---
description: Get detailed information about PhonEX ONE usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PhonEX ONE Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---
Breadcrumb: [Home](/) > [Call Accounting Software](/directory/30083/call-accounting/software) > [PhonEX ONE](/software/63550/phonex-one)
# PhonEX ONE
Canonical: https://www.capterra.ae/software/63550/phonex-one
> Web-based contact center solution that allows businesses to manage telephony communications with resource allocation, reporting \& more.
>
> Verdict: Rated **4.5/5** by 4 users. Top-rated for **Likelihood to recommend**.
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## Overview
### Who Uses PhonEX ONE?
Web-based contact center platform that allows businesses of all sizes to manage telephony communications with resource allocation, reporting, expense monitoring, self-service portals and more.
## Quick Stats & Ratings
| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 4 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |
## About the vendor
- **Company**: MIND CTI
- **Founded**: 1995
## Commercial Context
- **Starting Price**: $1,600.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States
## Features
- By-Extension Reporting
- Call Duration
- Call Monitoring Software
- Caller ID
- Inbound Reporting
- Outbound Reporting
- Unattended Call Management
- Usage Tracking/Analytics
- Who Answered Log
## Support Options
- 24/7 (Live rep)
## Category
- [Call Accounting Software](https://www.capterra.ae/directory/30083/call-accounting/software)
## Alternatives
1. [Microcall](https://www.capterra.ae/software/128915/microcall) — 4.6/5 (18 reviews)
2. [CloudTalk](https://www.capterra.ae/software/182004/cloudtalk) — 4.4/5 (268 reviews)
3. [Sage Intacct](https://www.capterra.ae/software/76/intacct) — 4.3/5 (608 reviews)
4. [PhoneBurner](https://www.capterra.ae/software/134672/phoneburner) — 4.8/5 (176 reviews)
5. [NUACOM](https://www.capterra.ae/software/161267/nuacom) — 4.8/5 (30 reviews)
## Reviews
### "Call Accounting made easy." — 5.0/5
> **Andre'** | *6 April 2020* | Information Technology & Services | Recommendation rating: 10.0/10
>
> **Pros**: The features that PhonEX ONE has is amazing. It is fully integrated with my Active Directory, and almost every single thing in PhonEX ONE one can automate. It has a very advanced, probably the best I've every seen, reporting and Budget management features.
>
> **Cons**: The install took longer than I though but considering we implemented over 6500 licenses, it seems fair.
>
> Absolutely amazing. It provides us with everything we require and with it's automation we don't have to constantly log in to check usage or reports. THIS HELPED US SAVE MORE THAN 50% OF OUR CALL COSTS. THANK YOU\!\!
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### "Téléphone" — 4.0/5
> **José** | *19 October 2023* | Financial Services Software | Recommendation rating: 6.0/10
>
> **Pros**: Aide à la téléphonie et d'avoir plusieurs contacts
>
> **Cons**: Un peu difficile d'accès mauvais service client
>
> Peu satisfaisant
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### "nice. callcenter for cisco" — 4.0/5
> **PINCHAS** | *4 August 2017* | Government Administration | Recommendation rating: 7.0/10
>
> **Pros**: modern gui design for cisco call center ccx real time and historical reports. the gui support HTML 5 and we hope support smartphone and tablet
>
> **Cons**: team and skill DataBase is to short for analitic agent or team or skill or calls. we need to zoom is enabled for every DATABASE for analitice
>
> easy gui builder
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### "Fantastic billing solution" — 5.0/5
> **Frank** | *28 July 2017* | Information Technology & Services | Recommendation rating: 10.0/10
>
> **Pros**: - Ease of use of the menus and widgets
- Customizable reports on the queries
- The existing reports are very granular as well
- Changing of tarrifs and being able to back date is also very useful
>
> **Cons**: - On Cisco CME there is rigidity in use of the PIN codes.
- Apart from that I cannot think of anything else that I have encountered
>
> \- Quick views and reports
- Quick customization of reports via queries
- Granular customization via the queries
- Budget allocation is done very easily
- Analysis via the existing reports and queries is also very important and helpful
- I could go on till tomorrow. The software is the best period\!\!
## Links
- [View on Capterra](https://www.capterra.ae/software/63550/phonex-one)
## This page is available in the following languages
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## Structured Data