chandler, US
  • Founded in 2001
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, New Zealand, United Kingdom, United States

Languages

Arabic, Dutch, English, French, German and 6 others

Keap videos and images

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Features of Keap

  • AB Testing
  • Activity Dashboard
  • Alerts/Notifications
  • Batch Processing
  • Billing & Invoicing
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Cataloging/Categorization
  • Client Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Event Triggered Actions
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Form Builder
  • Interaction Tracking
  • Inventory Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Engagement
  • Lead Management Software
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Marketing Automation Software
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Marketing
  • Order Management Software
  • Performance Metrics
  • Personalization and Behavioral Targeting Software
  • Pipeline Management
  • Predictive Analytics Software
  • Pricing and Cost Calculations
  • Prioritization
  • Promotions Management
  • Prospecting Tools
  • Quotes/Estimates
  • ROI Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • Sales Activity Management
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Shopping Cart Software
  • Social Marketing
  • Subscriber Management
  • Task Management Software
  • Template Management
  • Territory Management
  • Third Party Integrations
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Management
  • Website Visitor Tracking
  • Workflow Management Software

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Reviews of Keap

Average score

Overall
4.1
Ease of Use
3.5
Customer Service
4.0
Features
4.1
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mindy I.
Mindy I.
Owner in US
Verified LinkedIn User
Graphic Design Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great for an all-in-one service

5 last year

Comments: I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.

Pros:

I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.

Cons:

I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.

Mohan lal D.
Mohan lal D.
Freelancer Marketing Consultant in India
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best marketing automation software for small businesses

5 4 months ago

Comments: Keap is a beast in itself in which you can do things effectively provided that you use it effectively, and know your way around it. We used Keap for managing our Contacts, sending promotional emails, marketing automation, and e-comm. Keap became much easier to use as we got to know the right ways of doing things starting from tag naming conventions, right ways of using Goals, Campaign links etc. And, now it is one of my favorite software when it comes to Marketing Automation.

Pros:

I like various things about Keap including: 1. Being able to use tags. This helps in organizing contacts in the proper way (when used effectively, you can easily see things from Macro to Micro levels in your list) 2. Marketing automation capabilities of Keap are best. This includes things like billing automation for e-commerce as well. 3. Being able to use third-party tools like Deadline Funnel, PlusThis helps in making things more personalized and improving conversions for promotional campaigns. 4. Dynamic Content, this helps in making automation campaigns better & simpler

Cons:

Nothing apart from, it is a bit on the expensive end.

Keap Response

4 months ago

Thank you for taking the time to leave us a review. We love your valuable feedback and are thrilled that Keap has been able to help you grow your small business.

Tammy S.
Marketing Director in US
Fine Art, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Large learning curve for Keap

4 last week New

Comments: Once you learn all the features you see how powerful and helpful this software can be.

Pros:

The pipeline feature and the ease of moving customers through the pipeline for various actions to occur.

Cons:

Without an outside company guiding us there was a large learning curve to learn all of the features.

Colette M.
Marketing Director in US
Education Management, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Came to Keap for Price. Leaving because not keeping up with our needs.

3 last week New

Comments: Customer support is really good with Keap. I do appreciate that. When we moved from HubSpot, I really missed the features they provided--just simple things but when adding a photo to a campaign, I could see a thumbnail. With Keap, you always have to know the exact name of the image, etc. Keap needs to update the site to make it more robust and intuitive like their competitors.

Pros:

Have been using Infusionsoft ---> Keap for 6+ years. We initially moved from HubSpot to Infusionsoft simply because HubSpot was too expensive for the size of our company or what we were looking to accomplish with simple campaigns.

Cons:

I feel like Keap has not stayed on the cutting edge--seems a little behind the times now, honestly. We're looking at Klaviyo now and it seems like their campaigns, analytics and action sets will be easier to execute.

Ernest J.
Owner in US
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Best Quote to Cash and Marketing CRM

5 4 months ago

Comments: 100% satisfied. I have used and tried many other CRMs. This is by far the best to give me all the info I need all in one place. The cost compared to the competition is so low, it is a not brainer.

Pros:

Quote to cash is simple, the client user experience is 10/10. Easy to find details and status of clients.

Cons:

With so many features, there is a lot to learn.