--- description: Get detailed information about NAPA TRACS usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NAPA TRACS Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Auto Repair Software](/directory/20006/auto-repair/software) > [NAPA TRACS](/software/61551/napa-tracs) # NAPA TRACS Canonical: https://www.capterra.ae/software/61551/napa-tracs Page: 1 / 12\ Next: [Next page](https://www.capterra.ae/software/61551/napa-tracs?page=2) > Auto repair shop tool that assists with estimating, shop management, technical information, and customer relationship management. > > Verdict: Rated **4.2/5** by 264 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NAPA TRACS? NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 264 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NAPA Auto Parts - **Location**: Atlanta, US - **Founded**: 1928 ## Commercial Context - **Starting Price**: $109.00 - **Pricing model**: Flat Rate - **Pricing Details**: Unlimited Estimates and Invoices Electronic Parts Ordering Parts Tech Integrated Ordering Mitchell 1 Flat Rate Labor Guide Calendars and Appointments Canned Jobs and Sub Estimates Inventory Management Vin Scanning Reporting M1 ProDemand Repair Information Integrated Time Clock Mitchell 1 Flat Rate Labor Guide Integrated Email System Integrated Marketing via email Cash Drawer Advanced Reporting Technician Productivity Fluid Capacities, Service Bulletins, Specs Free Learning Management System Unlimited Users Unlimited 2-way text messaging TRACSFlow And More\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - Appointment Scheduling Software - CRM Software - Communication Management - Employee Scheduling Software - Estimating - Inspection Management - Labor Rates - Maintenance Scheduling - Point of Sale (POS) - Quotes/Estimates - Reminders - Reporting & Statistics - Service History - Third-Party Integrations ## Integrations (10 total) - 360 Payments - AutoServe1 - AutoVitals - Back Office Suite - OEC - PartsTech - ProDemand - QuickBooks Online - RepairLink - TireConnect ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Repair Software](https://www.capterra.ae/directory/20006/auto-repair/software) ## Related Categories - [Auto Repair Software](https://www.capterra.ae/directory/20006/auto-repair/software) - [Billing and Invoicing Software](https://www.capterra.ae/directory/30015/billing-and-invoicing/software) ## Alternatives 1. [ARI](https://www.capterra.ae/software/201737/ari) — 4.6/5 (661 reviews) 2. [AutoLeap](https://www.capterra.ae/software/216500/autoleap) — 4.8/5 (747 reviews) 3. [AutoRepair Cloud](https://www.capterra.ae/software/147213/autorepair-cloud) — 4.9/5 (163 reviews) 4. [Torque360](https://www.capterra.ae/software/1013372/torque360) — 4.9/5 (55 reviews) 5. [Shopmonkey](https://www.capterra.ae/software/169022/shopmonkey) — 4.6/5 (270 reviews) ## Reviews ### "Keepin Track" — 5.0/5 > **Meghan** | *27 October 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The one thing that I liked the most about NAPA TRACS is how it was helpful in keeping track of inventory on a daily basis. > > **Cons**: If I had to say something that I like the least about NAPA TRACS it would be the glitch or lag time once in a great while. > > My overall experience with using NAPA TRACS is a good one it is a great tool in keeping important inventory organized and kept track of. ----- ### "The Best Review" — 5.0/5 > **Jesse** | *26 January 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need. I would also say i love the vin lookup > > **Cons**: At times it can seem make me feel frustrated when the system lags or it glitches \& crashes. It also seems to be a really big app that make my computer slow at times > > Besides the frustrating times i've had, i would say i love this app. It makes my projects easy because i have so much at my finger tips. ----- ### "TRACS DOES IT ALL\!\!\!" — 4.0/5 > **Alejandro** | *21 January 2025* | Construction Software | Recommendation rating: 8.0/10 > > **Pros**: Convenience in ordering parts specific to my saved vehicles. Also, keeping a catalog of our vehicles and equipment. > > **Cons**: Pricing would have to be the only con. We have 4 mechanics and 2 shops. It gets a bit expensive for our small business. > > It's been a good experience over all. TRACS, for us, is an all-in-one tool, that we utilize on a daily basis. From diagnostics, to ordering parts, to keeping track of the expenses on repairs to each individual vehicle, TRACS does it all. ----- ### "Napa tracs" — 5.0/5 > **Anthony** | *18 June 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: They have a solid support system, with in field representation in addition to online and phone support > > **Cons**: \[sensitive content hidden\] sold independently has a few features not carried onto tracs, makes it difficult sometime when competing > > Recommended product to a lot of customers over 30 years, strong dealer management system that integrates with many vendors ----- ### "Reliable Shop Management with Strong Core Features" — 5.0/5 > **ALISSA** | *23 April 2026* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: I like how well it handles shop operations from start to finish. It’s strong in work orders, estimating, and inventory management, and integrates well with parts suppliers, which helps streamline daily workflow. > > **Cons**: The system can feel a bit outdated and has a learning curve. Some features aren’t as intuitive as they could be, and it can take time for new users to get comfortable. > > Overall, my experience with NAPA TRACS has been positive. It’s a reliable system for managing shop operations and keeping everything organized, though there’s room for improvement in usability and interface design. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ae/software/61551/napa-tracs?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/61551/napa-tracs) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data