---
description: Get detailed information about Intermedia Contact Center usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intermedia Contact Center Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intermedia Contact Center](/software/203140/intermedia-contact-center)

# Intermedia Contact Center

Canonical: https://www.capterra.ae/software/203140/intermedia-contact-center

> Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Intermedia Contact Center?

Create amazing customer experiences from anywhere while reducing costs, increasing productivity, and driving more revenue, no additional hardware required.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Intermedia
- **Location**: Sunnyvale, US
- **Founded**: 1991

## Commercial Context

- **Pricing model**: Flat Rate
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Spanish
- **Available Countries**: Canada, France, Germany, Netherlands, United Kingdom, United States

## Features

- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management Software
- Chatbot Software
- Computer Telephony Integration
- Contact Management Software
- Conversation Intelligence
- Dashboard Software
- Data Security
- IVR
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- List Management
- Multiple Scripts
- Phone Key Input
- Pre-recorded Messages
- Quality Management Software
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Text to Speech
- Voice Customization
- Voice Mail
- Workforce Management Software

## Integrations (24 total)

- Acumatica Cloud ERP
- Adyen
- Atlas CRM
- Calabrio ONE
- ConnectWise PSA
- Elavon
- Epic
- Greenway Practice Management
- HHAeXchange
- MEDITECH Expanse
- Microsoft 365
- Microsoft Teams
- ModMed
- NetSuite
- NextGen

... and 9 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)
- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [IVR Software](https://www.capterra.ae/directory/30231/ivr/software)
- [Predictive Dialer Software](https://www.capterra.ae/directory/30597/predictive-dialer/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)

## Alternatives

1. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (859 reviews)
2. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (315 reviews)
4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Readymode](https://www.capterra.ae/software/136728/readymode) — 4.6/5 (136 reviews)

## Reviews

### "Call Center Review" — 4.0/5

> **Alicia** | *27 May 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: I like how much information it gives you in real time, and that other agents can see if others are available, eliminating the possibility of too many agents taking a break at the same time.
> 
> **Cons**: I don't like that calling out from the Contact Center icon is different from calling from the Calling icon. As an admin, I am able to find recordings from one but not the other.
> 
> Overall, I am pleased with the Intermedia Contact Center, which is simple to use and simple to teach to the agents.

-----

### "it mostly works" — 4.0/5

> **Verified Reviewer** | *15 July 2020* | Computer & Network Security | Recommendation rating: 6.0/10
> 
> **Pros**: it works reasonably well, after you beat it into submission.  other than that, it behaves pretty well.
> 
> **Cons**: the installation can be amusing at times.  sometimes what you think you are installing, or the way you are installing it, is not always what you get.
> 
> sometimes you have to beat on it a little, because the installation options are not always clear.  you can get it to work eventually, and after that, you're in pretty good shape.

## Links

- [View on Capterra](https://www.capterra.ae/software/203140/intermedia-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/203140/Intermedia-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/203140/intermedia-contact-center> |
| en-AU | <https://www.capterra.com.au/software/203140/intermedia-contact-center> |
| en-CA | <https://www.capterra.ca/software/203140/intermedia-contact-center> |
| en-GB | <https://www.capterra.co.uk/software/203140/intermedia-contact-center> |
| en-IE | <https://www.capterra.ie/software/203140/intermedia-contact-center> |
| en-IL | <https://www.capterra.co.il/software/203140/intermedia-contact-center> |
| en-IN | <https://www.capterra.in/software/203140/intermedia-contact-center> |
| en-NZ | <https://www.capterra.co.nz/software/203140/intermedia-contact-center> |
| en-SG | <https://www.capterra.com.sg/software/203140/intermedia-contact-center> |
| en-ZA | <https://www.capterra.co.za/software/203140/intermedia-contact-center> |
| fr | <https://www.capterra.fr/software/203140/intermedia-contact-center> |
| fr-BE | <https://fr.capterra.be/software/203140/intermedia-contact-center> |
| fr-CA | <https://fr.capterra.ca/software/203140/intermedia-contact-center> |
| fr-LU | <https://www.capterra.lu/software/203140/intermedia-contact-center> |

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