--- description: Get detailed information about Zaui usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zaui Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Reservation & Online Booking Software](/directory/20032/reservations/software) > [Zaui](/software/74193/zaui-software) # Zaui Canonical: https://www.capterra.ae/software/74193/zaui-software Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/74193/zaui-software?page=2) > Booking and business management software designed to make reservations easy for tourism companies. > > Verdict: Rated **4.3/5** by 58 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zaui? Booking and reservation management software designed specifically for the tourism industry: Transportation and shuttle companies, tour and activity operators, rental companies and ticket vendors. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 58 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zaui Software - **Founded**: 1999 ## Commercial Context - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: The Basic version is available free of cost. Contact Zaui Software for Enterprise plan pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Russian, Spanish, Traditional Chinese - **Available Countries**: Australia, Canada, China, Denmark, Germany, Japan, Mexico, New Zealand, Norway, South Africa, Sweden, United Kingdom, United States ## Features - Accounting Integration - Barcode/Ticket Scanning - Booking Management - Booking Notes - CRM Software - Central Reservation System - Communication Management - Customer Data Management - Customer Management - Customer Support Software - GDS/OTA Integration - Group Reservations - Itinerary Creation - Online Booking - Package Creation - Payment Processing Software - Pricing Management - Promotions Management - Quotes/Estimates - Reporting & Statistics - Reporting/Analytics - Reservations Management - Resource Management Software - Scheduling Software - Vendor Management Software - Website Management ## Integrations (15 total) - Bazaarvoice - CartStack - Fotaflo - FreedomPay - Google Analytics 360 - Google Tag Manager 360 - PayPal - Routific - Smartwaiver - Sojern Traveler Platform - Stripe - Twilio - Windcave - Zapier - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Reservation & Online Booking Software](https://www.capterra.ae/directory/20032/reservations/software) ## Related Categories - [Reservation & Online Booking Software](https://www.capterra.ae/directory/20032/reservations/software) - [Tour Operator Software](https://www.capterra.ae/directory/20033/tour-operator/software) - [Ticketing Software](https://www.capterra.ae/directory/30039/ticketing/software) - [Transportation Management Software](https://www.capterra.ae/directory/30820/transportation-management/software) - [Travel Management Software](https://www.capterra.ae/directory/31057/travel-management/software) ## Alternatives 1. [Hostaway](https://www.capterra.ae/software/152433/hostaway) — 4.8/5 (1623 reviews) 2. [Eventbrite](https://www.capterra.ae/software/114949/eventbrite) — 4.6/5 (5830 reviews) 3. [Booqable](https://www.capterra.ae/software/138689/booqable) — 4.8/5 (1195 reviews) 4. [WeTravel](https://www.capterra.ae/software/163474/wetravel) — 4.8/5 (529 reviews) 5. [Lodgify](https://www.capterra.ae/software/131924/lodgify) — 4.5/5 (1311 reviews) ## Reviews ### "LIFE made simple with ZAUI" — 5.0/5 > **Ian** | *11 September 2026* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Onboarding with ZAUI was unlike any system we had tried or worked with before. Our agent kept us up to date on our progress and stayed in constant contact. Even one of the directors met with us in an online meeting to welcome us to the system. Our clients love the system, as it makes it much easier for them to book and pay for our services online. The report structure is amazing and allows us to compile custom reports. This way, we know exactly how we did in any given month and can track expenses versus income seamlessly. Clients' payments are secure and protected by the online payment portal ZAUI works with. Travel bookings have never been simpler for our clients and staff than it is with ZAUI. > > **Cons**: Compared to the systems we used before, ZAUI costs quite a bit more to run as a system, but we also receive way more than before. > > From onboarding to implementation and support, it is a pleasure to work with ZAUI. The only regret we have is that we did not use ZAUI sooner. ----- ### "I do not recommend Zaui" — 1.0/5 > **Amy** | *4 September 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: There really is nothing I can say that is positive about Zaui. The system is overwhelming and complex. > > **Cons**: \*\*Unreliable, overly complicated and difficult to manage\*\* Our experience with Zaui has been extremely frustrating. The system is overly complex, overwhelming to configure and requires far too much manual monitoring for something that is supposed to simplify operations. We experienced countless errors with availability, capacity, blocked departures and the GetYourGuide and Viator integrations. Information did not reliably sync, bookings came through when they should not have, and we could never feel confident that the inventory displayed across the different platforms was accurate. You simply cannot rely on the system without constantly checking everything yourself. Support was also inconsistent. We received conflicting or incomplete information, and staff often could not explain a straightforward way to configure or manage the system. Important setup requirements were only identified after serious problems occurred. Rather than receiving a clear solution, we repeatedly had to open new tickets, explain the situation again and spend hours troubleshooting. Billing information provided by support also conflicted with how we were ultimately charged, further undermining our confidence in the company. I do not recommend Zaui. > > Extremely exhausting. I spent more time manually managing inventory and it is so expensive. A booking platform should reduce workload and prevent operational mistakes. Zaui created more work, more stress and more risk for our business. After countless errors, unreliable syncing, confusing configuration and inadequate support, we decided to terminate our service. ----- ### "Support and a True Partnership Approach" — 4.0/5 > **Jose** | *11 September 2026* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: Zaui is a robust and flexible reservation platform that works particularly well for tourism operators. It provides strong booking and operational functionality, good reporting capabilities, and plenty of options to configure the system around the needs of the business. We’ve also been very impressed with the support and engagement from the Zaui team. They have been receptive to feedback, proactive in showing us newer capabilities, and genuinely interested in helping us optimize how we use the platform rather than simply selling us software. > > **Cons**: With the amount of functionality available, the system can take some time to fully understand and configure, particularly when inheriting an account that has been built up over several years. Some areas of the interface and workflows could also be more intuitive. That said, many of these challenges can be addressed through proper setup, training, and working closely with the Zaui team. > > Our overall experience with Zaui has been very positive, particularly when it comes to customer service and support. What stands out most is the team's willingness to listen and understand our operation and our specific needs rather than taking a one-size-fits-all approach. The level of attention, responsiveness, and genuine interest in helping us get the most out of the platform has been excellent. We appreciate having a team that is proactive, receptive to feedback, and willing to work collaboratively with us to find solutions and improve our setup. For us, that level of personalized support and partnership is extremely valuable. It feels like Zaui is invested not only in providing the technology, but also in supporting our business and helping us succeed. ----- ### "This system is the solution to your problems." — 5.0/5 > **Michael** | *28 April 2025* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Ease of use of the system, excellent customer service, system stability, easy routine changes, easy to create new activities. > > **Cons**: The only criticism I can offer is that there is no way for me to flag a Customer profile for the purpose of refusing future service. > > All staff is helpful and friendly, system works well and it’s easy to use and modify. ----- ### "Banff Airporter review" — 5.0/5 > **Aaron** | *14 September 2026* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: That the software is very reliable with minimal glitches occurring. And that one can contact the support team quickly if there is an issues, 24/7. > > **Cons**: The "look up" field when making a booking is very slow, it is quicker for staff to ask for the guest names. But this would be due to our thousands of bookings in the system. > > We have had a positive overall experience with Zaui for over 20 years. All staff are always eager to help with any issues and / or listen to what we would like to see for additional features. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/74193/zaui-software?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/74193/zaui-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data