--- description: Get detailed information about LiveChat usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.ae/software/62194/livechat Page: 1 / 70\ Next: [Next page](https://www.capterra.ae/software/62194/livechat?page=2) > AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. > > Verdict: Rated **4.6/5** by 1708 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveChat? LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 1708 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 203 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Automated Routing - CRM Software - Call Center Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Communication Management - Contact Management Software - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customizable Branding - Customizable Templates - Data Security - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Knowledge Base Management - Live Chat Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Negative Feedback Management - Offline Form - Onboarding Software - Prioritization - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Transcripts/Chat History - Transfers/Routing - Usage Tracking/Analytics - Visual Analytics - Workflow Management Software ... and 14 more features ## Integrations (122 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 107 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) - [Online CRM Software](https://www.capterra.ae/directory/30072/online-crm/software) - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3396 reviews) 2. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (979 reviews) 3. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24018 reviews) 4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1748 reviews) 5. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4066 reviews) ## Reviews ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 February 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Cons**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "LiveChat: More than a valuable tool" — 5.0/5 > **Larry** | *27 March 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. > > **Cons**: Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. > > I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time\! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones\! ----- ### "Unreliable service, wasted money, no support" — 1.0/5 > **Verified Reviewer** | *21 December 2025* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. > > **Cons**: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. > > I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *3 March 2026* | Construction Software | Recommendation rating: 10.0/10 > > **Pros**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **Cons**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- ### "Consider my Experience Before Trying LiveChat" — 5.0/5 > **Charles** | *30 June 2025* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues. > > **Cons**: The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged. ----- Page: 1 / 70\ Next: [Next page](https://www.capterra.ae/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data