---
description: Get detailed information about Web Tracks usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Web Tracks Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Web Tracks](/software/38130/web-tracks)

# Web Tracks

Canonical: https://www.capterra.ae/software/38130/web-tracks

> Audits and tracks PC's, peripherals, software media, licensing \& documentation, purchasing and help desk tickets \& more.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Web Tracks?

Small to mid-sized IT departments looking for a way to streamline help desk requests.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gritware
- **Founded**: 1998

## Commercial Context

- **Starting Price**: $295.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Standard Edition: 
1 user: $295
3 users: $595
5 users: $845
10 users: $1395

Enterprise Edition
3 users: $795
5 users: $1295
10 users: $2395
15 users: $3295
25 users: $4995
Unlimited users: $6695

Annual maintenance subscriptions are also available.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United States

## Features

- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking Software
- Audit Management
- Automated Routing
- Cost Tracking
- Inventory Management Software
- Knowledge Base Management
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Supplier Management
- Support Ticket Management

## Integrations (1 total)

- User.com

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Related Categories

- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)
- [IT Asset Management Software](https://www.capterra.ae/directory/30077/it-asset-management/software)
- [IT Ticketing Systems Software](https://www.capterra.ae/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (763 reviews)
2. [SysAid](https://www.capterra.ae/software/107225/sysaid) — 4.5/5 (511 reviews)
3. [Agiloft](https://www.capterra.ae/software/101273/agiloft) — 4.8/5 (38 reviews)
4. [HappyFox Help Desk](https://www.capterra.ae/software/83211/happyfox) — 4.6/5 (92 reviews)
5. [VIZOR IT Asset Management](https://www.capterra.ae/software/112390/vizor-helpdesk-it-assets) — 4.5/5 (2 reviews)

## Reviews

### "I'm happy with the work" — 5.0/5

> **Luisana** | *6 April 2018* | Higher Education Software | Recommendation rating: 10.0/10
> 
> **Pros**: I think the quality and effort that Web Tracks puts into working with their clients is something that is not overlooked, like its effectiveness, I'm happy with the work.
> 
> **Cons**: I really do not have any complaints to give, on the contrary, I fully recommend it. Excellent service And without doubt one of the best companies in the area of help desks. Recommended

-----

### "I think it's incredible" — 5.0/5

> **America** | *7 April 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: I think it's incredible how Web Tracks understands its clients and how a really good company-client relationship develops, one of the best companies in terms of helpdesks, I'll definitely be back to continue working with them .
> 
> **Cons**: I really do not have any complaints, I'm fully satisfied and with a big smile on my face, excellent work. Keep in that way.

-----

### "Easy to use, but seems outdated and overpriced" — 3.0/5

> **Verified Reviewer** | *4 April 2018* | Recommendation rating: 3.0/10
> 
> **Pros**: It's easy to get setup and installed. It supports modern browsers and every Windows machine we use in house.
> 
> **Cons**: The web interfaces leaves a lot to be desired. The pricing is pretty steep. You can get way more features for free with Spiceworks solution. Product website looks like it was designed in the 90's.

## Links

- [View on Capterra](https://www.capterra.ae/software/38130/web-tracks)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/38130/web-tracks> |
| de-AT | <https://www.capterra.at/software/38130/web-tracks> |
| de-CH | <https://www.capterra.ch/software/38130/web-tracks> |
| en | <https://www.capterra.com/p/38130/Web-Tracks/> |
| en-AE | <https://www.capterra.ae/software/38130/web-tracks> |
| en-AU | <https://www.capterra.com.au/software/38130/web-tracks> |
| en-CA | <https://www.capterra.ca/software/38130/web-tracks> |
| en-GB | <https://www.capterra.co.uk/software/38130/web-tracks> |
| en-IE | <https://www.capterra.ie/software/38130/web-tracks> |
| en-IL | <https://www.capterra.co.il/software/38130/web-tracks> |
| en-IN | <https://www.capterra.in/software/38130/web-tracks> |
| en-NZ | <https://www.capterra.co.nz/software/38130/web-tracks> |
| en-SG | <https://www.capterra.com.sg/software/38130/web-tracks> |
| en-ZA | <https://www.capterra.co.za/software/38130/web-tracks> |
| fr | <https://www.capterra.fr/software/38130/web-tracks> |
| fr-BE | <https://fr.capterra.be/software/38130/web-tracks> |
| fr-CA | <https://fr.capterra.ca/software/38130/web-tracks> |
| fr-LU | <https://www.capterra.lu/software/38130/web-tracks> |
| nl | <https://www.capterra.nl/software/38130/web-tracks> |
| nl-BE | <https://www.capterra.be/software/38130/web-tracks> |

-----

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