--- description: Get detailed information about Genesys Cloud CX usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.ae/software/21409/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.capterra.ae/software/21409/genesys-cloud?page=2) > Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce. > > Verdict: Rated **4.3/5** by 269 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Genesys Cloud CX? Genesys Cloud is for everyone\! Progressive IT and contact centre operations that prefer rapid delivery, all-in-one, cloud contact centre solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 269 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: $75.00 - **Pricing model**: Per User - **Pricing Details**: Cloud 1: $75USD per user, per month (annual payment available) Cloud 2: $110USD per user, per month (annual payment available) Cloud 3: $140USD per user, per month (annual payment available) For enterprise-level planning, please contact Genesys for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands and 16 more ## Features - @mentions - AI/Machine Learning - Agent Interface - Auto-Dialer - Automated Routing - CSAT Survey Structure - Call Logging - Call Monitoring Software - Call Reporting - Call Routing - Call Transcription - Campaign Management Software - Chat/Messaging - Chatbot Software - Commenting/Notes - Communication Management - Contextual Guidance - Customer Experience Management - Customer History - Customizable Forms - Data Security - Employee Coaching Tools - Employee Scheduling Software - Feedback Management - For Call Centers - Full Text Search - Inbox Management - KPI Monitoring - Knowledge Base Management - Labor Forecasting - List Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - NPS Survey Structure - Natural Language Processing - Personalization and Behavioral Targeting Software - Power Dialer - Productivity Analysis - Quality Management Software - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Task Automation - Ticket Management - Transfers/Routing - Voice Mail - Workflow Automation ... and 92 more features ## Integrations (21 total) - AWS Lambda - Adobe Experience Manager - Agentforce - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business - Konnect Insights - Microsoft Power BI - PureSocial ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [IVR Software](https://www.capterra.ae/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.ae/directory/30999/auto-dialer/software) - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) - [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software) ## Alternatives 1. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (890 reviews) 2. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (335 reviews) 4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.capterra.ae/software/136728/Readymode) — 4.6/5 (145 reviews) ## Reviews ### "Good software for a call center in collection recovering service for automotive" — 4.0/5 > **Marc** | *14 July 2026* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Able to have multiple phone tasks at the same time able to to record the call when needed addons option integration in a third software (Salesforces, PEGA...) and Web app platform solution Dashboard with mutlple data in live Campaign calling with specific lists integration of whatsapp chat for specifi campaign > > **Cons**: Some call bugs could happen Missing some features like: post call note during the call The Bluetooth headset connection is not reliable > > I used Genesys for a collection debt recovering service in automotive industry This software is a great compromise foa call center and value of money. The admin profil profile offer a wide range of addons and option, and the user profile can be personalised. lot of main data that can track, changing phone numbers for calling or sending message. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24 April 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Cons**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- ### "GENESYSCLOUDCXDEN" — 4.0/5 > **Denis** | *22 September 2026* | Transportation/Trucking/Railroad | Recommendation rating: 6.0/10 > > **Pros**: Strong omnichannel support (phone, email, chat, SMS, social media). Powerful reporting and analytics tools. > > **Cons**: Higher pricing compared to some competitors. Customer support responsiveness can be inconsistent. Interface can feel complex or dated in some areas. > > Excellent functionality, analytics, and omnichannel capabilities. The main drawbacks are cost and complexity. ----- ### "Not great WHATSOEVER" — 1.0/5 > **YU-HSIANG** | *9 August 2026* | Insurance Software | Recommendation rating: 3.0/10 > > **Pros**: I guess our client service department likes to use it and the company is going to implement it company wide. > > **Cons**: I am a user of the data but there are only limited API and the API returned the data in an inconsistent formats. ----- ### "Powerful Cloud Contact Center with Great Features" — 4.0/5 > **Piyusha** | *4 August 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Genesys Cloud CX offers a comprehensive set of contact center features in one platform. The call management, live chat, email, and omnichannel capabilities work well together, making it easier to manage customer interactions. The interface is intuitive, security features are strong, and the reporting and analytics provide valuable insights for improving customer service. > > **Cons**: The platform has a learning curve because of its wide range of features. Some advanced configuration options can be complex, and occasional system updates or minor bugs may require troubleshooting. Pricing may also be higher than some alternatives for smaller businesses. > > Overall, my experience with Genesys Cloud CX has been positive. It provides reliable call handling, chat, and email management in a single cloud-based platform. The system is stable, secure, and scalable, making it suitable for customer service teams of different sizes. While it takes some time to learn all of its advanced features, the functionality, reliability, and reporting capabilities make it a valuable solution for managing customer interactions. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ae/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data