Compulink Healthcare Solutions

Powerful Software for Mental Health Providers

Comments: Compulink Healthcare Solutions has been a tremendous asset to our business operations. Streamlined functionality includes verification of benefits, treatment planning, integrated billing and remittance posting, multiple locations, group scheduling option, client web registration, a clinician training portal, and so much more - too much to list. One look at the demo and you'll see the power in this software. I highly recommend Compulink Healthcare Solutions to anyone who needs a powerful and intuitive software option that is reasonably priced, always improving, and backed up by world-class support.

Pros:

We started with Compulink Healthcare Solutions from the time we opened for business in January 2016 (no integration from another software), and spent a tremendous amount of time researching available options beforehand. None of the other software programs offered the features and power well suited for small and large companies. We wanted software that would be efficient and extensive, but also grow with the business. From 1 provider to many, the software has delivered in every area. Customer support is always wonderful and timely, and there are always ongoing improvements that make our job easier. Billing is a snap, reporting is thorough, and everyone at Compulink is open to hearing user feedback.

Cons:

There is a bit of a learning curve, but there would be with any new software. Difficulties with updates sometimes come up, but they have been short-lived and customer service has been amazing.

Easy transition, Great training and customer service, Customizable Software to meet all our needs

Comments: After 12 years with our last software, we were unaware at how outdated our EHR system had become. Compulink converted a great deal of our data to allow us to access it without having to constantly return to our old system. Overall, the experience was better than we expected as change is always hard. The people at Compulink worked hard to make it as easy as possible for us.

Pros:

Compulink has been a great addition to our practice. The transition team was exceptional and the training incredible as they helped make the process as smooth as possible and continue to help us learn how to better utilize the software. There is so much flexibility with the software in the set-up to make the program work best for our office--picking the right EHR exam format for different types of office visits, the scheduling capabilities. In addition to one-on-one training, the training videos and the help section on the software make it easy to solve any issues that occur.

Cons:

As with any transition, there are glitches but we fully expected these to happen and Compulink helped us fix these issues as quick as possible.

1 year in... honest review of Compulink

Comments: The biggest problem that compulink has is that lots of their software doesnt work. I mean, it does--- but it doesnt for a psych practice. The best example of this is that the insurance verification doesnt verify mental health codes--- in software titled PsychAdvantage. Its very clearly ophthalmic software that they barely put any effort into making work for psych. Their support is hit or miss- some of them are great- and some- like their business office manager- have ethics problems and border on straight up theivery. Their quickbooks integration flat out does not work-- their own people took 6 months and could not get it to work (their own software) and then did not want to refund us. Who does that?
Many of their employees are unaware of the functions their software reportedly has-- and with good reason- the software doesnt really do that. Technically, it could (telemedicine is this way) but no one would ever use it. The other employees tend to be condescending, and mix in "hmm, I've never heard of the product doing that". They have zero accountability for their software not working, often act condescending, and always want you to "run diagnostics". When they dont want to handle their software not working, they refuse to talk to you. I've come to call this "classic compulink". Also, their ledger straight up cannot handle multiple locations. The software is pretty terrible at handling ERAs, if you're being paid electronically.

Pros:

notes are easy to write. Most my documentation takes about 3 minutes per patient to write up. When features work, they sometimes work well (albeit often glitchy, often broken) Finished product (therapy note as a pdf) looks fantastic. Since we now get paid electronically, we get paid faster.

Cons:

-glitchy. Often produces ridiculous errors. Not at all intuitive. To learn how to use the software, you essentially have to get used to all their glitches, so you eventually learn how to avoid them. Dont waste time asking them to fix them, either. - "Running Diagnostics" is an impractical pain, and a fool's endeavor, as it is yet to actually do anything. I would be pleased if I never ever heard that again from someone at Compulink, ever again. I'll not hold my breath waiting for it to work. I would ballpark that we're currently at 0/50 in this endeavor. - Insurance verification in a program called Psych Advantage (which we could pretty easily argue should aptly be called Psych Dis-advantage), which actually does not verify the mental health benefits of the insurance is purely ridiculous. There's no way around that other than admitting that you made this program for medical practices and never bothered to actually tailor it to mental health, and that's clear. -The lack of knowledge and agreement about your own software that you own employees have is disconcerting. I called more than a handful of times about integrating quickbooks ( great example, because their own website says the product does this), yet many of the employees took this as brand new information or denying it outright. A similar thing occurred when their own employees were unaware there was a telehealth built in option.

Customized Design for Our Unique Practice

Comments: It has been a wonderful 1st year and we are doing extremely well

Pros:

The ability to customize for a mobile optometry company - The staff was able to think outside the normal practice setting and adjust the software to fit our mobile needs.

Cons:

Insurance Set Up was difficult and our implementation person was not as responsive as I would have liked. Several glitches made things frustrating

Flexible, Effective EMR!

Pros:

Our favorite part about using Compulink is the outstanding level of support from every level of the company. For every question you may have, there are Help resources, and for everything that isn't covered in the thorough documentation, knowledgeable and patient staff are a phone call away to address your issues.

Cons:

The only issues coming to mind were around the trouble our practice had with hosting the Compulink server ourselves- since moving to their Cloud Hosted, AWS solution, we have had so few problems(that were addressed in such a timely fashion) that it is hardly worth mentioning!

A Compulink user since 2013

Comments: Financial reports have good flexibility. We have one location but 3 businesses under one roof. We like to track many revenue streams and we are able to do this very well.

Pros:

The support team is amazing!!!!!!!!! Physician schedules can be as intricate as you need. Images easily stored in the medical record. Financial reports have good flexibility.

Cons:

The web registration is very unfriendly for patients and the practice alike. We are unable to access the information other than importing. Maintaining the tables is cumbersome, not friendly, would like to hide unnecessary stuff or remove. Would like to remove or hide schedule templates we no longer use, cannot because is tied to previous schedules. Would like to return to having schedules that are applied be able to replace what is there, very time consuming to have to delete one by one. Changes made to schedules do not show up unless you close the cloud and re-log in. sorting items in tables is difficult and must be exported , sorted in excel and then re-imported. Would like a patient portal with useful functionality, access to prescriptions, etc.

Long Time Compulink User

Comments: Overall, we have been pleased with Compulink and the number of things it can do for our office from accounting to EHR to inventory. We have used it for over 10 years now and have been able to grow an adapt to changing times with it.

Pros:

Compulink is a customizable solution which makes it fit your practice like you need it to. We have some specialty clinics we do with low vision so we were able to develop our own layouts for our low vision exams.

Cons:

When you compare Compulink to other software solutions it is more expensive both in initial investment and then also in maintenance fees.

Takes Some Getting Used To

Comments: So far, Compulink is streamlining our workflow and making it easier to see more patients. However, we do have some issues with people not filling out their Web Registration, which delays our workflow. Also, we have felt more confident with patient information being saved in the more reliable cloud versus hard drives and OneDrive.

Pros:

I like the customer service. The appointment scheduling is very easy to use and efficient for us. The EHR is pretty easy to use, once we figured out why a couple of the issues were not working. The equipment implementation was a bumpy road, but after fixing a few things, it's working great now. Web Registration is working very well, too.

Cons:

I do not think this product is as easy and user-friendly as it could be. I do not feel 100% confident being without my trainer and using all that the program has to offer in the most efficient way possible. The software is also not as appealing to the eye. Additionally, it is inconvenient that for the text messaging Practice Watch, we can only have so many characters before it gets cut off and leaves our patients asking more questions.

Customization is king

Comments: Overall I am fairly happy with the product. I have not loved any EHR for optometry, but Compulink is the one I have hated the least. I chose Compulink based on them being relatively well established, their customization ability, and the customer service is decent. I do wish some of the core coding could be customized.

Pros:

Customization ability. Decent optical inventory/product ordering functionality. Responsive customer service. Ledger and billing is generally user friendly. EHR is fairly intuitive with tolerable amount of button clicking.

Cons:

Patient scheduling functionality could significantly improve. Certain core coding is not able to be customized. Eyefinity interface was boasted during marketing but very disappointing in terms of actual usability.

Great Software for Optometry!

Comments: Overall Compulink does the job for my line of business and I’m satisfied with the software.

Pros:

Easy to use for billing, EHR and scheduling. I’ve used other EHR systems and softwares and Compulink is simple to use with many features. It’s can be customized to an extent for the cloud option.

Cons:

The software goes through update so far once a year. Usually the updates in improvements are not as noticeable to me as the glitches that result from the updates. A little annoying.

Feature rich Optometry practice software

Comments: Mostly great. When I have software issues, they respond quickly and effectively. I have been with Compulink for 10+years. Often, the issues I have with the software are caused by my network issues, not the fault of Compulink.

Pros:

It is constantly trying to improve. The tech support is very helpful.

Cons:

There are still repeatable inputs that I have to use on every patient that will not auto populate.

Compulink Review

Comments: Overall, experience is good.

Pros:

The ease of navigation and training of the system.

Cons:

We would like to build reports on the fly.

Long time user of Compulink Eyecare Advantage.

Comments: This is where Compulink shines. The whole team does an excellent job of responding to our problems, inquiries and complete disasters in a timely fashion. With three different office locations and 40 workstations all running from our server, keeping up and running is critical as we are completely paperless. Recently we migrated to a new server and opened another location and had to convert 26,000 medical records from another venders software and I am happy to say that Compulink made it all happen as easy and smoothly as I could hope for. If there is any one reason to choose a software vender it has to be their support department.

Pros:

I love that the software developers are frequently upgrading and adding features to their software. Most of the software does not require a lot of training to use; I have to train my new Externs every 3 months to use the software and it only takes 2-3 days to get the hang of it. The "tab" system of organizing the chart seems to be the most elegant way of handling the large amount of data we enter for each patient. Editing and adding specific patient info is nicely done with the new hovering and selecting a desired function. Data integration with our instruments works flawlessly and speeds up our exam times.

Cons:

There will always be some issues, but nothing major. I don't like the color scheme the developers decided to use, or I should say lack of color. I find data easier to find if in color coded boxes or better yet; let me choose to highlight something in color. It would be better if I could edit the data in the pop-up defaults and be able to re-order them as I see fit in an easier way; I never remember to leave the software to edit tables for use later. Looking up ICD-10 codes should be easier too, I frequently use a web search to find a code.

We call them Compu-stink

Comments: I wish I could go back in time. I was so naive.

Pros:

I like their instant messaging system. And their ICD9 conversion to ICD10 was done very well.

Cons:

Customer service is EXTREMELY expensive. And they will sometimes NEVER call you back. I'm still waiting for Sangit to call me from a problem I've had since 2015! We have been using them since 2012, everything was set up wrong and we have had constant problems since. We have regretted going with them but are now stuck with them because we've sunk so much money into it. We even had to hire an IT person who is on call for when something goes wrong. Their support is full of people who don't even know how the software works and will tie up your computer trying to figure things out for hours. We dread running their updates because, while they fix some bugs, they implement a whole slew of new ones. We seriously feel like beta testers. They should be paying us because we are the ones figuring out the problems for them. If you complain too much, they will blacklist you and no one will return your calls. And there's no one you can submit formal complaints to. It just falls on dead ears. This is not the way a good company should be run. Their salespersons will tell you anything you want to get you to sign with them. A lot of the initial things we made a point to ask about when meeting with them were nothing like they promised. And when you bring it up to them, they make excuses and say that it's ridiculous for us to expect it to run like that.

Consistently Great Experience with Compulink

Comments: Total practice management with reliability and ease of use

Pros:

The functionality, flexibility, and extensive nature of the software is impressive to say the least. It is an affordable option that makes practice management and billing simple. There is a bit of a learning curve, but every person from sales to customer service has gone out of their way to help in all areas needed and to consistently respond to support requests. Training new people on the software has gone well. It is a powerful program that Compulink is consistently working to improve, listening to user feedback. I am relieved we went with Compulink, as we recently had Tsome rather extensive growth. the program has handled our growth without a hiccup and allowed things to continue running smooth. Perfect? No. Worth it? Definitely. Overall, they are highly recommended. There is not one area where Compulink promised and did not deliver. Their staff is professional, the tech support is knowledgeable, and everyone works hard to ensure our success. So thankful for Compulink!

Cons:

Learning curve is moderate to heavy depending on experience, but comparable to the powerful nature of the software. Having some minor issues with insurance information no importing from the web registration.

Very Happy with Compulink

Comments: Overall I would give Compulink an A grade. We have had no issues with getting support on time and I hear from other doctors with different software that this has been a problem. Their updates are seamless, the software is intuitive and easy to learn. We have externs that rotate through our clinic every 3 months and they comment on how easy the software is easy and how they wish their schools used Compulink.

Pros:

The ability to customize tabs, their web registration (patients complete online a form -before they come to office- with all their medical history, family history, medications they are taking along with allergies and medical insurance); once the patient arrives at the office, with just 3 clicks of the mouse, all this information is downloaded into their record (no paperwork to fill out at the office). The ability to interface all of our images from topography to ERG into the cloud EHR with ease. Also, once a diagnosis is made, an order set populates so that it is easy to add diagnostic test to complete the patient record.

Cons:

As with any cloud based system, when the internet is down, so are we. The patients ledger could be organized better.

Complete Solution with User Suggested Changes

Comments: I want to work without as much stress as possible. The ability to communicate with instruments and the quick way of populating fields on subsequent visits when nothing has changed is great. The fact that it prompts you for missing info is helpful.

Pros:

There is little it doesn't do. From patient registration, insurances, optical and communications, it's all there. There is so much there, that it can get confusing and unless you use it consistently you may spend time to relearn.

Cons:

I believe the way the referral and general communications are done could be improved. The faxing system could be better with a verification of success. There are too many templets and yet just simple letters are difficult. I'm only involved in exams and not optical or billing. I wish there was a really stripped down version that would be less expensive.

Compulink review

Comments: I have been with Compulink since 2004. For the most part I have been very satisfied with the software, the support and the ongoing training.

Pros:

The software may be customized in many ways. This makes it highly adaptable to many modes of practice. Each administrator can make the software fit his or her needs.

Cons:

No software is perfect and there is always room for improvement. Software development is a much more complex task that most people realize and updates take a while to beta test and implement

Customizable, all-inclusive software

Comments: Compulink is an all-inclusive software that allows us to run all aspects of our business; paperless charts, inventory, financial reports, etc. That being said, the more complex that a system is, the more "glitches" that occur. I understand and accept this. We've been using Compulink since 2012. It would be nice to have a "overview" of what we could be utilizing, doing better (or incorrectly), etc.

Pros:

The ability to customize it to suit the needs of our multi-practice/multi-doctor organization.

Cons:

The continuous glitches that happen after an update. Makes me reluctant to do the update when it is launched. I also wish that the lens definition table was either updated more frequently or gave us the ability to edit Compulink owned lenses when they are incorrect.

One Of The Best For Eyecare

Comments: We have been using Compulink since 2011. We first rolled it out to our 36 clinics; we later migrated our ASC from another leading EHR platform to Compulink and haven't looked back. This software has the ability to replace all others. PM, EHR, optical, billing, etc. there isn't a need to have several different programs throughout the practice. The support is fantastic and there is absolutely service after the sale. They are constantly improving the product and have some exciting things on the horizon.

Pros:

Compulink's EHR software provides everything we need to run our practice. From optical retail all the way up to our ASC, Compulink has the ability to be your one stop shop.

Cons:

Originally, our installation of Compulink was self-hosted and updates were a little rocky but two years ago we migrated our installation to the "Compulink Cloud" which is hosted in AWS. Hands down one of the best decisions we've made.

a one trick pony

Comments: I've had this system for almost a year, but had it in another office 15 yrs ago. It was terrible then and it hasn't gotten any better. Support can take days to call you back. The ridiculous thing about this software is that it's extremely complex, yet you can still only do one thing at a time. So if you're trying to make an appointment and someone needs to get something dispensed, you have to close out of the scheduler and dispense, then come back to the scheduler. Or vice versa, you can be dispensing, need to make an appointment, but can't do it, because you're in the scheduler. We're typically working with multiple patients with limited staff, and this software is NOT up to handling multi tasking. Data entry is all over the place, as some places have pull down menus, while others have type in entry boxes. There's like 30 different premade exam setups that come with it, but you really only need 4 or 5, yet you can't get rid of all the others from that drop down screen, so you're always having to search for what you want. It can't properly add, so when you're checking somebody out, you have to manually add up what the patient owes, because the system will overcharge them by some odd and varying amount. Don't waste your time with this software.

Pros:

None

Cons:

It's not able to multitask in any way shape or form. It's stupidly complicated for everything you try to do. Even basic stuff is not user friendly.

Have been using quite awhile

Pros:

The usage of this software is quite straight-forward and all in "one unit". Before we got our first EHR in 2009, I investigated several and wanted something that was integrated into one, instead of several separate modules. I actually know of several practices that are now CHANGING their EHR that started with some that I dismissed at the beginning. Everyone from Compulink is friendly and helpful and they also are at ease with the notion that I like to do a lot of the things myself. We have actually changed a lot of the layouts, etc to suit our practice needs and I like that you can do that with this product. If you can't do it yourself, they can do it for you.

Cons:

There are occasional crashes when a new update goes through but I can get them on the phone right away. (If you tell them you are down totally, they will immediately call you back.) I really don't think the crashing part is a big problem as I have NEVER seen a program that didn't crash at all. I do wish they had different levels of tech support, that is at different $ amounts. I do not feel that we need as much tech support as some offices and I think that should mean that we pay a smaller monthly fee.

Review of Compulink's Eyecare Advantage

Comments: I have recommended Compulink's Eyecare Advantage for years. In the late 90's, when we decided to go to a Window's based program for our practice, I thoroughly investigated all the software programs for optometry. At that time there were five being marketed. Compulink's Eyecare Advantage was heads above the rest in the ease of use, included features, available options, and value for the money. All the other software programs seemed to be offering much less for the money. I have never regretted this purchase and have found great and quick support from the staff at Compulink whenever we have a question or needed some help. This software is easy for new staff members to master quickly because it is so user friendly, and Compulink's staff is ready to help any level user with any question. Compulink offers online classes, live and recorded, and all aspects of the software. Advantage Eyecare also has a help manual that can be accessed from whatever screen the worker is on, and by clicking on the help manual, the user is taken to the section of the help manual pertaining to that screen's function. It could not be easier to "check on something."
Compulink's Eyecare Advantage also makes it very easy for the doc to use electronic medical records and achieve Meaningful Use. Everything you need is built in, and the software even "reminds" you if you have forgotten something for Meaningful Use, or if a diagnosis is not supported for the procedure.

Pros:

Ease of sending and posting electronic claims. Most electronic remittances can post automatically, saving staff time. Ease of checking electronically on unpaid claims. User friendliness of software. Integration with Frames Data. Built in help to achieve Meaningful Use.

Overall Very Strong Product

Comments: We can better track sales and production and save time with patient online registration to maximize the patient history. The data in and out of Compulink to our refracting system ELIMINATES transcription errors for spectacle prescriptions.

Pros:

The EMR is easy to use and integrates well with our pre-testing equipment and automated refracting data. Even the standard, non-customized EMR templates work very will with creating "data norms" to make charting very efficient. I am very pleased with the very detailed online patient registration and health history. It saves a TON of time and allows us to show a very detailed patient history if a record were ever audited by insurance.

Cons:

The minutiae of adding spectacle lens products is complicated.

Nightmare

Comments: It's a nightmare! Do not buy this system!

Pros:

The system layout is relatively intuitive to use and has options for customization but the customization is difficult to do and it is not used friendly AT ALL.

Cons:

The customer service is useless and billing is a nightmare. The company is run incredibly poorly. They constantly are updating the program and with each update, one thing may be fixed but there are a million new errors that you have to wait for the next update to fix... its a constant cycle of drop downs and other basic features not functioning then being fixed then something else not functioning. Every time I call to get help from the "customer support" the staff is rude and unhelpful and not at all apologetic about their program being a mess.