--- description: Get detailed information about Volie usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Volie Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Volie](/software/204826/volie) # Volie Canonical: https://www.capterra.ae/software/204826/volie Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/204826/volie?page=2) > Automotive call center software made for dealerships. Evolve your BDC with modern call center software so your agents can work smarter. > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Volie? Automotive call center software made for dealerships. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Volie - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Agent Interface - Alerts/Escalation - Auto-Dialer - Automated Routing - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Computer Telephony Integration - Contact Management Software - IVR - Quality Management Software - Queue Management - Reporting & Statistics - Reporting/Analytics - Task Automation - Workforce Management Software ## Support Options - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) - [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (881 reviews) 3. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (325 reviews) 5. [Nextiva](https://www.capterra.ae/software/175788/nextiva) — 4.6/5 (919 reviews) ## Reviews ### "Volie Gets My Vote" — 5.0/5 > **Tiana** | *20 May 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Volie has improved efficiency and ease of our BDC operations. The platform is highly customizable, has a variety of reports, displays various metrics, and makes building outbound call campaigns simple. Agent performance is highly visible, making it a breeze to identify strengths and growth opportunities. Volie also offers a management certification course that gives important insights into how to use the system effectively and improve team management skills. > > **Cons**: There are occasional formatting or functional options our team would like that are not available, but those options are typically preference-based or have an acceptable workaround. Volie frequently updates its functionality based on client feedback, so that has been very reassuring. > > Overall, I think Volie is a fantastic platform that has shaped our BDC management and workflow for the better. ----- ### "A worthy investment" — 5.0/5 > **Mike** | *2 June 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It keeps my team busy, focused and we are crushing our BDC call goals. Every month is a new record for a new metric. > > **Cons**: Nothing really. It is very customizable so can take some time to learn all the ins and outs of the software, but once you do it is great\! > > Well worth the investment. We have seen increases in appointment totals, hitting numbers never seen before. Call totals are through the roof now that we have focused and targeted outbound. ----- ### "Director of Strategic Communications" — 5.0/5 > **Joua** | *2 June 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Volie has become a critical part of our Service BDC operation and is one of the most user-friendly platforms we use. The reporting, call tracking, outbound campaign management, and productivity monitoring tools provide excellent visibility into our team's performance. The platform is flexible, reliable, and allows us to build processes around our business needs rather than forcing us into a rigid workflow. Their support team has also been responsive and collaborative whenever we've needed assistance. > > **Cons**: Like any platform, there is always room for improvement. ROI reporting tied directly to DMS activity is still evolving and can require manual analysis to fully understand campaign effectiveness. Some reports require exporting and reformatting data to get the level of detail we would like. We would also welcome continued enhancements around integrations and advanced reporting capabilities as our operation continues to grow. > > Overall, our experience with Volie has been extremely positive. We utilize the platform across multiple rooftops and it serves as the backbone of our Service BDC operation. The system has helped us improve accountability, productivity, communication, and reporting while giving leadership meaningful insight into performance. Just as importantly, the Volie team has been a true partner, willing to listen to feedback, collaborate on solutions, and adapt alongside our business. We view Volie as a valuable long-term partner and would confidently recommend the platform to other dealership groups looking to improve customer communication and BDC performance. ----- ### "Volie BDC Software" — 5.0/5 > **shane** | *3 September 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: data driven insights , optimized workflows for team, 20 groups for service bdc managers and support teams. > > **Cons**: i wish i had the software years ago . Once onboarded every bdc manager should personally call the President thank him. > > Working with volie has been game - changer for every bdc department i've managed . Every staff member from President to Customer Success Rep has "Hometown Feel ". ----- ### "Two years in with Volie and loving it\!" — 4.0/5 > **Greg** | *10 August 2020* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The people at Volie are wonderful to work with. The software itself is very reliable and its easy to see the Volie team keeps improving Volie's features/ > > **Cons**: Setting up a campaign from start to finish is a lot of work. To be fair though, it is in other platforms we've used as well. > > It's been great. We are able to be both effective and efficient. Agent utilization is higher than it's ever been and we are able to give our clients detailed reporting they have never had before. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/204826/volie?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/204826/volie) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | it | | ----- ## Structured Data