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Blackbaud eTapestry
Blackbaud eTapestry Overview:
What Is Blackbaud eTapestry?
Blackbaud eTapestry is an affordable, cloud-based, donor management solution for small and growing nonprofits. It has been designed to help nonprofits streamline manual administrative processes, deliver meaningful donor experiences on any device, and provide integrated online and offline communication tools that boost your fundraising goals. More than 6,000 nonprofits use Blackbaud eTapestry to operate more efficiently, reach and engage new donors, and expand relationships with existing donors.
Who Uses Blackbaud eTapestry?
Blackbaud eTapestry has been designed and improved over the past 20 years to meet the needs of nonprofits with limited time, budget, and personnel so they can raise more money in less time.
Where can Blackbaud eTapestry be deployed?
Cloud-based
On-premise
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Overall rating
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Based on 208 reviews
Reviews sentiment
Positive
66%
Neutral
20%
Negative
14%
Starting Price
$99.00
Per User, Per Month
Free trial
About the vendor
- Blackbaud
- Located in Charleston, US
- Founded in 1981
Blackbaud eTapestry support
- Chat
Countries available
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Australia, Canada, United Kingdom, United States
Languages
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Dutch, English, French, Italian, Spanish
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Capterra verified reviews for Blackbaud eTapestry
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Overall rating
Based on 208 reviews
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Julie
Development Assistant in US
Philanthropy, 2–10 Employees
Used the Software for: 2+ years
Source: SoftwareAdvice
"Painful learning process"
20 November 2018
Etapestry needs to be more user friendly. 9 out of 10 times their chat can't even help, and I have to wait for a higher level and sometimes they need to get back to me, which they eventually do, but too much time wasted.
Pros:
Generating letters off of each donation. Being able to run queries. I like the address updates and a lot of the user defined fields.
Cons:
Way too many layers/dynamics. Next to impossible to figure out many of the compound queries without help.
Reviewer Source
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Margie
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
"Love the product--wish we could afford it!"
10 February 2025
Overall, it is a great product. Unfortunately, it became a little too pricey for us.
Pros:
Etapestry was very user friendly and simple to learn. All the integrations with other platforms was especially helpful.
Cons:
They kept raising the prices for different services.
Reviewer Source
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Aaron
Membership Coordinator in US
Fine Art, 2–10 Employees
Used the Software for: 2+ years
Source: SoftwareAdvice
"Excellent Non-Profit Museum Software!"
9 March 2018
Very nice product!!! It is easy to use and great for tracking museum data: memberships, visitors, artists, etc.
Pros:
I love the journal entry ability. It is easy to use and a nice way to keep track of promotional emails sent.
Cons:
There are many functionalities that require additional programming or knowledge. It would be nice to know how they work. A nice summary of the functions would be nice to have, so that we are aware of what we are working with. There may be functionality that would benefit us, but we are unaware of it.
Reviewer Source
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Kelly
Communications Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Source: SoftwareAdvice
"You can't ask for a better donor management software package"
23 July 2019
I have used so many different donor management software packages throughout my career and I have never been so pleased as I am with eTapestry.
Pros:
Everything is a pro when it comes to eTapestry. The layout is very user intuitive and easy to understand. You can truly dive in and really get a huge bang for you budget almost immediately.
Cons:
The only con I can think of for eTapestry is that there isn't a mobile app for the software. I would love to be able to check information when not at my desk.
Reviewer Source
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Kristy
Development Specialist in US
Civic & Social Organization, 11–50 Employees
Used the Software for: 2+ years
Source: SoftwareAdvice
"Easy to use"
21 June 2018
Customer services is always helpful
Pros:
Able to have family records not only individual records, user friendly, can build specific reports that contain only the data you need
Cons:
Building reports are time consuming, you have to build a query for the data then build the report that will use that data to run your report.
Reviewer Source
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