Ten Thousand Coffees (10KC)

Props to Ten Thousand Coffees (10KC)

Pros:

I appreciate 10KC for the ease with which I'm able to connect with mentors/mentees on a monthly basis. The pre-populated connection prompts make it easy for me to make that first connection.

Cons:

There aren't any negatives that prevent me from using 10KC as it suits my needs to connect with other people. If I could change one thing I would want the opportunity to customize my own profile to show more of my personality with the ability to change the colour scheme or addition of other media.

Excellent platform to scale and support development programs!

Pros:

The platform is easy to navigate, data is thorough and readily accessible, and the team is highly collaborative and supportive. Leveraging 10KC has made it possible for us to scale and manage our enterprise-wide mentorship and networking program that would otherwise require a full team to manually develop, implement, support and manage. The content that 10KC provides is also incredibly helpful and can be curated to support our program goals without the heavy lift of developing all development content to guide participants.

Cons:

The technology automates messages and reminders to participants - which I LOVE - but I wish we could customize the messages' "sender" information so that it appears to come from someone within our organization. I think it would help employees make a faster connection when they receive communications and would reinforce our internal branding.

Greta customer service!!

Comments: has had an overall positive impact on our organization

Pros:

Customer service - the team we are working with to implement is very organized and helpful. Various functionality accommodating to our requests

Cons:

administrative to use if dont have integrations too many email notifications

10KC: A must-have software for professional growth and development

Comments: Our expectations for using 10KC have been exceeded well beyond what we originally imagined. Networking and mentorship are two of very few top professional growth and development activities, but they can be very time-consuming and bit of hit-or-miss. 10KC successfully eliminates the barriers to excellent networking and mentorship experience. 10KC also includes several other added benefits - such as office hours, scheduling meetings, etc.

Pros:

10KC exceeded my expectations regarding value for participants; the software eliminated guess work that are commonly associated with professional mentorship and networking.

Cons:

I cannot think of what I like least about 10KC at this time.

The Magic of Ten Thousand Coffees

Pros:

Ten Thousand Coffees seamlessly facilitates connections at a global scale to our colleagues across functions, geographies, levels of seniority, and business segments. Its intuitive interface combined with the power of algorithm/ML smart matching ensures that colleagues across the world connect to people with similar and complementary interests so that they can learn from others, grow their network, and thrive in the workplace. The platform provides real time insights that help us understand member sentiment and make adjustments as we go. On top of that, our partners at Ten Thousand Coffees are top notch. They lean in to support our goals and ensure we are setup for success, offering suggestions for how to use the platform in new and innovative ways. They are equally as focused on improving the experience for our colleagues as we are. They truly care and focus on building positive relationships with their clients built on understanding, trust, and support.

Cons:

Nothing comes to mind. They are top notch.

Meaningful Connections

Comments: 10KC addresses the challenge of creating meaningful and relevant professional relationships by allowing customizable matching criteria, ensuring that employees can connect with peers who align with their specific goals and levels. This platform also enhances overall employee engagement and collaboration.

Pros:

Our company has been using 10KC to facilitate networking connections among employees, and it has been an outstanding tool for fostering collaboration and building meaningful relationships. There are several key features that I particularly appreciate: 1. Regular Matching Based on Interests and Goals: The platform matches employees every six weeks based on shared interests and professional goals. This regular cadence ensures that networking remains a consistent part of our workplace culture. I've found that these connections are not only relevant but also highly enriching, allowing me to engage with colleagues who share similar passions and career aspirations. 2. Customizable Matching Criteria: One of the standout features is the ability to adjust matching criteria. Whether I want to connect with individuals from specific business units or seek out peers at certain organizational levels, the platform provides the flexibility to tailor connections to my current needs. This customization enhances the relevance of each networking session and helps me build a more targeted professional network. 3. User-Friendly Interface: The platform is intuitive and easy to navigate. Setting up my profile, adjusting preferences, and scheduling meetings are all straightforward processes, which makes the experience smooth and enjoyable.

Cons:

I can't think of any particular negative feedback.

Facilitated the connection of colleagues across regions and functions

Comments: 10KC is a great starter platform for organizations to drive connections, be it through coffee matches or mentor-mentee matching.

Pros:

10KC made it easy to facilitate introductions and connections amongst employees. Around 10-15% of our employees signed up for the program. It helped the organization feel more connected and facilitated collaboration across teams/locations.

Cons:

We were not able to deploy this in China due to the data privacy issues.

Employee engagement enhanced

Comments: 10KC has strengthened employee engagement and connections through its intuitive and human centered design. I greatly value our partnership with [sensitive content hidden] - he's part of our team, and always giving us ideas to use the platform to its fullest capability. Gracias, [sensitive content hidden]

Pros:

- Ease of use, intuitive - customizable, pre-filled templates with right language markers - Excellent service - terrific implementation team

Cons:

- Lack of MS Teams integration for events - Invites not auto updating when event date or time is changed.

A Great Product

Comments: I have used Ten Thousand Coffees to stay connected with colleagues, and to connect my students with alumni and other professionals. As a user, I love the introductions as I have now connected with people that I may not have had the opportunity to connect with otherwise. As an administrator I regularly received positive feedback from our students.

Pros:

Regular introductions with like-minded individuals The ability to control how often I received introductions

Cons:

Messaging can be challenging. Usually we take our conversations offline.

Great product to enable early career connectivity in a virtual workforce

Pros:

Love the automated smart matching and overall automation which saves our early career team time and resources in running a summer intern networking program. Also it is a very user-friendly product with smart nudges and reminders.

Cons:

Would like to see direct calendar integration and more features on the hub itself.

Engage colleagues globally with a tech-enabled solution that seamlessly fits into your work culture

Comments: Not only is the 10KC platform excellent, the team at 10KC has been great partners, co-creators, and subject matter experts which has positively shaped how we bring this experience to life at our company. Additionally, their product team has been open to feedback and understanding our company's user experience which is much appreciated and reflected in new product features we have seen over the years. They truly value their customers and the voice of the customer helps shape how they evolve the platform.

Pros:

10KC has proven to be a high-impact, tech-enabled solution that has resulted in thousands of meaningful connections made across our global organization - and the impact as a result of this has been wide-sweeping. From a deeper understanding of our company's growth strategy and specific domains of expertise to building connections across personal identity and areas of passion both inside and outside of work, 10KC has provided a fantastic tool for our team to bring all of this to life. And, this happens all within a colleague's day-to-day workflow and employee experience - so no need to learn a new complex tool or regularly visit a new portal. 10KC meets our employees where they already are... in their Outlook inbox and other productivity tools!

Cons:

Nothing at this point. As a customer, any concerns we have had (both related to ideal future features or support needed) are addressed with urgency and/or we are kept up to date on the status as needed.

10KC Review

Comments: Excellent. The service, the platform, the feedback from the users has been phenomenal.

Pros:

The platform itself is very intuitive, very easy to navigate, user-friendly, can gather all sorts of data quickly, easy to find peers to connect, easy to set up events, works well with MS Teams

Cons:

Wish there was more capabilities for certain things to cater to specific groups using the platform

The connection tool you need to expand your network

Pros:

The ease of setting up Office Hours with quick templates that can be customized for your events, allowing you to reduce the amount of admin you have been doing and focus on the event itself. Your participants get a quick look at what the event is, can register, submit questions if needed and get an automated calendar invite which is key to the event success and more reasons why you are spending less time on these administrative tasks previously done by hand rather than automated with the Ten Thousand Coffees platform.

Cons:

The calendar sync coming soon is highly anticipated!

Great potential

Pros:

The Ten Thousand Coffees program has great potential to create meaningful and impactful networking relationships especially in our virtual world. I am part of a college hub and when used, the students get a lot of great practice networking virtually. The biggest issue is engagement (what isn't though!).

Cons:

I think an app with a chat/search/push notification of monthly matches/office hours would make the software better utilized amongst student users.

Leveraging technology for the best mentoring experience

Comments: It's been a pleasure working with Ten thousand coffees and the platform has allowed me to scale programming and automate functions through 10KC. The user interface is simple yet fully functional, and the matching algorithm was great.

Pros:

Ease of use, functionality, presentation, user experience

Cons:

Integrated meetings, otherwise, the software was fantastic.

Amazing Platform

Comments: This has been a tremendous asset in growing my network within my organization and beyond with my student network. I love the platform and I love learning from people as well sharing my own personal experiences

Pros:

The software is easy to use - very user friendly. Innovative with your profile creation and super creative.

Cons:

I would like to see improvement when matching with someone of they are looking for advice or wanting to give advice based of off their profile selections.

10KC really upped our employee engagement

Comments: Both the reps I have worked with are great and very responsive. I've created a friendship. The product is very is easy to use.

Pros:

Using the Office Hour feature, we are averaging 250-300 people for each session. The sessions are really easy to set-up.

Cons:

The data metrics are a little confusing. They could be more concise.

10K coffees

Comments: We've really enjoyed it! One thing we've really been liking recently is the events that have been hosted by 10k Coffees and are available to all members. Also, the staff are really kind and responsive.

Pros:

This software is a great way for people to connect with each other. I like the office hours option and it's been great during COVID for our constituents to connect with one another with relative ease.

Cons:

One thing we've struggled with is the categories that people can choose a role (that we set - graduate, 1 or second year student, seasoned alumni, etc.) but we can't necessarily filter by what they're looking for. This means that sometimes our communications are limited to where they are in their career, rather than what they're looking for. Because we're a College, we have many people in our community who may come back mid-life for a career change, and it'd be nice to be able to use this data for a bit more than just what role they've used. We've tried to troubleshoot this with our 10k coffees rep, and it seems there's little we can do.

A valuable partnership for sure!

Comments: I think there is immediate value in this partnership, as they do handle a lot of the heavy lifting. We are still under a year in partnering but so far we've only had positive interactions with the support team. [sensitive content hidden] especially has been absolutely incredible to work with!!

Pros:

Their customer service is really top notch, they are there every step of the way to answer your questions and problem solve with you.

Cons:

Implementing a new system to a company is always going to come with growing pains because it's a behavioral change so we have been navigating getting users accustomed to the 10KC platform. However, it is helpful they are able to integrate the communication softwares we utilize.

Have more coffee!

Comments: We've used 10KC to foster stronger engagement with employees, hear from employees on important topics and also reinforce key message at a grass roots level. All-in-all, a great product.

Pros:

10KC helps to create connections across the organization by matching people with similar interests - it creates connections that wouldn't exist otherwise.

Cons:

Some of the templates for Office Hour sessions are generic and don't lead to a better session. Though this is a minor point.

Great Networking Platform!

Comments: 10KC's customer service is second to none and responds very quickly if there is a glitch or issue that needs to be sorted out. The team is extremely organized and gives the result metrics we look for.

Pros:

10KC has been amazing to work with, and the platform has exceeded our expectations! I highly recommend it for employers looking for interns, new hires, employees, etc. to network with each other and to help have those "water cooler" moments in a virtual environment.

Cons:

The software doesn't sync with our company's calendar.

Very easy to use!

Pros:

It provides lots of informative data such as mentorship matches rate to help us (the admins) make proper decisions. This allowed us to establish a community of entrepreneurs and mentors who want to share their insights with start-ups and individuals seeking to grow their network. Further, the user interface, alongside the admin interface is seamless and allows us to navigate the platform with ease.

Cons:

The platform itself was very costly to implement for our organization so if we can leverage it in any way to increase membership and allow people to have meaningful conversations, we use it.

Networking make easy

Comments: I had a really great experience, the support is fast and efficient. I love connecting with people I otherwise would have no reason to be in touch with!

Pros:

I like that it does a preselection of people that you would like to connect with, sends the invite / alert; reminder; and a follow up of how the meeting went!

Cons:

The fact that its in English only ( or at least it was at the time of implementation)

Admin perspective review

Comments: Fantastic!

Pros:

Great way to help our users connect with little manual work versus other networking initiatives which require a lot of manual work. Great templates Fantastic user support from 10KC team

Cons:

No password- login requires email link Might be difficult to implement but it would be great to have a feature to track attendance at the office hours

The secret sauce for success

Comments: It’s an opportunity, connection, and relationship driver which are all a part of the road to success. Quality mentorship is monumental for a successful career and 10KC makes it happen.

Pros:

The high calibre of people using it and the access you have to them that you probably wouldn’t have otherwise. It’s well designed, easy to you, and effective at what it sets out to do.

Cons:

Nothing that I feel is missing or that I can pin down for improvement.