---
description: Get detailed information about Shadow CMS usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Shadow CMS Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Accounting Software](/directory/30083/call-accounting/software) > [Shadow CMS](/software/34512/shadow-cms)

# Shadow CMS

Canonical: https://www.capterra.ae/software/34512/shadow-cms

> Provides the necessary tools to forecast, monitor and allocate communications management expenses.
> 
> Verdict: Rated **2.0/5** by 1 users. Top-rated for **Ease of Use**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 2.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features |  | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: Resource Software International
- **Founded**: 1990

## Commercial Context

- **Starting Price**: CA$1,000.00
- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Canada

## Features

- By-Extension Reporting
- Call Duration
- Call Monitoring Software
- Caller ID
- Inbound Reporting
- Outbound Reporting
- Unattended Call Management

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Accounting Software](https://www.capterra.ae/directory/30083/call-accounting/software)

## Alternatives

1. [Telephone Management Software](https://www.capterra.ae/software/19710/telephone-management-software) — 3.5/5 (2 reviews)
2. [OfficeWatch Call Reporting](https://www.capterra.ae/software/16978/officewatch-call-accounting) — 4.8/5 (4 reviews)
3. [Proteus](https://www.capterra.ae/software/177429/call-accounting-software) — 4.3/5 (3 reviews)
4. [VXTracker](https://www.capterra.ae/software/18773/vxtracker) — 5.0/5 (1 reviews)
5. [InCharge Unified Call Management](https://www.capterra.ae/software/149772/incharge-unified-call-management) — 4.3/5 (3 reviews)

## Reviews

### "Not acurate reporting" — 2.0/5

> **Roy** | *4 December 2013*
> 
> The minutes in the report do not match the total billed minutes in our invoice.  Unknown if report is accurate as it cannot be reconciled. Customer service did not seem to care about the difference.  The reporting abilities are easy to use but the software is slow.

## Links

- [View on Capterra](https://www.capterra.ae/software/34512/shadow-cms)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/34512/Shadow-CMS/> |
| en-AE | <https://www.capterra.ae/software/34512/shadow-cms> |
| en-AU | <https://www.capterra.com.au/software/34512/shadow-cms> |
| en-CA | <https://www.capterra.ca/software/34512/shadow-cms> |
| en-GB | <https://www.capterra.co.uk/software/34512/shadow-cms> |
| en-IE | <https://www.capterra.ie/software/34512/shadow-cms> |
| en-IL | <https://www.capterra.co.il/software/34512/shadow-cms> |
| en-IN | <https://www.capterra.in/software/34512/shadow-cms> |
| en-NZ | <https://www.capterra.co.nz/software/34512/shadow-cms> |
| en-SG | <https://www.capterra.com.sg/software/34512/shadow-cms> |
| en-ZA | <https://www.capterra.co.za/software/34512/shadow-cms> |
| fr | <https://www.capterra.fr/software/34512/shadow-cms> |
| fr-BE | <https://fr.capterra.be/software/34512/shadow-cms> |
| fr-CA | <https://fr.capterra.ca/software/34512/shadow-cms> |
| fr-LU | <https://www.capterra.lu/software/34512/shadow-cms> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ae/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Shadow CMS","description":"Shadow CMS Enterprise is a scalable unified communication  management  application that consolidates communication data to highlight communication facility usage.  Communication management is now a multi-pronged approach that combines statistics from various facilities to identify billing irregularities, misuse, bottlenecks, inactivity and productivity loss.   Shadow CMS consolidates call detail, voice mail, auto attendant, ACD and mobile data to provide concise communication facility usage.","url":"https://www.capterra.ae/software/34512/shadow-cms","@id":"https://www.capterra.ae/software/34512/shadow-cms#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":2.0,"bestRating":5,"ratingCount":1},"offers":{"price":"1000","@type":"Offer","priceCurrency":"CAD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ae/software/34512/shadow-cms#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Shadow CMS?","@type":"Question","acceptedAnswer":{"text":"Shadow CMS Enterprise is a scalable unified communicationmanagementapplication that consolidates communication data to highlight communication facility usage.Communication management is now a multi-pronged approach that combines statistics from various facilities to identify billing irregularities, misuse, bottlenecks, inactivity and productivity loss. Shadow CMS consolidates call detail, voice mail, auto attendant, ACD and mobile data to provide concise communication facility usage.","@type":"Answer"}}]},{"@id":"https://www.capterra.ae/software/34512/shadow-cms#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Accounting Software","position":2,"item":"/directory/30083/call-accounting/software","@type":"ListItem"},{"name":"Shadow CMS","position":3,"item":"/software/34512/shadow-cms","@type":"ListItem"}]}]}
</script>