--- description: Get detailed information about Squaretalk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.ae/software/219046/squaretalk-matrix Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/219046/squaretalk-matrix?page=2) > Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization > > Verdict: Rated **4.8/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Squaretalk? Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 114 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User - **Pricing Details**: Squaretalk's Contact Center plans include: - Core tier for $25/user/month for a minimum of 5 users; - Connect tier for $40/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, English, French, German, Hebrew, Italian, Spanish - **Available Countries**: Albania, Algeria, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 79 more ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Business Process Automation - Call Center Management - Call Logging - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Campaign Management Software - Campaign Scheduling - Chat/Messaging - Conferencing - Conversation Intelligence - Customizable Reports - Dashboard Software - For Sales Teams/Organizations - IVR - Lead Management Software - List Management - Mass Texting - Multi-Channel Communication - Multi-Language - Multi-User Collaboration - Natural Language Processing - PBX - Personalization and Behavioral Targeting Software - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sales Activity Management - Sales Pipeline Management - Scheduled Messaging - Scheduling Software - Sentiment Analysis - Virtual Extensions - Voice Mail ... and 29 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Quality Assurance Software](https://www.capterra.ae/directory/33415/contact-center-quality-assurance/software) ## Related Categories - [Contact Centre Quality Assurance Software](https://www.capterra.ae/directory/33415/contact-center-quality-assurance/software) - [AI Sales Assistant Software](https://www.capterra.ae/directory/34135/ai-sales-assistant/software) - [Virtual Assistant Software](https://www.capterra.ae/directory/33535/virtual-assistant/software) - [Predictive Dialer Software](https://www.capterra.ae/directory/30597/predictive-dialer/software) - [Auto Dialer Software](https://www.capterra.ae/directory/30999/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (884 reviews) 2. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (330 reviews) 3. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Readymode](https://www.capterra.ae/software/136728/Readymode) — 4.6/5 (144 reviews) ## Reviews ### "Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized" — 4.0/5 > **Venkat** | *20 July 2026* | Insurance Software | Recommendation rating: 9.0/10 > > **Pros**: My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. > > **Cons**: The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. > > It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *15 June 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **Cons**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Cons**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "A solid choice for remote meetings in the UK" — 4.0/5 > **Jesseica** | *8 August 2026* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Squaretalk's audio and video conferencing features work well enough for our team's daily stand-ups and catch-up meetings. The screen sharing is pretty solid, and it's easy to schedule meetings on the go. Our team's size is about 15 people. > > **Cons**: The mobile app took a bit to figure out, but once we got the hang of it, it worked well. Not a huge deal, but it would be great if they could add more customization options for the mobile app. Our team's industry is education, and we're based in the UK. > > Overall, I'm quite satisfied with Squaretalk. It's a reliable platform that I've used extensively for regular video conferencing and team collaboration. While there are minor features I wish were more streamlined, the experience has been mostly seamless and efficient, earning it a solid 4-star rating from me. ----- ### "A stable and dependable Platform for high volume campaigns." — 5.0/5 > **Jitendra** | *15 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The quality of calls made is also constant even when our call volumes are highest. We have several concurrent outbound campaigns and have never had any significant degradation. One of the best features of the platform has been the infrastructure reliability. > > **Cons**: The active campaigns may be more consolidated and the campaign overview screen can be streamlined to switch between active campaigns. > > We had a solution before which was not good when the load became peak thus directly affecting the conversion rates and customer satisfaction. With Squaretalk, we cease to plan based on limitations of the system. The team is performance oriented as opposed to working around instability. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data