--- description: Get detailed information about ProProfs Knowledge Base usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Knowledge Base Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [ProProfs Knowledge Base](/software/200137/proprofs-knowledge-base) # ProProfs Knowledge Base Canonical: https://www.capterra.ae/software/200137/proprofs-knowledge-base Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/200137/proprofs-knowledge-base?page=2) > ProProfs Knowledge Base can reduce your support tickets, boost internal knowledge management and improve team productivity. > > Verdict: Rated **4.7/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ProProfs Knowledge Base? ProProfs Knowledge Base software is designed for small-sized businesses, as well as large enterprises, operating across a spectrum of industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 29 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ProProfs - **Founded**: 2008 ## Commercial Context - **Starting Price**: $79.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 1. Free Plan: Free (1 Author \& up to 25 pages) 2. Business Plan: Monthly Billing $79 per author/month, Monthly Billing $49 per author/month if billed annualy - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management System (CMS) Software - Credential Management - Customizable Branding - Customizable Templates - Dashboard Software - Data Visualization Software - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - IT Asset Management Software - IT Asset Tracking - Knowledge Base Management - Knowledge Management Software - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Negative Feedback Management - Relationship Mapping - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Templates - Text Analysis Software - Text Editing - Third-Party Integrations - User Management - Workflow Automation ## Integrations (14 total) - Disqus - Freshdesk - Google Analytics 360 - Jira - LiveChat - Lucidchart - Microsoft Azure - Olark - ProProfs Chat - Salesforce Starter - Slack - Tidio - Wufoo - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software) - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) - [Knowledge Base Software](https://www.capterra.ae/directory/32454/knowledge-base/software) - [IT Documentation Software](https://www.capterra.ae/directory/33755/it-documentation/software) ## Alternatives 1. [Document360](https://www.capterra.ae/software/177031/document360) — 4.7/5 (292 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Yonyx](https://www.capterra.ae/software/130406/agi-self-service) — 4.7/5 (258 reviews) 4. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (1001 reviews) 5. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Reviews ### "The AI ended up being more useful than we expected" — 5.0/5 > **Ahsanul** | *8 August 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: When we write fresh documentation, we always use AI writer to help us with the first draft. AI search it too has us a markable impact. you trained on natural human questions and not scrolling through multiple article to find their answer … Another feature we have used a bit more is Ai guide creator. Creates a screenshot guide from a screen recording,,, which takes way less time than writing each step manually. We also appreciate the fact that the reports highlight failed searches and content voids. /// It makes the decision of what to update next rather than a guessing process. > > **Cons**: It would be nice to have more customization features available in the editor, but overall it has been easy to use. > > We acquired ProProfs because we needed a very simple knowledge base. We used it for some time and the AI soon realized to be one of our most convenient features. ----- ### "Very Flexible Knowledgebase Software for Managing Multiple Sites" — 5.0/5 > **Verified Reviewer** | *9 January 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate > > **Cons**: Workflow approvals could use improvement. Tooltips, lightboxes \& pop-ups require involvement from our development team. ----- ### "ProProfs needs to add features to their software to keep up with Thinkific" — 2.0/5 > **Valerie** | *22 August 2021* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. > > **Cons**: I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. > > The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. ----- ### "Accessible and Secure Knowledge Base" — 5.0/5 > **Uttam Kumar** | *23 August 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. > > **Cons**: I have nothing to dislike but would appreciate even simpler context-sensitive help. > > I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. ----- ### "Ideal for Customer Support Process" — 5.0/5 > **Verified Reviewer** | *11 June 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. > > **Cons**: Frankly, we will have to use the tool for some more time to identify any possible faults in it. > > ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/200137/proprofs-knowledge-base?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/200137/proprofs-knowledge-base) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data