--- description: Get detailed information about HaloPSA usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HaloPSA Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation (PSA) Software](/directory/16/professional-services-automation/software) > [HaloPSA](/software/20971/halopsa) # HaloPSA Canonical: https://www.capterra.ae/software/20971/halopsa Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/20971/halopsa?page=2) > HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services. > > Verdict: Rated **4.8/5** by 40 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HaloPSA? HaloPSA is used by managed service providers, IT service departments, telecommunications companies, consultancy firms, software companies, and cloud solution providers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 40 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Halo Service Solutions - **Founded**: 1994 ## Commercial Context - **Starting Price**: $119.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: https://halopsa.com/pricing/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Activity Dashboard - Alerts/Escalation - Automated Routing - Backup and Recovery - Billing & Invoicing - CRM Software - Call Center Management - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Dashboard Software - Document Management Software - IT, Server & Network Monitoring Software - Issue Management - Knowledge Base Management - Multi-Channel Communication - Patch Management Software - Performance Metrics - Policy Management Software - Portfolio Management - Prioritization - Project Management Software - Queue Management - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Resource Management Software - Scheduling Software - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Time & Expense Tracking - Workflow Management Software ## Integrations (33 total) - 3CX - Acronis Cyber Protect - Addigy - Adobe Acrobat - Adobe Commerce - AlertOps - Analytify - AnyDesk - Armis - Armis - Arrow - Arrow - Atera - Bright - Bright ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation (PSA) Software](https://www.capterra.ae/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation (PSA) Software](https://www.capterra.ae/directory/16/professional-services-automation/software) - [MSP Software](https://www.capterra.ae/directory/30921/msp/software) - [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software) - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) ## Alternatives 1. [Cove Data Protection](https://www.capterra.ae/software/163343/backup-and-recovery) — 4.6/5 (375 reviews) 2. [N-central](https://www.capterra.ae/software/13803/n-central) — 4.2/5 (253 reviews) 3. [N-sight RMM](https://www.capterra.ae/software/163344/n-sight) — 4.3/5 (201 reviews) 4. [Syncro](https://www.capterra.ae/software/207618/syncro) — 4.6/5 (149 reviews) 5. [IT Glue](https://www.capterra.ae/software/170401/itglue) — 4.6/5 (342 reviews) ## Reviews ### "Not a Project Management System / Great Ticketing and Billing" — 3.0/5 > **Matt** | *30 July 2026* | Accounting Software | Recommendation rating: 7.0/10 > > **Pros**: The ticketing system is pretty good. It is a little hard to determine what people can see and not see (if agent security is a concern) and billing flexibility, the billing rules really allow you to get very granular to create almost any contract. > > **Cons**: Their project management module is virtually useless, they aren't real projects and tasks, they are actually just a collection of service tickets. This has made thing very complicated for use, and in some cases, we have had to use alternative procedures. > > The implementation team was great, the software on the ticketing side is good, fairly easy to use... we have a lot of multi-entity clients, and they aren't great in Halo, but there are workarounds for it. Their team is good at helping you find workarounds for the shortcomings of the software, but to me that is just putting a band-aid on a wound. ----- ### "Halo - The golden standard for PSA" — 5.0/5 > **Tyler** | *16 March 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Halo is easily the best PSA we've used. It is highly customizable, easy to use, has great customer support and we can outline our processes directly inside the tool. This is used for our primary ticket management system and it does exactly what we need. > > **Cons**: The set up can certainly take some time, especially if you have a lot of custom workflows. But this can be said about many PSA's. > > I can't praise HaloPSA enough\! We switched over a few years ago and I am extremely happy that we did. This has been one of the best decisions we made to make the move and it has helped our team manage our day to day operations with ease. ----- ### "Powerful PSA with strong flexiblity, but a learning curve" — 4.0/5 > **Nils** | *1 May 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Highly flexible and customizable. It can handle just about anything once configured, and works well as a central system for tickets, billing, and operations. > > **Cons**: Documentation doesn’t always keep up with the platform, and there’s a learning curve — even simple tasks can require a deeper understanding of how things are structured. > > Overall very positive. It’s a powerful PSA that can scale with the business, though it does take time to fully dial in. We’re still working on bringing projects fully into Halo, but the platform has the capability to support it. ----- ### "An Absolute Powerhouse" — 5.0/5 > **Christopher** | *15 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Has absolutely everything you could ever want out of a PSA platform, from user management, asset management, ticketing, automation, you name it. > > **Cons**: At first it was a lot to learn (a million different options, settings, infinitely customizable) but once you put the time in to figure it out you'll be happy to have the option to do anything you can imagine. > > We were moving away from Zendesk for cost reasons and decided to give HaloPSA a try. We were not disappointed in the least. Absolute powerhouse of a software that does things we could never dream of doing in past software filling the same roles. ----- ### "Great product, very customizable, but sometimes complex" — 5.0/5 > **Nick** | *5 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Halo's customizability is unlike any other software I have used. It allows us to build it to function how we need. > > **Cons**: Halo's greatest strength, its customizability, also plays into its greatest weakness. Its incredibly complex with many different settings that can have large impacts when changed. Sometimes this can be confusing, but I am not sure how else you would provide the incredible customizability otherwise. > > Our overall experience has been positive. Halo is a great product and a great team. It has not been problem free, but it has definitely been positive. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/20971/halopsa?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/20971/halopsa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data