Salesforce Sales Cloud

Who Uses Salesforce Sales Cloud?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

What Is Salesforce Sales Cloud?

Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.

Salesforce Sales Cloud Details

Salesforce

http://www.salesforce.com

Founded 2003

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Starting price

N/A
$20.00/month
$10.00/month
$15.00/month

Free Version

Free Version No
Free Version Yes
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

Salesforce Sales Cloud deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Salesforce Sales Cloud Features

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Client Management
  • Client Portal
  • Contact Management Software
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management Software
  • Employee Management
  • Financial Management Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Marketing Automation Software
  • Order Management Software
  • Performance Metrics
  • Point of Sale (POS)
  • Project Management Software
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Scheduling Software
  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Vendor Management Software
  • Workflow Management Software

View full list of Business Management Software

  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Audit Trail
  • Budgeting/Forecasting
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  • Charting
  • Consolidation/Roll-Up
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Visualization Software
  • Drag & Drop
  • Financial Analysis
  • Financial Management Software
  • Forecasting
  • Goal Setting / Tracking
  • Key Performance Indicators
  • Monitoring
  • Multi-Currency
  • Multiple Data Sources
  • Performance Management
  • Performance Metrics
  • Planning Tools
  • Predictive Analytics Software
  • Progress Tracking
  • Projections
  • Qualitative Analysis
  • Quantitative Analysis
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
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  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting Software
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  • Scorecards
  • Single Sign On Software
  • Strategic Planning Software
  • Task Management Software
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Workflow Management Software

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  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Forecasting
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  • Lead Capture Software
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  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
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  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

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  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Bid Management
  • Bidder Management
  • Building Product Database
  • Change Order Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contract/License Management
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  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
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  • Estimating
  • File Management
  • File Sharing Software
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  • Project Tracking Software
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  • Supplier Management
  • Takeoff Software
  • Task Management Software
  • Third Party Integrations
  • Timesheet Management
  • Version Control
  • Workflow Management Software

View full list of Construction Bid Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Bid Management
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  • CRM Software
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  • Communication Management
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  • Customizable Reports
  • Customizable Templates
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  • Document Management Software
  • Document Storage
  • Email Management Software
  • Email Marketing Software
  • Estimating
  • For AEC Industry
  • Forecasting
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  • Job Scheduling
  • Lead Management Software
  • Pipeline Management
  • Progress Tracking
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  • Project Tracking Software
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  • Quotes/Estimates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Scheduling Software
  • Subcontractor Management
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
  • Workflow Management Software

View full list of Construction CRM Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Bid Management
  • Budget Tracking/Job Costing
  • CRM Software
  • Change Order Management
  • Commercial
  • Compliance Tracking
  • Contract/License Management
  • Contractor Management Software
  • Customizable Reports
  • Customizable Templates
  • Document Management Software
  • Document Storage
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  • Estimating
  • For AEC Industry
  • Incident Reporting
  • Inventory Management Software
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  • Mobile Access
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  • Offline Access
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  • Supplier Management
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Timesheet Management
  • Workflow Management Software

View full list of Construction Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Bid Management
  • Calendar Management
  • Change Order Management
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • For AEC Industry
  • Gantt/Timeline View
  • Job Costing Software
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  • Project Templates
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  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Workflow Management Software

View full list of Construction Scheduling Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Batch Processing
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Collaboration Tools
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Nurturing Software
  • Opportunity Management
  • Pipeline Management
  • Pipeline Reports
  • Prospecting Tools
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Tagging
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Contact Management Software

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management Software
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat Software
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On Software
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Virtual Assistant
  • Voice Mail
  • Workflow Management Software

View full list of Customer Service Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Audience Targeting
  • Automated Scheduling
  • Calendar Management
  • Campaign Management Software
  • Charting
  • Chat/Messaging
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  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Forecasting
  • Forms Management
  • HIPAA Compliant
  • Lead Management Software
  • Live Chat Software
  • Marketing Automation Software
  • Medical History Records
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Patient Communications
  • Patient Management Software
  • Physician Management
  • Pipeline Management
  • Predictive Analytics Software
  • Records Management Software
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Scheduling Software
  • Self Service Portal
  • Social Media Integration
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Workflow Management Software

View full list of Healthcare CRM Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Appointment Scheduling Software
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM Software
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
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  • Call Recording Software
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  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management Software
  • Chat/Messaging
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Templates
  • Dashboard Software
  • Data Management Software
  • Email Management Software
  • Email Templates
  • IVR / Voice Recognition
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Qualification
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Performance Management
  • Real Time Analytics
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Sales Reports
  • Sales Trend Analysis
  • Task Management Software
  • Third Party Integrations
  • Voice Mail
  • Workflow Management Software

View full list of Inside Sales Software

  • API
  • Alerts/Notifications
  • Cataloging/Categorization
  • Chatbot Software
  • Collaboration Tools
  • Commenting/Notes
  • Content Library
  • Customizable Branding
  • Customizable Templates
  • Dashboard Software
  • Document Storage
  • Drag & Drop Editor
  • Email Alerts
  • Feedback Management
  • Full Text Search
  • Knowledge Management Software
  • Live Chat Software
  • Mobile Alerts
  • Mobile Interface
  • Multi-Language
  • Online Forums
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  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • SEO Management
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  • Social Media Integration
  • Templates
  • Text Editing
  • Third Party Integrations
  • User Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki

View full list of Knowledge Base Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
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  • Campaign Segmentation
  • Chat/Messaging
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  • Customizable Templates
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  • Landing Pages/Web Forms
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  • Multi-Campaign
  • Multi-Channel Marketing
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  • Real Time Notifications
  • Reporting & Statistics
  • Search/Filter
  • Social Media Integration
  • Template Management
  • Third Party Integrations
  • Visitor Tracking
  • Web Forms

View full list of Lead Generation Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Campaign Analytics
  • Campaign Management Software
  • Contact Database
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  • Customizable Templates
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  • Drag & Drop
  • Email Management Software
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  • Source Tracking
  • Task Management Software
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  • Web Forms
  • Workflow Management Software

View full list of Lead Management Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Calendar Management
  • Calendar Sync
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
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  • Document Management Software
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • For Mac Devices
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  • Landing Pages/Web Forms
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  • Marketing Automation Software
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  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Territory Management
  • Third-Party Integration
  • Workflow Management Software

View full list of Mac CRM Software

  • API
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Barcode / Ticket Scanning
  • Bills of Material
  • Compliance Management
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  • Customizable Reports
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  • ERP
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  • Maintenance Management Software
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  • Multi-Currency
  • Multi-Location
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  • Quality Management Software
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  • Shipping Management
  • Supplier Management
  • Supply Chain Management Software
  • Third Party Integrations
  • Traceability
  • Warehouse Management Software
  • Work Order Management
  • Workflow Management Software

View full list of Manufacturing & Engineering Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM Software
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  • Campaign Management Software
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  • Task Management Software
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  • XML / RSS

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  • AI/Machine Learning
  • API
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  • Sales Trend Analysis
  • Search/Filter
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  • Task Management Software
  • Third Party Integrations
  • Web Forms
  • Workflow Management Software

View full list of Predictive Lead Scoring Software

  • API
  • Activity Dashboard
  • Activity Tracking
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  • Alerts/Notifications
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View full list of Real Estate Agency Software

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View full list of Real Estate CRM Software

  • API
  • Access Controls/Permissions
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  • Third Party Integrations
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View full list of Sales Enablement Software

  • API
  • Activity Dashboard
  • Activity Tracking
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Salesforce Sales Cloud Alternatives - Capterra UAE 2021

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Salesforce Sales Cloud Reviews

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Overall rating

4.4/5

Average score

Ease of Use 3.9
Customer Service Software 4.1
Features 4.4
Value for Money 4

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Huw W.
Huw W.
Account Manager
Computer Hardware, 10,000+ Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 06/11/2019

"Salesforce CRM Review - Daily user"

Comments: My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.

Pros: -Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications.
-Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity.
-A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation.
-Great search feature that allows for search across the entire CRM database.

Cons: -Due to its high functionality and range of options it can be overbearing to use at times.
-Requires internet connection which means there is occasional latency and is not accessible at all times.
-Visually, it's not the most appealing tool that I've ever used.
-Steep learning curve for those that have not used it before, but then that goes for most CRM tools.

  • Reviewer Source 
  • Reviewed on 06/11/2019
Eric r B.
Eric r B.
Chief Product Officer
Computer Software, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 11/05/2021

"Salesforce is the best CRM if money is no issue and you customize it to your needs"

Comments: SFS was a great solution for a company I worked for because I was able to spend the time to configure for optimal use. By understand the needs of the sales team, support team, and even our engineers who had minimal interaction with SFS, I was able to achieve a lot. I never got us into internal messaging, but I did improve our lead capture and qualification process with SFS.

Pros: SFS is a very powerful piece of software that is a dream if you take the the time to configure it and a nightmare if you don't. Those who fail with SFS are the people who think it's a turnkey solution that you can just buy and start using. Nope. You need to configure the heck out of it to suit your needs. If you take it seriously, capture workflows and goals for your team well, and take the time to set it up, you will be very happy with this solution. It doesn't need to take years, but it does take dedicated time.

Cons: The pricing is high. Social media tools for the application are pretty weak. Plus, out of the box, it's overwhelming and just not usable.

  • Reviewer Source 
  • Reviewed on 11/05/2021
Verified Reviewer
Marketing
E-Learning, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 13/08/2021

"Un CRM completo pero muy complejo"

Comments: Es un CRM que puede hacer casi cualquier cosa, pero que requiere de un equipo de desarrolladores para poder alcanzar su máximo nivel. Además, el soporte no es muy bueno, y en ocasiones, ofrece respuestas vanas y que no aplican a lo que se pregunta.

Pros: El CRM por excelencia. Es innegable que como software para el seguimiento de ventas es el más potente. Además permite hacer casi cualquier cosa y es 100% customizable a la necesidad de cualquier empresa sea cual sea su modelo de negocio.

Cons: Pero uno de los mayores inconvenientes de este software es su complejidad. Es necesario un buen equipo de desarrollo no solo para ponerlo en marcha, si no, para continuar sacándole partido a largo plazo.

  • Reviewer Source 
  • Reviewed on 13/08/2021
Sal T.
Consultant
Media Production
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2016

"Salesforce: Helps Improve Internal Communications/External Customer X"

Pros: I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain. I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Cons: Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2016
Kara F.
Business Development Officer
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/07/2021

"Near Flawless Software"

Comments: I love this product and what it offers to your sales team and your venue for tracking (current and future) business. I love the salesforce team I worked with to set this product up; from start to finish, they were by my side (and my teams side) to ensure it rolled out as seamless as possible. I love how inclusive the product is of the sales, services and inventory process; everything lives in the database. Moreover, because it is cloud based, you can utilize the software from an ipad while conducting a site visit or working from home and you dont have to worry about backing up the data. Gone are the days of paper files because you can store literally everything (past, present and future) for a particular group/ client/ program within their account. Outside of a few spin off components that need updating, I absolutely love this product!

Pros: I recently transitioned out of venues and over to the vendor side of things. However, while in venues (90% of my career) I participated in the implementation of salesforces' product delphi.fdc (latest version) in my last two positions (Director of Events at a country club 2016-2018 and Sales Manager at a Boutique Hotel 2018-2020). While at the Country Club, I completed extensive research reviewing SalesForce against several other standard industry event softwares. SalesForce is the most streamlined and inclusive option available. As a vendor, there are numerous tools that would not apply to my current position however if I was still working in venues, I would be pushing for the delphi.fdc as the best option to prepare teams for their current workload and any curve balls the future may throw their way.

Cons: However, there are some spin off components to the software that may still need some work such as meeting matrix. The set up process is lengthy and requires a lot of back log work to ensure old data that is moved over is clean and new habits are in place for your team to ensure the new system remains clean.

  • Reviewer Source 
  • Reviewed on 26/07/2021