NeeyamoWorks ServiceDesk

by NeeyamoWorks

Who Uses NeeyamoWorks ServiceDesk?

NeeyamoWorks is an industry-agnostic company that specializes in providing global products with localized configurations. We are specially designed to cater regions like EMEA, Asia-pacific and LATAM.

What Is NeeyamoWorks ServiceDesk?

NeeyamoWorks ServiceDesk helps to transform low-level, "log and flog" functions of ticket handling into a business productivity system that provides value. The highly intuitive and user-friendly interface is built to enrich user experience by the use of smart bots that help bring knowledge and query administration to a single platform. Furthermore, NeeyamoWorks ServiceDesk provides adequate flexibility to support different geographic needs and business cultures.

NeeyamoWorks ServiceDesk Details

NeeyamoWorks

http://www.neeyamo.works

Founded 2019

NeeyamoWorks ServiceDesk Pricing, Cost & Reviews - Capterra UAE 2020

NeeyamoWorks ServiceDesk does not have a free version but does offer a free trial.

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Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

NeeyamoWorks ServiceDesk Features

Complaint Management Software
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Agent Interface
Auto Dialer
Automated Routing
Chatbot
Collaboration Tools
Computer Telephony Integration
Interactive Voice Response (IVR)
Quality Management
Queue Management
Reporting/Analytics
Workforce Management
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking