---
description: Get detailed information about Customer Complaint Management Software usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Complaint Management Software Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Customer Complaint Management Software](/software/215202/complaint-management-software)

# Customer Complaint Management Software

Canonical: https://www.capterra.ae/software/215202/complaint-management-software

> Intelex provides users with a central location to effectively track and manage customer complaints and corresponding follow-up actions.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Customer Complaint Management Software?

Flexible, scalable software applications allow Intelex to address the needs of small businesses with a few users to large global organizations with thousands of users across multiple locations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 3.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Intelex Technologies
- **Location**: Toronto, Canada
- **Founded**: 1992

## Commercial Context

- **Starting Price**: $12.50
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Please contact Intelex for pricing information. Flexible pricing options are available and based on the organization's unique needs.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, Ireland, Netherlands, Switzerland, United Kingdom, United States

## Features

- Alerts/Escalation
- Feedback Management

## Integrations (2 total)

- Intelex EHS Software
- SAP Business One

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [Complaint Management Software](https://www.capterra.ae/directory/30674/complaint-management/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
3. [MasterControl Quality Excellence](https://www.capterra.ae/software/148577/mastercontrol) — 4.5/5 (526 reviews)
4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [HelpDesk](https://www.capterra.ae/software/185973/helpdesk) — 4.6/5 (180 reviews)

## Reviews

### "Never let your customers down with this solution\!" — 5.0/5

> **Waqas** | *27 May 2022* | Restaurants | Recommendation rating: 10.0/10
> 
> **Pros**: As one of the largest restaurants group in the UAE, we serve more than 20,000 customers daily. It was a hectic and time-consuming task to ensure all customers' feedback and complaints are resolved in the best possible manner as without a proper system, it was all hit and trial procedure. With CMS, we were able to overcome this challenge and ensure all complaints and suggestions are routed through a ticketing system to check what was done to ensure customer recovery, what was done to ensure it won't repeat again, and what pieces of training/investigations were done in this regard? 

We are very satisfied with the whole scope of CMS and looking forward to new features and reporting systems to further enhance our customers' experience
> 
> **Cons**: I believe the reporting system can be better, it can be automated and integrated to get timely reports and to see daily, weekly, and monthly automated reports for progress and closures.

## Links

- [View on Capterra](https://www.capterra.ae/software/215202/complaint-management-software)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/215202/complaint-management-software> |
| de-AT | <https://www.capterra.at/software/215202/complaint-management-software> |
| de-CH | <https://www.capterra.ch/software/215202/complaint-management-software> |
| en | <https://www.capterra.com/p/215202/Complaint-Management-Software/> |
| en-AE | <https://www.capterra.ae/software/215202/complaint-management-software> |
| en-AU | <https://www.capterra.com.au/software/215202/complaint-management-software> |
| en-CA | <https://www.capterra.ca/software/215202/complaint-management-software> |
| en-GB | <https://www.capterra.co.uk/software/215202/complaint-management-software> |
| en-IE | <https://www.capterra.ie/software/215202/complaint-management-software> |
| en-IL | <https://www.capterra.co.il/software/215202/complaint-management-software> |
| en-IN | <https://www.capterra.in/software/215202/complaint-management-software> |
| en-NZ | <https://www.capterra.co.nz/software/215202/complaint-management-software> |
| en-SG | <https://www.capterra.com.sg/software/215202/complaint-management-software> |
| en-ZA | <https://www.capterra.co.za/software/215202/complaint-management-software> |
| fr | <https://www.capterra.fr/software/215202/complaint-management-software> |
| fr-BE | <https://fr.capterra.be/software/215202/complaint-management-software> |
| fr-CA | <https://fr.capterra.ca/software/215202/complaint-management-software> |
| fr-LU | <https://www.capterra.lu/software/215202/complaint-management-software> |
| nl | <https://www.capterra.nl/software/215202/complaint-management-software> |
| nl-BE | <https://www.capterra.be/software/215202/complaint-management-software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ae/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Customer Complaint Management Software","description":"The Intelex Customer Complaints Management software application provides users with a central location to effectively track and manage customer complaints and all corresponding follow-up actions. In addition, this simple and effective solution enables the reporting of any standard nonconformance that may stem from a given complaint.","url":"https://www.capterra.ae/software/215202/complaint-management-software","@id":"https://www.capterra.ae/software/215202/complaint-management-software#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"12.5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ae/software/215202/complaint-management-software#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Customer Complaint Management Software?","@type":"Question","acceptedAnswer":{"text":"The Intelex Customer Complaints Management software application provides users with a central location to effectively track and manage customer complaints and all corresponding follow-up actions. In addition, this simple and effective solution enables the reporting of any standard nonconformance that may stem from a given complaint.","@type":"Answer"}},{"name":"Who Uses Customer Complaint Management Software?","@type":"Question","acceptedAnswer":{"text":"Flexible, scalable software applications allow Intelex to address the needs of small businesses with a few users to large global organizations with thousands of users across multiple locations.","@type":"Answer"}}]},{"@id":"https://www.capterra.ae/software/215202/complaint-management-software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/30674/complaint-management/software","@type":"ListItem"},{"name":"Customer Complaint Management Software","position":3,"item":"/software/215202/complaint-management-software","@type":"ListItem"}]}]}
</script>