--- description: Get detailed information about Shift4 usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shift4 Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [Shift4](/software/70936/shift4) # Shift4 Canonical: https://www.capterra.ae/software/70936/shift4 Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/70936/shift4?page=2) > We’re changing the way the world experiences commerce. > > Verdict: Rated **3.5/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Shift4? Shift4 provides end-to-end payment processing solutions for Food \& Beverage, Hospitality, Sports \& Entertainment Venues, eCommerce, Casinos \& Gaming, Retail, and Specialty merchants. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 114 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support Software | 3.4/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Shift4 - **Location**: Allentown, US - **Founded**: 1994 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact Shift4 for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Debit/Credit Card Processing - In-Person Payments - Mobile Payments - Multiple Payment Options - Recurring/Subscription Billing - Reporting/Analytics - Transaction Monitoring ## Integrations (2 total) - Meta for Business - Twitter/X ## Support Options - 24/7 (Live rep) ## Category - [Payment Processing Software](https://www.capterra.ae/directory/30232/payment-processing/software) ## Alternatives 1. 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[Square Point of Sale](https://www.capterra.ae/software/154907/square-point-of-sale) — 4.6/5 (3032 reviews) ## Reviews ### "Skytab please add chownow to your system" — 4.0/5 > **Verified Reviewer** | *23 August 2025* | Food & Beverages | Recommendation rating: 5.0/10 > > **Pros**: Easy and fast setup, no upfront fees, great customer support, handling Uber Eats and door dash at one pos and one printer only, > > **Cons**: After 40 years of delivering food trying to change and have third company handling my delivery need, Barely started with skytab, at the same time with chownow to handle my delivery’s customers and found out that these two doesn’t work together, hoping they start soon > > Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add Chownow to their system which is great option for businesses have delivery option and wish to pay flat delivery fee instead of percentage ----- ### "Predatory, terrible customer service with no actual support. Devices constantly not working and no one knows what they're doing there." — 1.0/5 > **Jasper** | *30 October 2025* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: Absolutely nothing. The entire customer experience from start to finish was rough and we're in dispute. > > **Cons**: Our experience with Shift4 / Lighthouse has been nothing short of a nightmare, and we want to warn other businesses before they fall into the same trap. They lure you in with the promise of free terminal software, but they deliberately conceal the monthly fees and the fact that they will lock you into unfair, hidden contract terms buried in fine print. When we attempted to transition away from their service, they refused to honor the time we had already spent on the platform and claimed the agreement auto-renewed—despite us having the equipment for over a year. We’ve documented over 30 instances where we had to call in, escalate to senior managers, and yet never received resolution. Cases were marked as “resolved” automatically after five days, even though nothing had been fixed or explained. In May, we were told the account was closed—only to be charged again illegally afterward. We explicitly informed them they were not authorized to bill our account and were forced to issue a STOP Payment order with our bank. Shift4 then deliberately circumvented this block by using alternate business names to attempt to process payments—a blatant act of fraud. To make matters worse, they never provided statements or explanations for unauthorized fees, including a $500 charge no one could account for. We sent multiple formal notices by letter, email, and phone to close the account. Despite this, they continued billing us for equipment we returned. Their customer service is atrocious—you never speak to the same person twice, and no one takes ownership of your issue. We’ve been fed excuse after excuse, and this ordeal has been a massive financial and operational headache. We strongly advise all small businesses to avoid Shift4 / Lighthouse at all costs. They are a predatory company using deceptive contracts, aggressive billing practices, and borderline fraudulent behavior to trap customers. Protect your business and stay far away. ----- ### "Stay away from shift4" — 1.0/5 > **Chris** | *25 June 2025* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: You can rent the equipment but it’s still garbage. You have to send it back or update it all the time. They will lie to you about that also\! > > **Cons**: Where do I start. This light be one of the worst companies I’ve ever dealt with. Customer service is horrible. They will lie to you. They will tell you things to get you off the phone and to sell you the products. The window to cancel is literally 30 days. The software is garbage. They try to be toast but it’s half ass. They have so many different websites to get information for your software and data you don’t know where to go. They didn’t have a setting turned on that cost me $22,000. There were at least 3 other local restaurants that had the same issue. Then they blamed us for not knowing, even though they admitted we weren’t onboarded properly. The equipment is junk. It’s always going down and having to be replaced. The updated come in and then you have to call for them to fix the update. Stay away. Couldn’t be a worse company. > > Horrible. 0 out of 10 lie lie lie. This is a big company that purposely tells u something and then has fine print to contradict what they say. ----- ### "Not a fan, very hard to use." — 2.0/5 > **Tom** | *19 February 2026* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: Getting accurate orders to BOH. Easy for employees to clock in and out. Otherwise, there is not much to like. > > **Cons**: The setup. We had a rep come set it up. We have since been on the phone forover 23 hours total getting bugs worked out, and online chats for around 8 hours. This thing is like learning another language. It is so so hard to navigate. > > Feel lost every time I use it. Stalls when trying to order, we have to go into settings every time we add a new menu item and add sides, extras, et. ----- ### "BUYER BEWARE" — 1.0/5 > **Jason** | *1 May 2025* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: You can continue credit card processing in internet outage. > > **Cons**: Equipment ordering and set up. Most support calls directed overseas. cancellation fees even after their incompetence. > > Toast or Cloverdale are far better POS companies. It was not until we were cancelling our Shift 4 account that they tried to correct their incompetence and correct the problem. This was also the point they tried to coerce us to continue with their services by giving a $1500 credit to us. We still took the $3K buy out option, just to get rid of this awful company. STAY AWAY\! ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/70936/shift4?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/70936/shift4) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data