--- description: Get detailed information about ServicePRO usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServicePRO Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Productivity Software](/directory/30968/productivity/software) > [ServicePRO](/software/31608/servicepro) # ServicePRO Canonical: https://www.capterra.ae/software/31608/servicepro Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/31608/servicepro?page=2) > ServicePRO® is an enterprise service desk software that is available as a cloud-hosted solution as well as an on-premise installation. > > Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServicePRO? 1\. Local / State / Federal Government 2. Health care / Hospitals 3. School Districts 4. Colleges, Universities 5. Logistics 6. Manufacturing 8. Utilities 9. Property Mgmt 10. Financial Institutions ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 7 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Help Desk Technology International ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact Help Desk Technology International for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English, French, German, Slovenian, Spanish - **Available Countries**: Barbados, Canada, Germany, Indonesia, Ireland, Jamaica, Mexico, Philippines, Singapore, Spain, United Arab Emirates, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking Software - Assignment Management - Automated Routing - Calendar Management - Catalog Management - Change Management Software - Collaboration Tools - Customer Support Software - Dashboard Software - Document Management Software - Email Management Software - IT Asset Management Software - Incident Management Software - Inventory Management Software - Issue Auditing - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Multi-Channel Communication - Notes Management - Prioritization - Problem Management - Progress Tracking - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Ticket Management - Workflow Management Software ## Integrations (3 total) - Jira - Microsoft Entra ID - Rezolve AI ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Productivity Software](https://www.capterra.ae/directory/30968/productivity/software) ## Related Categories - [Productivity Software](https://www.capterra.ae/directory/30968/productivity/software) - [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software) - [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software) - [Issue Tracking Software](https://www.capterra.ae/directory/30675/issue-tracking/software) - [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Service Pro Review- would love to stay with them for another 10 plus years\!" — 5.0/5 > **Clarissa** | *17 July 2024* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: The business rules, the whole ticketing system process. As an admin on the system, I have set up 5 service centers now and it gets easier each time. The queries and reports have helped us in multiple situations, tracking time worked, tickets closed. Etc. The quickness of support responses from Service Pro. I have never waiting longer than a few hours to hear back. I have never not had an issue resolved. Our users love the web portal as well giving them that option instead of having to pick up the phone. > > **Cons**: Having to use Silverlight or workarounds. Also that there is no phone app. Looking forward to the new release that will be available on all browsers and even on a MAC. > > Great. I found them years ago and am so happy we have stuck with them this long. Looking forward to all the new features the new release will bring. Have enjoyed working with each account rep and tech from their company. Very professional, smart, and kind employees. ----- ### "Servicepro" — 5.0/5 > **Bryon** | *28 May 2024* | Medical Practice | Recommendation rating: 5.0/10 > > **Pros**: routing service request, notification to support > > **Cons**: some of the setup is not intuitive as could be > > overall i am very happy with ServicePRO. ----- ### "Simple and Easy" — 4.0/5 > **Brendan** | *15 May 2024* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: ServicePRO is a easy set up, and easy to use > > **Cons**: There is no auto refresh option, alot of the features we are unable to use ----- ### "Gets the job done" — 4.0/5 > **Ruby** | *13 November 2018* | Construction Software | Recommendation rating: 9.0/10 > > **Pros**: My favorite feature is the routing and GPS tracking. It allows me to get a full view of my team and dispatch in a more efficient manner. > > **Cons**: Its industry specific so because of that a bit limited. When I changed companies I wished there was a plumbing version. > > It definitely cut down on my labor cost. just knowing we could track them keeps the techs honest. ----- ### "Lots of fancy features for tracking progress and issues" — 4.0/5 > **Christopher** | *21 October 2021* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: I like all of the configuration settings. I like being able to configure my alerts, my canned responses, who's on my team, what projects are currently being worked on and the categories that tickets will fall into, etc., etc. There's A LOT going on and I think that may be a double edged sword to some degree, especially if you or your team don't have a need for a lot of the additional features. Don't get me wrong, I think the product is powerful but only if you're going to really utilize it. > > **Cons**: Oh my gosh can we please get some keyboard shortcuts? I would have to say that's my biggest gripe with the product - navigating through the tickets and the system can be very cumbersome and you're practically dependent on using your mouse. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/31608/servicepro?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/31608/servicepro) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data