---
description: Get detailed information about SAP Service Cloud usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAP Service Cloud Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SAP Service Cloud](/software/205276/sap-service-cloud)

# SAP Service Cloud

Canonical: https://www.capterra.ae/software/205276/sap-service-cloud

> Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SAP
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: SAP Service Cloud pricing plans are available on annual subscriptions based on the number of users.
Contact SAP for detailed pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, Germany, United States

## Features

- Activity Dashboard
- Call Routing
- Chat/Messaging
- Contact Management Software
- Customer Support Software
- Data Import/Export
- Document Storage
- Interaction Tracking
- Knowledge Base Management
- Lead Management Software
- Real-time Consumer-facing Chat
- Self Service Portal

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.ae/directory/32315/customer-support/software)
- [Knowledge Base Software](https://www.capterra.ae/directory/32454/knowledge-base/software)
- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Alternatives

1. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [Salesforce Service Cloud](https://www.capterra.ae/software/136189/salesforce) — 4.5/5 (820 reviews)
3. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [TeamSupport](https://www.capterra.ae/software/87908/teamsupport) — 4.5/5 (848 reviews)

## Reviews

### "increasing the efficiency of customer service" — 5.0/5

> **Daniel** | *23 May 2023* | Insurance Software | Recommendation rating: 9.0/10
> 
> **Pros**: Thinking about the attention that is given to each of the clients via virtual, it was decided to hire SAP Service Cloud to provide a better experience and a faster, more efficient, personalized response mode, being pleasant for the clients and that their concerns or requirements be solved faster
> 
> **Cons**: fortunately I have managed to have a pleasant experience without something along the way that I dislike or affect its operation
> 
> All the response processes are faster to solve and easier to follow up to finalize, the tickets are ordered by categories and it helps to make it faster to solve

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### "comprehensive solution for customer service and support" — 4.0/5

> **Verified Reviewer** | *13 May 2023* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Offers a customizable interface and workflows to meet specific business needs.
> 
> **Cons**: Can be complex and require specialized knowledge and training to implement and use effectively.

## Links

- [View on Capterra](https://www.capterra.ae/software/205276/sap-service-cloud)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/227370/SAP-Service-Cloud/> |
| en-AE | <https://www.capterra.ae/software/205276/sap-service-cloud> |
| en-AU | <https://www.capterra.com.au/software/205276/sap-service-cloud> |
| en-CA | <https://www.capterra.ca/software/205276/sap-service-cloud> |
| en-GB | <https://www.capterra.co.uk/software/205276/sap-service-cloud> |
| en-IE | <https://www.capterra.ie/software/205276/sap-service-cloud> |
| en-IL | <https://www.capterra.co.il/software/205276/sap-service-cloud> |
| en-IN | <https://www.capterra.in/software/205276/sap-service-cloud> |
| en-NZ | <https://www.capterra.co.nz/software/205276/sap-service-cloud> |
| en-SG | <https://www.capterra.com.sg/software/205276/sap-service-cloud> |
| en-ZA | <https://www.capterra.co.za/software/205276/sap-service-cloud> |
| fr | <https://www.capterra.fr/software/205276/sap-service-cloud> |
| fr-BE | <https://fr.capterra.be/software/205276/sap-service-cloud> |
| fr-CA | <https://fr.capterra.ca/software/205276/sap-service-cloud> |
| fr-LU | <https://www.capterra.lu/software/205276/sap-service-cloud> |

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