--- description: Get detailed information about FreeScout usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: FreeScout Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [FreeScout](/software/208727/freescout) # FreeScout Canonical: https://www.capterra.ae/software/208727/freescout Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/208727/freescout?page=2) > Super user-friendly and lightweight free open-source help desk and shared mailbox (PHP7+MySQL). > > Verdict: Rated **4.2/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses FreeScout? FreeScout is the perfect help desk and shared mailbox for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 13 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 3.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: FreeScout - **Founded**: 2018 ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Target Audience**: 2–10, 11–50 - **Deployment & Platforms**: Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: German, Spanish - **Available Countries**: Czechia, Germany ## Features - Alerts/Escalation - Automated Routing - Customizable Branding - Knowledge Management Software - Multi-Channel Communication - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management ## Support Options - Email/Help Desk ## Category - [Knowledge Base Software](https://www.capterra.ae/directory/32454/knowledge-base/software) ## Related Categories - [Knowledge Base Software](https://www.capterra.ae/directory/32454/knowledge-base/software) - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Freescout is an absolute gem for my use case" — 5.0/5 > **Yann** | *29 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The minimalist and clean interface is actually what brought me to test it, I can't stand those over complicated products with no ergonomic or pleasant user experience. > > **Cons**: It's hard to answer really, Freescout is an exceptional fit for what I was after. I don't even find a reason to critic the cost per modules as most are dirt cheap and one time payment. > > I value easy of use a lot, as this is something that I'll be using in potentially stressful situation I don't need a ticketing system to get in the way. Freescout is efficient, straight to the point, and let me manage incoming support requests without any burden. ----- ### "Most promising Helpdesk and Ticket management solution platform for businesses \!" — 5.0/5 > **Shrinkhala** | *3 February 2023* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: It is a lightweight software with great integration capacity and compatibility with any window server. It never lags or slow down. It is an open source ticket management solution platform with great features for wide utility. The email management is done seamlessly and in quick mode. The privacy setting and management is just great and helps in ensuring end to end tight security and compliance. The platform also provides complete analytics and helps in bringing in full tracking real time for managing the tickets and queries in time bound manner > > **Cons**: No problem faced till now. One of the best available ticket management and email management solution for businesses. It is slightly high on part of subscription costing which can be reduced further to have better traction of new clients. Also, the version of the platform should be upgraded with more embedded features to stay relevant in the market. > > Well, it's great till date. The best platform for managing the query tickets in most structured and seamless manner with timely tracking and resolution for ultimate customer satisfaction. It helped in managing the escalation matrix between the different verticals in most structured way possible. Also, it is a light platform and does not pose any issue while deployment and functioning. It never hangs and run so smooth that it has attracted many. The notifications, commands, conversational tracking and record management is done in seamless way on this unified platform. ----- ### "Good if you're technical and don't mind some limitations\!" — 3.0/5 > **Lukasz** | *14 January 2023* | Health, Wellness & Fitness | Recommendation rating: 4.0/10 > > **Pros**: It was free and allowed me to play with it to achieve the goal I was after - ticketing management system. > > **Cons**: Had to pay extra for necessary features, had no support behind it and was tricky to set up and then move to another server, which was a must for me. > > Reasonably good, but eventually decided to pay for another solution to make sure I can rely on it. ----- ### "Free Scout is the best shared inbox for small businesses, IF you can handle self hosted apps." — 4.0/5 > **Sam** | *31 May 2022* | Logistics & Supply Chain | Recommendation rating: 6.0/10 > > **Pros**: As a long-time Help Scout user, I've seen them increase their price multiple times, but the capabilities have maintained relatively the same. Help Scout offers the same functionality at a fraction of the cost. If you are looking for a shared inbox, Free Scout and Help Scout are your only viable options, in my opinion. 100% Free Scout is the most practical choice if you can handle your deployment and system management. This app has made it incredibly easy for me to manage my departments because it allows all email communication to run through a single platform. The added modules are well worth the price if you decide you need their features and are relatively easy to deploy. The community around the app is also active enough on their Github page, so if you are struggling, it won't feel like you are the only one using the app. For what it costs and can do, I will forever recommend Free Scout for those capable of deploying it. > > **Cons**: I mentioned in my Pros of this review that it is excellent for those capable of deploying it. Unfortunately, I would not call myself one of those people. I found a company in India that offered Free Scout hosting and support and paid a minimal fee for them to manage it for me. They ended up closing their doors, and it left me in a position where I needed to migrate the database from their server to mine. Once I regained control, I needed to find a developer who would provide ongoing support and oversight so I didn't screw anything up. This proved to be a challenge because the monthly rate most qualified (offshore) developers wanted was more expensive than just paying for Help Scout. Fortunately, I solved my problem, but this is the biggest con for those who don't have access to developers for continuous support. While I love using Free Scout, and I don't believe I will leave them, my stress lives in the fact that I need to rely on someone else (not a company with a strong enough reputation, like Help Scout) to keep my most important mode of communication up to and running. > > When Free Scout is working, no complaints. When it is not, be prepared to spend your time fixing it, because the developers don't have your back the same way hosted services do. No shame on the developers, but their support is minimal. ----- ### "Best ticketing system on the market" — 5.0/5 > **Frederic** | *2 October 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: First, I love that Freescout is open source, paid modules are optional and you can pick and choose what you want to implement. Also, modules are one time fee and lifetime updates \& support. FS is super easy to use for clients and support team. Clients are only using email which is perfect, no need to log into another portal and remember username and password. The support is amazing and fast. The application is fast, responsive and clean. No extra features that are not needed and bloat the app. > > **Cons**: Freescout is in constant progress and some features are missing like a knowledge base or API but they are listening and those are in the roadmap. > > We are using Freescout for almost 2 years now and we will not change it soon... We tried other solutions but this one is the best for one reason: you are in charge of your data and application. If they disappear tomorrow, you can still use it and update it, it is an open source project. Except from the cost of the server, there is no monthly fee. Highly recommended\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/208727/freescout?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/208727/freescout) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data