ChannelAdvisor

by ChannelAdvisor

Who Uses ChannelAdvisor?

Leading brands and retailers looking to engage with consumers across their buyer's journey, expand their reach across marketplaces, and improve fulfillment.

What Is ChannelAdvisor?

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For two decades, ChannelAdvisor has helped brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness.

ChannelAdvisor Details

ChannelAdvisor

http://www.channeladvisor.com

Founded 2001

One Platform. Endless Possibilities
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ChannelAdvisor pricing overview

ChannelAdvisor does not have a free version.


Free Version

No

ChannelAdvisor deployment and support

Support

  • Email/Help Desk
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

ChannelAdvisor Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Availability Management
  • Booking Management
  • Calendar Management
  • Campaign Management Software
  • Channel Analytics
  • Channel Management Software
  • Commission Management
  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Email Templates
  • Incentive Management
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Lead Management Software
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Booking
  • Opportunity Management
  • Order Management Software
  • Partner Management
  • Partner Portal
  • Performance Metrics
  • Pipeline Management
  • Price / Margin Management
  • Product Catalog
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real-time Updates
  • Reporting & Statistics
  • Reservations Management
  • Room Booking
  • Sales Reports
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Channel Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • CRM Software
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing Software
  • Employee Management
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Order Management Software
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management Software
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Shipping Management
  • Stock Management
  • Third Party Integrations
  • Warehouse Management Software
  • eCommerce Management

View full list of Retail Management Systems Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • CRM Software
  • Campaign Management Software
  • Cataloging/Categorization
  • Channel Management Software
  • Content Management System (CMS) Software
  • Credit Card Processing
  • Customer Accounts
  • Customizable Branding
  • Customizable Templates
  • Data Security
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing Software
  • Inventory Management Software
  • Inventory Tracking
  • Kitting
  • Loyalty Program
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Order Management Software
  • Order Processing
  • Order Tracking
  • Product Data Management Software
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Reporting & Statistics
  • Retail Inventory Management Software
  • Returns Management
  • Reviews Management
  • SEO Management
  • Sales Orders
  • Sales Trend Analysis
  • Shipping Management
  • Shopping Cart Software
  • Social Media Integration
  • Template Management
  • Templates
  • Third Party Integrations
  • Website Management
  • eCommerce Management

View full list of eCommerce Software

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ChannelAdvisor Reviews

Read all reviews

Overall rating

3.8/5

Average score

Ease of Use 3.6
Customer Service Software 3.4
Features 4.1
Value for Money 3.2

Review software

Share your experiences with other software buyers.

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Kristyn M.
SA Lead
Consumer Electronics, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/08/2018

"BlueBoard = Love"

Comments: Overall, I've had nothing but an awesome experience with BB, it's made my morning so much easier and more reliable and I've gotten so many new people at our company using it now, thanks to the CES visit we had from you this year. Thank you all, so much!

Pros: BlueBoard has not only changed the way I monitor MAP pricing online, but has also reinvented the way our Marketing Team can see product reviews from customers and allows our sales guys to see whether product are well stocked enough. It's amazing!

Cons: There are quite a few updates that happen, which is great, but I wish that there was a pop-up mini tutorial each time something changed to show me how to manage my page the new way. For example, I spoke with customer rep. this morning (he's the best!) and had to ask him where to find a group of filtered products I had set up because the filter aspect of BB had changed.

Vendor Response

by BlueBoard.io on 28/08/2018

Hello Kristyn, thank you for your super nice comment!
We're glad we could steer your workflow towards more productivity.
We'll strive to better communicate about our frequent updates to make sure no one gets lost!

  • Reviewer Source 
  • Reviewed on 23/08/2018
Moshe D.
Director
Retail, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 20/09/2019

"Powerful software but Expensive and hard to learn"

Comments: The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

Pros: Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Cons: TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash.
They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

Vendor Response

by ChannelAdvisor on 25/09/2019

Moshe,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

  • Reviewer Source 
  • Reviewed on 20/09/2019
Randy B.
Owner
Furniture, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    2 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/01/2018

"Good software but not the best company"

Comments: All in all it is good software but not the best company to work with.

Pros: CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Cons: It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/01/2018
Martin D.
IT Manager
Consumer Goods, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 19/10/2020

"Seems like a great product but project support is abysmal"

Comments: The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing.

Pros: It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.

Cons: The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.

Vendor Response

by ChannelAdvisor on 17/11/2020

Dear Martin,
Thank you for bringing your concerns to our attention. We've made a note of your message and shared your concerns internally. Please know, we are always looking for ways to improve our Services and our customers' experience, so we appreciate your feedback. We know sustaining an e-commerce business can be a challenge, which is why we strive to provide each customer with the best solution for their business needs. If you have additional concerns with cases you have submitted, please reach out to your Account Manager directly. On behalf of our entire team, thank you for being a ChannelAdvisor customer.

  • Reviewer Source 
  • Reviewed on 19/10/2020
Cynthia Q.
MultiChannel Marketing & eCommerce Director
Retail, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    3 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 26/11/2019

"If you sell on more than one marketplace, you need this software"

Comments: We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces without having to go to each one and use their particular interfaces.
Channel Advisor simplifies all of that, and allows us to mainstream our postings from a central repository.
Also, CA manages inventory across all channels, so you don't run the risk of overselling.
Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines. Business rules let you be as complex as you want in defining those guidelines. Overall, this is an extremely robust (and scale-able) system that allows you to customize and manage listings, pricing, inventory and more from one place.

Pros: Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort.
Centralized and customizable product data management allows for maximum exposure with minimum labor.
CA keeps up with all the latest requirements and mapping changes from each marketplace, so you don't have to.

Cons: My only con for this software isn't the software itself - it's the support.
Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks.

  • Reviewer Source 
  • Reviewed on 26/11/2019