--- description: Get detailed information about Omnichannel Conversational Platform usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Omnichannel Conversational Platform Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platform Software](/directory/31596/conversational-ai-platform/software) > [Omnichannel Conversational Platform](/software/215087/omnichannel-conversational-platform) # Omnichannel Conversational Platform Canonical: https://www.capterra.ae/software/215087/omnichannel-conversational-platform Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/215087/omnichannel-conversational-platform?page=2) > Conversational AI products: Virtual Assistants (omnichannel voice and text, live chat, etc.); Speech Analytics; and Voice Biometrics. > > Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Omnichannel Conversational Platform? Banks, insurance companies / financial services, BPOs, telco, public and government services, e-commerce, public transport, healthcare, media, utilities, manufacturing, etc. (contact centers). ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 7 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Spitch ## Commercial Context - **Starting Price**: CHF 1.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: License per user/seat or SaaS - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise) - **Supported Languages**: English, French, German, Russian - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras and 17 more ## Features - Chatbot Software - Live Chat Software - Multi-Channel Communication - Multi-Language - Reporting/Analytics - Speech Recognition Software ## Support Options - FAQs/Forum - Knowledge Base Software ## Category - [Conversational AI Platform Software](https://www.capterra.ae/directory/31596/conversational-ai-platform/software) ## Alternatives 1. [UChat](https://www.capterra.ae/software/1022133/uchat) — 4.9/5 (73 reviews) 2. [Fathom](https://www.capterra.ae/software/1037530/fathom) — 5.0/5 (807 reviews) 3. [Darwin AI](https://www.capterra.ae/software/1066034/darwin-ai) — 4.8/5 (17 reviews) 4. [Denser AI](https://www.capterra.ae/software/1064391/denser-ai) — 5.0/5 (31 reviews) 5. [Botsonic](https://www.capterra.ae/software/1061327/botsonic) — 4.8/5 (79 reviews) ## Reviews ### "Great ASR solution" — 4.0/5 > **Verified Reviewer** | *24 March 2021* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: We implemented the ASR solution for an intent-recognition use-case in an inbound customer service unit. We liked that the solution increases the customer experience while at the same time reduce costs. That the solution can produce structured data out of spoken Swiss German was a big plus. > > **Cons**: ASR needs a lot of data to be working well. > > We had a great overall experience and journey with Spitch. The collaboration was always easy and constructive. I can fully recommend their ASR (intent-recognition) solution. ----- ### "Convincing product combined with great service" — 5.0/5 > **Karin** | *30 March 2021* | Banking | Recommendation rating: 10.0/10 > > **Pros**: In this AI topic – which was new to us - direct access to and support from the technical specialists was very important and crucial for the successful implementation of this technology. > > **Cons**: In order to achieve satisfactory results, the system has to be trained with a large amount of data. > > We have integrated the Voice Biometrics solution from Spitch in our customer center to make the identification process easier, more pleasant and more efficient for our customers and employees. We have had a very good experience in working together with Spitch Voice Biometrics solution and Spitch as a service provider. We were supported very reliably and in an extremely competent manner at all times. ----- ### "Spitch’s capabilities exceeded our expectations. Cool\!" — 5.0/5 > **Alexander** | *11 March 2021* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: The service was really great\! We had first-line support and personal manager. All the questions were solved very quickly. During the integration process even a small group of developers was provided. They took part in our daily meetings, and it helped them to dive deep in our processes in a short time. > > **Cons**: Hard to say. We liked everything. Of course there were some moments during the work but the team demonstrated excellent competence. Nothing important to mention. > > Our business offers car rental. Specifics include having a wide choice of different privately owned cars for clients. Therefore, the main task was to make it easy for a client to make the right choice via a chat bot.  It is complicated because of, first, the wide choice of cars and, secondly, the necessity to identify the client’s purpose correctly, that is difficult enough. As a result of our project, a solution was created which we can use both on the website and messengers along with social networks. And it works really effectively. Another advantage of this solution is a convenient and accurate voice interface. To sum up, Spitch demonstrated a tailor-made and flexible approach in development and implementation. They were truly interested in learning our needs to make the implementation in the most effective way. ----- ### "Pilot of a voice robo" — 5.0/5 > **Beate** | *25 March 2021* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: We started voice recognition in a pilot project during lockdown in only 4 months. We took very much advantage of voice recognition in swiss german and could reduce waiting time for our customers by transfering the customer call to the right agent in our customer service. > > **Cons**: We started with a version where the transcription of swiss german language caused some errors at the beginning, it was very much improved during the pilot and now agent's satisfaction increased > > After the successful pilot we are on our way to extend the use of features for other use cases. ----- ### "Using Spitch for conversational banking" — 5.0/5 > **Dominic** | *24 March 2021* | Banking | Recommendation rating: 9.0/10 > > **Pros**: Capabilities of Swiss dialects was our main criteria > > **Cons**: Training efforts are high, however they become better with new product versions > > We are using Spitch for STT within our complex solution architecture. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/215087/omnichannel-conversational-platform?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/215087/omnichannel-conversational-platform) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data