---
description: Get detailed information about Genesis Call Accounting & Tracking usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesis Call Accounting & Tracking Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Accounting Software](/directory/30083/call-accounting/software) > [Genesis Call Accounting & Tracking](/software/37469/genesis-call-accounting)

# Genesis Call Accounting & Tracking

Canonical: https://www.capterra.ae/software/37469/genesis-call-accounting

> Call accounting software for all size organizations, single site or multiple sites, general business, professional or hotel/motel.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Genesis Call Accounting & Tracking?

Large Enterprises - including multi-location corporations, public safety, manufacturing \& healthcare
Small / Medium Sized Businesses - Professional offices, Hospitality \& Lodging

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Genesis Systems

## Commercial Context

- **Starting Price**: $29.00
- **Pricing model**: Per User
- **Pricing Details**: Hosted starting at $29/month
On-premises starting at $299 one-time
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Available Countries**: Canada

## Features

- By-Extension Reporting
- Call Duration
- Call Logging
- Call Monitoring Software
- Caller ID
- Cost Analysis
- Inbound Reporting
- Outbound Reporting
- Unattended Call Management
- Usage Tracking/Analytics
- Who Answered Log

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Accounting Software](https://www.capterra.ae/directory/30083/call-accounting/software)

## Alternatives

1. [Microcall](https://www.capterra.ae/software/128915/microcall) — 4.6/5 (18 reviews)
2. [CloudTalk](https://www.capterra.ae/software/182004/cloudtalk) — 4.4/5 (268 reviews)
3. [PhoneBurner](https://www.capterra.ae/software/134672/phoneburner) — 4.8/5 (176 reviews)
4. [CASH+ Call Accounting Software](https://www.capterra.ae/software/16984/cash-call-accounting-software) — 4.9/5 (38 reviews)
5. [Callbox](https://www.capterra.ae/software/1046395/callbox) — 4.9/5 (7 reviews)

## Reviews

### "It Has Potential" — 3.0/5

> **Verified Reviewer** | *7 December 2018* | Insurance Software | Recommendation rating: 7.0/10
> 
> **Pros**: We switched from hard phones to Genesys desktop smartphone and I will say the transition wasn't easy. Understanding the nuances of a desktop phone software was a little challenging and even still it takes patience and a little training. I will say from a daily user perspective that transfering and conferencing calls  are much easier on this platform than any other that I have come across. For leadership, it also gives them an opportunity to speak with a rep via the whisper feature if they are new or need help. This whisper will be heard by the representative but not by the customer. This makes for great coaching and issue de-escalations
> 
> **Cons**: The only issue I come across is dialing out to customers can be tricky. Sometimes you have to put a 1, 9 then 1, or nothing at all in front of a number to dial out which can be time consuming for customer service reps.
> 
> Genesys gives companies an opportunity to have a flexible softphone and to cut the need for hard phones, which can ultimately cut down that particular expenditure.

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### "Easy to use call accounting" — 5.0/5

> **Rachael** | *14 August 2022* | Hospital & Health Care | Recommendation rating: 5.0/10
> 
> **Pros**: I liked how easy this was to learn how to use. Makes life easier.
> 
> **Cons**: The whole thing was easy to learn and use. I wouldn't change thing

## Links

- [View on Capterra](https://www.capterra.ae/software/37469/genesis-call-accounting)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/37469/Genesis-Call-Accounting/> |
| en-AE | <https://www.capterra.ae/software/37469/genesis-call-accounting> |
| en-AU | <https://www.capterra.com.au/software/37469/genesis-call-accounting> |
| en-CA | <https://www.capterra.ca/software/37469/genesis-call-accounting> |
| en-GB | <https://www.capterra.co.uk/software/37469/genesis-call-accounting> |
| en-IE | <https://www.capterra.ie/software/37469/genesis-call-accounting> |
| en-IL | <https://www.capterra.co.il/software/37469/genesis-call-accounting> |
| en-IN | <https://www.capterra.in/software/37469/genesis-call-accounting> |
| en-NZ | <https://www.capterra.co.nz/software/37469/genesis-call-accounting> |
| en-SG | <https://www.capterra.com.sg/software/37469/genesis-call-accounting> |
| en-ZA | <https://www.capterra.co.za/software/37469/genesis-call-accounting> |
| es | <https://www.capterra.es/software/37469/genesis-call-accounting> |
| es-AR | <https://www.capterra.com.ar/software/37469/genesis-call-accounting> |
| es-CL | <https://www.capterra.cl/software/37469/genesis-call-accounting> |
| es-CO | <https://www.capterra.co/software/37469/genesis-call-accounting> |
| es-CR | <https://www.capterra.co.cr/software/37469/genesis-call-accounting> |
| es-DO | <https://www.capterra.do/software/37469/genesis-call-accounting> |
| es-EC | <https://www.capterra.ec/software/37469/genesis-call-accounting> |
| es-MX | <https://www.capterra.mx/software/37469/genesis-call-accounting> |
| es-PA | <https://www.capterra.com.pa/software/37469/genesis-call-accounting> |
| es-PE | <https://www.capterra.pe/software/37469/genesis-call-accounting> |
| fr | <https://www.capterra.fr/software/37469/genesis-call-accounting> |
| fr-BE | <https://fr.capterra.be/software/37469/genesis-call-accounting> |
| fr-CA | <https://fr.capterra.ca/software/37469/genesis-call-accounting> |
| fr-LU | <https://www.capterra.lu/software/37469/genesis-call-accounting> |

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