--- description: Get detailed information about Zenvia Customer Cloud usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zenvia Customer Cloud Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Zenvia Customer Cloud](/software/201739/zenvia-conversion) # Zenvia Customer Cloud Canonical: https://www.capterra.ae/software/201739/zenvia-conversion Page: 1 / 16\ Next: [Next page](https://www.capterra.ae/software/201739/zenvia-conversion?page=2) > Cloud-based customer engagement platform managing the full customer journey via WhatsApp, SMS, email, webchat, and voice. > > Verdict: Rated **4.1/5** by 359 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zenvia Customer Cloud? Small, midsize, and large businesses in retail, education, insurance, finance, health, and construction industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 359 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zenvia Mobile - **Founded**: 2004 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Other (Free version available) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Brazil ## Features - AI/Machine Learning - Autoresponders - CRM Software - Chat/Messaging - Chatbot Software - Communication Management - File Sharing Software - For Sales Teams/Organizations - Human Handover - Interaction Tracking - Lead Distribution - Lead Management Software - Lead Qualification - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Personalization and Behavioral Targeting Software - Pre-Configured Bot - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (6 total) - Messenger - Meta for Business - PayPal - Salesforce Platform - Shopify - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) - [AI Sales Assistant Software](https://www.capterra.ae/directory/34135/ai-sales-assistant/software) - [Virtual Assistant Software](https://www.capterra.ae/directory/33535/virtual-assistant/software) - [Cloud Communication Platforms](https://www.capterra.ae/directory/31362/cloud-communication-platform/software) - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.capterra.ae/software/180345/whatsapp) — 4.7/5 (16475 reviews) 2. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24219 reviews) 3. [Tidio](https://www.capterra.ae/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Pipedrive](https://www.capterra.ae/software/132666/pipedrive) — 4.5/5 (3062 reviews) ## Reviews ### "Buen Servicio" — 4.0/5 > **Mauro** | *25 January 2021* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: - Siemrpe estan dispuestos a resolver los inconvenientes. > > **Cons**: - A veces se demoran en conseguir una solucion, pero siempre estan realizando el seguimiento. > > En general funciona bien. Quisiera en el futuro cercano poer integrar el servicio con mi plataforma administrativa. ----- ### "Great customer service app" — 5.0/5 > **Mahmoud** | *7 May 2022* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers > > **Cons**: I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to lose the thread of the conversation > > My experience with Sirena has been very positive. It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises. ----- ### "Futures an costumer support" — 4.0/5 > **Mayte** | *5 June 2020* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon. > > **Cons**: The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena ----- ### "Feature lacking CRM with bad customer support" — 3.0/5 > **Jorge** | *28 November 2023* | Financial Services Software | Recommendation rating: 5.0/10 > > **Pros**: The chatting feature is actually pretty good. The UI is intuitive and conversations are easy to manage. Creating new contacts or beginning conversations with new customers is critical to good service. > > **Cons**: Aside from real time messaging, Zenvia lacks most other features that make CRM a good investment. It has little to no data on conversations, badges or labels are extremely hard to manage. Customer support is terrible and hard to get a hold of. > > Zenvia is a good option for those looking to chat with clients but not really getting too invested in data. If you are looking for software that delivers quality data on customer interactions look elsewhere. Customer service is also very bad. ----- ### "Review" — 5.0/5 > **Diego** | *14 May 2020* | Veterinary Software | Recommendation rating: 8.0/10 > > **Pros**: ability to organize leads and set reminders because of the integration with WhatsApp messenger > > **Cons**: It lacks a funnel view of the customers > > managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy ----- Page: 1 / 16\ Next: [Next page](https://www.capterra.ae/software/201739/zenvia-conversion?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/201739/zenvia-conversion) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data