---
description: Get detailed information about Avaya Experience Platform usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Avaya Experience Platform Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Avaya Experience Platform](/software/212871/aura-call-center-elite)

# Avaya Experience Platform

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> Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints.
> 
> Verdict: Rated **4.7/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Avaya Experience Platform?

Customer Service Supervisor , Contact Center Team Lead

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 11 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.6/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Avaya

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Avaya for custom pricing
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- CRM Software
- Call Center Management
- Call Recording Software
- Call Reporting
- Call Routing
- Call Transfer
- Campaign Management Software
- Customer Experience Management
- Customer History
- Employee Scheduling Software
- For Call Centers
- Interaction Tracking
- Labor Forecasting
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Reporting & Statistics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software)
- [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software)
- [Speech Analytics Software](https://www.capterra.ae/directory/32258/speech-analytics/software)
- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)

## Alternatives

1. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (314 reviews)
4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Calabrio ONE](https://www.capterra.ae/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)

## Reviews

### "Love this Phone System" — 5.0/5

> **Ashley** | *10 July 2024* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: I love that it is easy to update and use. My team is able to onboard new members with minimal training
> 
> **Cons**: Some items can be alittle old school but, in this case it makes the platform easier to use

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### "Avaya Experience Platform Has Reliable Features" — 5.0/5

> **Giacomo** | *17 April 2024* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like the effective features of Avaya Experience Platform.
Avaya Experience Platform is a reliable contact center.
> 
> **Cons**: I do not see any issues when using Avaya Experience Platform.

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### "Every computer needs this" — 5.0/5

> **Chelsea** | *13 July 2022* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Very quick and user friendly on desktop and laptops
> 
> **Cons**: Not alot to say bad about this service at qll

-----

### "Avaya Accomplished Call Software" — 4.0/5

> **Barry** | *24 September 2022* | Financial Services Software | Recommendation rating: 8.0/10
> 
> **Pros**: Very good call management software to help provide overall analytics in understanding the quality and quantity of customer calls being handled by your agents
> 
> **Cons**: The software analytics reports are a little confusing when you plan to include it in agent performance tracking. It would be helpful to integrate graphics.
> 
> A terrific call management system that helps bring insight into your call center environment.

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### "Avaya - my personl expirence" — 3.0/5

> **YAEL** | *30 December 2020* | Banking | Recommendation rating: 7.0/10
> 
> **Pros**: Single use insight on versatile and the PC where same customer is utilized on both the gadgets. 

Same expansion utilized in 2 or 3 devises or telephones to get reachable constantly 

Portable customer helps in portability where inside office we are accessible any place we go. 

Telephone look and Display is wide and acceptable. Likewise the Phone is vigorous to be utilized..
> 
> **Cons**: Need Easy visit highlight on the Avaya Client introduced on the Laptop 

Wish to have Desktop offering accessible to the customer like we have in Skype 

Need document sharing element on the Avaya customer
> 
> It seems like whenever we have some issue it requires some investment to sort out. It truly appears to be extremely deficient with regards to by and large. More often than not the telephone experts appear to do not understand what we are discussing and they need to go research and hit us up.

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## Links

- [View on Capterra](https://www.capterra.ae/software/212871/aura-call-center-elite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/212871/Aura-Call-Center-Elite/> |
| en-AE | <https://www.capterra.ae/software/212871/aura-call-center-elite> |
| en-AU | <https://www.capterra.com.au/software/212871/aura-call-center-elite> |
| en-CA | <https://www.capterra.ca/software/212871/aura-call-center-elite> |
| en-GB | <https://www.capterra.co.uk/software/212871/aura-call-center-elite> |
| en-IE | <https://www.capterra.ie/software/212871/aura-call-center-elite> |
| en-IL | <https://www.capterra.co.il/software/212871/aura-call-center-elite> |
| en-IN | <https://www.capterra.in/software/212871/aura-call-center-elite> |
| en-NZ | <https://www.capterra.co.nz/software/212871/aura-call-center-elite> |
| en-SG | <https://www.capterra.com.sg/software/212871/aura-call-center-elite> |
| en-ZA | <https://www.capterra.co.za/software/212871/aura-call-center-elite> |

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