--- description: Get detailed information about Salesforce Sales Cloud usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Sales Cloud Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Revenue Management Software](/directory/31118/revenue-management/software) > [Salesforce Sales Cloud](/software/61368/salesforce) # Salesforce Sales Cloud Canonical: https://www.capterra.ae/software/61368/salesforce Page: 1 / 754\ Next: [Next page](https://www.capterra.ae/software/61368/salesforce?page=2) > Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. > > Verdict: Rated **4.4/5** by 18811 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Sales Cloud? Sales teams, sales managers, marketing teams, and partner managers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18811 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Basic sales and marketing for up to 5 users $25 /user/month\* (billed annually) Complete CRM for any size team $80 /user/month\* (billed annually) Deeply customizable CRM for your business $165 /user/month\* (billed annually) Unlimited CRM power and support $330 /user/month\* (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal and 12 more ## Features - Auto-Dialer - CRM Integration - CRM Software - Calendar Sync - Call Center Management - Call Recording Software - Catalog Management - Channel Management Software - Client Tracking - Collaboration Tools - Commenting/Notes - Commission Management - Communication Management - Contact Management Software - Customer Database - Customer Profiles - Data Entry Software - Data Security - Data Visualization Software - Document Management Software - Email Management Software - Email Templates - Engagement Tracking - For Insurance Industry - For Sales Teams/Organizations - Forecasting - Inbox Management - Knowledge Management Software - Lead Distribution - Lead Generation Software - Mobile Access - Onboarding Software - Patient Communications - Performance Management - Performance Metrics - Pipeline Management - Price Optimization - Progress Tracking - Real-Time Analytics - Real-Time Notifications - Reminders - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Scheduling Software - Self Service Portal - Shared Contacts - Task Management Software - Training Management ... and 60 more features ## Integrations (36 total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Revenue Management Software](https://www.capterra.ae/directory/31118/revenue-management/software) ## Related Categories - [Revenue Management Software](https://www.capterra.ae/directory/31118/revenue-management/software) - [Revenue Recognition Software](https://www.capterra.ae/directory/33615/revenue-recognition/software) - [Revenue Cycle Management Software](https://www.capterra.ae/directory/32275/revenue-cycle-management/software) - [Sales Force Automation Software](https://www.capterra.ae/directory/12/sales-force-automation/software) - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.ae/software/155928/zoho-crm) — 4.3/5 (7002 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.ae/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [HubSpot CRM](https://www.capterra.ae/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 4. [Dynamics 365](https://www.capterra.ae/software/157279/dynamics-365) — 4.4/5 (5860 reviews) 5. [Kylas Sales CRM](https://www.capterra.ae/software/210630/kylas) — 4.8/5 (625 reviews) ## Reviews ### "Salesforce Sales Cloud" — 5.0/5 > **Nicholas** | *1 May 2026* | Apparel & Fashion | Recommendation rating: 7.0/10 > > **Pros**: It integrates all necessary contacts for clients and all relevant alternatives in one place therefore account management is pretty tidy > > **Cons**: The user interface buttons may seem too many for new users and their closeness can make pressing a wrong one easy > > Its a great tool because you can manage everything about client in one application including linking with 3rd party service providers like couriers ----- ### "RECOMMENDED CRM PROGRAM" — 5.0/5 > **Gino** | *4 February 2025* | Packaging & Containers | Recommendation rating: 8.0/10 > > **Pros**: Salesforce Sales Cloud stands out some things that make it great, gives a clear view of sales stages, deals, and revenue forecasts and it automates repetitive tasks, provides predictive insights, and helps with lead scoring. > > **Cons**: New users often struggle with the sheer number of features, menus, and customization options > > Salesforce Sales Cloud is a powerful and highly customizable CRM, but it comes with a learning curve and a price tag to match. My overall experience has been a mix of impressive capabilities and occasional frustrations. ----- ### "Strong CRM Capabilities, But Cost Became the Breaking Point" — 4.0/5 > **Bill** | *25 June 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: What stands out most about Salesforce Sales Cloud is how well it centralizes customer and sales information in one system. Everything from leads and opportunities to account history and activity tracking is connected, which makes it easier for sales teams to stay organized and follow up at the right time. The automation features also help reduce manual work, especially around lead routing, reminders, and pipeline updates. For managers, the reporting and dashboards provide strong visibility into sales performance, forecasts, and team activity, which helps with better decision-making and planning. > > **Cons**: The biggest downside is cost. Salesforce Sales Cloud can get expensive quickly, especially once you start adding extra features, users, or third-party integrations. Even basic functionality often requires higher-tier licenses or add-ons, which increases the total cost of ownership. For many teams, it can feel like you’re paying a premium not just for the platform, but for every additional capability you need as you scale. > > Overall, Salesforce Sales Cloud is a powerful and reliable CRM. It does a strong job of managing leads, opportunities, customer data, and reporting in one system, and it gives solid visibility into the sales pipeline and team performance. However, the main reason for moving away from it was cost. As the team and requirements grew, the licensing fees and added costs for extra features and integrations became difficult to justify. What started as a manageable investment turned into a much higher ongoing expense. Because of that, we ultimately switched to a more cost-effective solution that still covered our core CRM needs without the same level of overhead. ----- ### "Powerful but heavy - great once it’s set up properly" — 4.0/5 > **khyan** | *15 March 2026* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: The flexibility and depth of the platform. You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process. > > **Cons**: The main downside is the complexity and cost. It’s not the most intuitive system when you first start using it, and setup can take a fair bit of time and effort to get right. If it’s not managed well from an admin perspective, the interface can also become cluttered with too many fields and workflows. > > My overall experience with Salesforce Sales Cloud was positive. It’s a very capable platform with a lot of flexibility, especially for teams that need detailed reporting, custom workflows, and strong pipeline visibility. It does take some time to learn and works best when it’s set up properly from the start, but once everything is configured well it becomes a really powerful tool for managing the sales process. ----- ### "Salesforce sales Review" — 5.0/5 > **Akash** | *2 August 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: unmatched customizability, centralized data organization, and robust reporting engines. It is widely considered an enterprise-grade powerhouse that scales seamlessly with complex business growth. > > **Cons**: Base tiers cost significantly more per user than competing platforms.Crucial features like advanced analytics or forecasting require paid upgrades. ----- Page: 1 / 754\ Next: [Next page](https://www.capterra.ae/software/61368/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/61368/salesforce) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data