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What Is Salesforce Sales Cloud?

Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.

Who Uses Salesforce Sales Cloud?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Where can Salesforce Sales Cloud be deployed?

Cloud-based
On-premise

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud pricing

Starting Price:

$25.00/month
  • Yes, has free trial
  • No free version

Salesforce Sales Cloud does not have a free version but does offer a free trial. Salesforce Sales Cloud paid version starts at $25.00/month.

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud videos and images

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Features of Salesforce Sales Cloud

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Auto-Dialer
  • Batch Processing
  • Bid Management
  • Budgeting/Forecasting
  • CRM Integration
  • CRM Software
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Campaign Management Software
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management Software
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Deal Management
  • Document Management Software
  • Document Storage
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Financial Management Software
  • For AEC Industry
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Inbox Management
  • Interaction Tracking
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Listing Management
  • Live Chat Software
  • Marketing Automation Software
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics Software
  • Prioritization
  • Project Management Software
  • Project Tracking Software
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Reporting
  • Real-Time Notifications
  • Real-Time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Approval
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Subcontractor Management
  • Support Ticket Management
  • Task Management Software
  • Territory Management
  • Third-Party Integrations
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management Software

Salesforce Sales Cloud Alternatives

Redtail CRM is a web-based easy-to-use client management solution designed specifically for Financial Professionals.
Little Green Light is a flexible, cloud-based donor management and fundraising platform for growing nonprofits.
We deliver the tools to simplify and amplify digital marketing and drive results for your business.
Zoho Expense helps businesses streamline corporate travel, automate expense reporting, and gain complete control over spend. Learn more about Zoho Expense
Neon CRM offers complete fundraising, membership, event, & volunteer management + email marketing, automation, and powerful reporting.
Business management solution that includes features for financial forecasting, supply chain optimization, and project planning.
Increase control over your small or midsize business with SAP Business one - a software designed to grow with you.
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Pega CRM evolve to meet changing enterprise needs by driving competitive advantages through Marketing, CS, and SFA applications.

Reviews of Salesforce Sales Cloud

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ryan
Ryan
Manager, Business Process Excellence in US
Verified LinkedIn User
Transportation/Trucking/Railroad, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Sales Cloud is a game changing CRM platform!

5.0 2 months ago New

Comments: It's a powerful tool that has allowed our organization to do away with our older mainframe systems and begin to use cloud based computing which had not always been the case. Even though we were slow to adopt, it has been worth every penny switching over. Our employees absolutely love it. No more toggling between multiple tools.

Pros:

I like the fact that it's a great CRM tool regardless of whether you're in Customer Care, Sales, or Sales Support (don't let the name Salesforce lead you to believe it's only for sales anymore). It has customizable reporting features that allow for greater insights into customer activity and history. Great software!

Cons:

From my understanding it is quite expensive. As a project manager we've had to limit user licenses to customer and sales support teams as well as web marketing. Eventually we would love for the folks in location operations to have the capability but from a cost standpoint we're not there yet.

Rafael
CPO, previous VP of Operations in Spain
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for different type and size of businesses

5.0 last month New

Comments: My overall experience was positive. You can always find solutions to your business needs even if you developed or if you need a third party tool from the App exchange. The integrations have a wide range of options and the development is not that expensive compared with other tools.

Pros:

The ability to set up the required processes and automations adapted to the size of your business, with a flexible platform that can grow with you in pricing and coming from the most simple set up to start to get a complexity of a mid size and enterprise business. Count with a massive amount of partners that helps in the set-up with multiple prices and the fact that you can get a team inhouse that can help to mantain and develop on Salesforce with some training.

Cons:

Maybe, the fact that the customer success sometimes do not responded on time to issues. The commercials are a bit aggressive when negotiating the renewals. The Salesforce ecosystem pricing push hard other tools that are better connected but the value for money is complex to be justified.

Alternatives Considered: Zoho CRM and SugarCRM

Reasons for Switching to Salesforce Sales Cloud: Because of the potential to grow as my business grow and the ability to implement custom needs from our business. Connection to multiple other tools that help us to concentrate all the operational actions to cover the entire Customer live value cycle.

Lindsey Raye
Lindsey Raye
VP of Marketing in US
Verified LinkedIn User
Events Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

SALESFORCE IS AWESOME FOR SALES TEAMS

3.0 2 months ago New

Pros:

You can see everything; you can document emails, calls, sending them messages from marketing if they call and ask about it

Cons:

Lot of manual and special objects for migration

Alternatives Considered: Go-Experience, HubSpot Sales Hub, and Lead Liaison

Reasons for Choosing Salesforce Sales Cloud: Cmpro was terrible and should never be used

Switched From: CMPRO

Reasons for Switching to Salesforce Sales Cloud: Tied into everything easier because there were already patches and apps

Chinmay Subray
Chinmay Subray
Scholar Trainee - Work Integrated Learning Program in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Sales Cloud - Likes and Cons

5.0 4 months ago

Comments: My experience using Sales cloud bends towards positive side only. It's Automations , Customizations , Efficiency , Insights are the some of the liked things in Sales Cloud.

Pros:

Salesforce Sales Cloud offers good features like Automations , Analytics and Data management. As it is a cloud based platform so On-premises server maintenance are not required. It's Mobile accessibility is one of the best compared to competitors. As Salesforce has the one of the largest active community the support is very impressive.

Cons:

Pricing structure and complexity is one of the considering thing in Salesforce sales cloud. Mobile accessibility is good but it's functionalities are very limited in my opinion.

Ethan
VP in US
Renewables & Environment, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Product for Data Driven Users

5.0 2 months ago

Pros:

Great organization of everything you could think of. Accounts, Contacts, Leads, Opportunities, Projects, Services you name it. Your whole company can operate out of salesforce.

Cons:

Implementation and set up can behard if you do not know your processes very well.

Alternatives Considered: Buildertrend and HubSpot CRM

Reasons for Choosing Salesforce Sales Cloud: Limitations in both of those CRMs. Insightly was cross object reporting and RJR was setting up custom fields for an industry that organization is not familiar with.

Switched From: Insightly and LeadPerfection

Reasons for Switching to Salesforce Sales Cloud: All companys first make a Salesforce integration before any other CRM