---
description: Get detailed information about Revelation helpdesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Revelation helpdesk Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Revelation helpdesk](/software/6682/revelation-helpdesk)

# Revelation helpdesk

Canonical: https://www.capterra.ae/software/6682/revelation-helpdesk

> 100% web-based help desk application that will improve your business management \& your customer relations.
> 
> Verdict: Rated **3.6/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Revelation helpdesk?

Revelation helpdesk is a complete helpdesk solution for companies who already use Office365. Revelation helpdesk can be configured to any customer service business structure.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.6/5** | 5 Reviews |
| Ease of Use | 3.6/5 | Based on overall reviews |
| Customer Support Software | 3.6/5 | Based on overall reviews |
| Value for Money | 3.2/5 | Based on overall reviews |
| Features | 3.2/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: YellowFish Software
- **Founded**: 2001

## Commercial Context

- **Starting Price**: $19.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Pricing based upon features. Free version provides 3 agent license
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Call Center Management
- Customer Database
- Knowledge Base Management
- Multi-Channel Communication
- Queue Management
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback

## Support Options

- Chat

## Category

- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
3. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Revelation Helps Organize" — 4.0/5

> **Chad** | *9 April 2019* | Primary/Secondary Education | Recommendation rating: 9.0/10
> 
> **Pros**: I like the fact I can log a ticket Directly from Outlook.  Tech Support also added the ability to "edit" the Subject which makes it even better.   Since I am the Help Desk Manager staff a Help Desk of 15 students, along with 11 co-workers in the dept, Revelation has helped to get things organized in to a nice visual aspect.  This helps me to quickly keep track of tickets and issues without having to make reminders, and save emails in my Inbox, etc.    It's also nice to quickly find a past issue by a person or word/phrase or run a report on that type, etc.
> 
> **Cons**: Sometimes the Web Interface can be slow, but that can also be because of the network use here at the university at certain times of the day.  

The couple issues I've had, have actually been resolved when I have emailed Tech Support.
> 
> The customer service has been stellar.  My account rep has kept in contact for the past year since I originally signed up.  And he was beyond helpful and his knowledge of the product and features was invaluable since I had dozens of questions over the trial period.   He and a couple of the techs have been very responsive to any other questions/issues as they have come up (which have been few).   I think my favorite part of the software is the Outlook Bridge and just the simple interface makes it that much easier to use.  It can seem complicated, but by taking some time to truly test it out (we took 1-2 months to really get the entire dept to try/use it) with me being the one that uses it 99% of the time, it has become an invaluable product here for my dept at the university.    THANKS\!

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### "Great Product" — 5.0/5

> **Cory** | *10 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like the flexibility that this program gives you. It is fairly easy to customize based on your needs. I also like that the company is small enough that it takes into consideration, and sometimes implements, my feature requests.
> 
> **Cons**: The pre-built and custom reports could use some improvement.
> 
> I work in the IT department for a school district. We use the product to support our district's needs. It does a good job of handling our various types of requests with different deadline requirements.

-----

### "Revelation Cloud Version Review" — 3.0/5

> **Paul** | *11 April 2019* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: The software is fairly simple to use but not intuitive at all in many areas
As a result users easily use a small subset of it
> 
> **Cons**: Compared to the local server vesion that we used for many years is reliability of search is very weak
There are times when you have no confidence that you are seeing all the relevant information  
The more we try to do with it the more we hit limitations , in reporting especially
The core design is too limited so the reporting is the same
> 
> IT managed service job system

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### "Revelation Review From a Support Manager" — 4.0/5

> **Donald** | *23 April 2019* | Insurance Software | Recommendation rating: 6.0/10
> 
> **Pros**: It's pretty straight forward and you dont have to step through a lot of hoops to enter tickets.
> 
> **Cons**: I think the reporting could be better and offer more on the fly reports.
> 
> it has it's pros and cons but it would work well for small businesses.

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### "IT Analyst" — 2.0/5

> **Verified Reviewer** | *9 April 2019* | Insurance Software | Recommendation rating: 3.0/10
> 
> **Pros**: it gets the job done .  keeps tickets orderly and allows us to easily find tickets
> 
> **Cons**: seems like we are always having to implement work around for certain tasks we want to accomplish and certain features are not available like tech availability options.
> 
> from what my manager has told me the Rev help desk is very very slow to respond.

## Links

- [View on Capterra](https://www.capterra.ae/software/6682/revelation-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/6682/Revelation-helpdesk/> |
| en-AE | <https://www.capterra.ae/software/6682/revelation-helpdesk> |
| en-AU | <https://www.capterra.com.au/software/6682/revelation-helpdesk> |
| en-CA | <https://www.capterra.ca/software/6682/revelation-helpdesk> |
| en-GB | <https://www.capterra.co.uk/software/6682/revelation-helpdesk> |
| en-IE | <https://www.capterra.ie/software/6682/revelation-helpdesk> |
| en-IL | <https://www.capterra.co.il/software/6682/revelation-helpdesk> |
| en-IN | <https://www.capterra.in/software/6682/revelation-helpdesk> |
| en-NZ | <https://www.capterra.co.nz/software/6682/revelation-helpdesk> |
| en-SG | <https://www.capterra.com.sg/software/6682/revelation-helpdesk> |
| en-ZA | <https://www.capterra.co.za/software/6682/revelation-helpdesk> |

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