--- description: Get detailed information about Helpwise usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helpwise Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Email Management Software](/directory/30553/email-management/software) > [Helpwise](/software/197123/helpwise) # Helpwise Canonical: https://www.capterra.ae/software/197123/helpwise Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/197123/helpwise?page=2) > Helpwise is a Shared Inbox for your Team Email, SMS, Live Chat, WhatsApp, Social Media accounts \& many other channels. > > Verdict: Rated **4.7/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Helpwise? Helpwise is a team inbox for support teams to answer customer queries across multiple channels. Helpwise currently provides team inboxes for email, SMS, WhatsApp, Facebook, Twitter, and Live chat. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 27 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SaaS Labs - **Founded**: 2016 ## Commercial Context - **Starting Price**: $12.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Paid plans start from - $12 per user - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece and 40 more ## Features - Alerts/Escalation - Alerts/Notifications - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Communication Management - Contact Management Software - Customer Database - Customer History - Customizable Branding - Email Management Software - Feedback Management - Inbox Management - Knowledge Base Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Service Level Agreement (SLA) Management - Shared Inboxes - Signature Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Visual Analytics - Workflow Management Software ## Integrations (35 total) - Asana - Basecamp - Capsule - ClickUp - Cloud Whatsapp - Copper - Delighted - Dialpad - Freshsales - FullContact - Gmail - Google Calendar - HubSpot CRM - Instagram - Jira ... and 20 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Email Management Software](https://www.capterra.ae/directory/30553/email-management/software) ## Related Categories - [Email Management Software](https://www.capterra.ae/directory/30553/email-management/software) - [Customer Support Software](https://www.capterra.ae/directory/32315/customer-support/software) - [Sales Engagement Platform Software](https://www.capterra.ae/directory/32195/sales-engagement-platform/software) - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Front](https://www.capterra.ae/software/132901/front) — 4.5/5 (286 reviews) 4. [Hiver](https://www.capterra.ae/software/142975/hiver) — 4.7/5 (146 reviews) 5. [Agile CRM](https://www.capterra.ae/software/135148/agile-crm) — 4.1/5 (524 reviews) ## Reviews ### "One of the Best Helpdesk Software" — 5.0/5 > **Masuk Sarker** | *7 November 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot. Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :) > > **Cons**: Help center UI is not so modern and Needs improvement in Chat beacon. > > HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing. Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout. ----- ### "Helpwise Fan\!" — 4.0/5 > **Sarah** | *12 July 2021* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them\! > > **Cons**: While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better\! ----- ### "Great when it works, but too many bugs" — 3.0/5 > **Verified Reviewer** | *2 December 2022* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: When it works (which is rarely) it's awesome. However there are far too many showstopper bugs > > **Cons**: Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business. > > Very time consuming support process will drain you physically end emotionally. ----- ### "Great Help Scout Alternative" — 5.0/5 > **Abraham** | *31 October 2021* | Mining & Metals | Recommendation rating: 10.0/10 > > **Pros**: Helpwise works just like Help Scout and it does more\! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more\! As you can see, some of these are not available in Help Scout\! I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes. They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it. Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected\! That's a time saver for me as I manage our Facebook page. I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks. > > **Cons**: I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise. > > I am very satisfied and happy with the product. I switched to it without thinking twice. ----- ### "Surprising gem in the customer support SAAS space" — 5.0/5 > **Walter** | *30 June 2021* | Internet | Recommendation rating: 10.0/10 > > **Pros**: The best part of Helpwise actually turned out to be their own customer support. I cycled through a few customer support solutions before I chanced on Helpwise and surprisingly some of them don't even have easy to use support for their own software. Not Helpwise. Their own customer support is fast, responsive, tailored to your issue and best of all, whenever I've found minor issues in the software it's been fixed within hours. I've never seen that before in any other SAAS tool I've used. > > **Cons**: No software is perfect and for Helpwise there are minor issues from time to time, like the notifications not going away after clicking, or occasionally being redirected to a 404 screen. But whenever these things have come up I've mentioned them to Helpwise via their live chat and it's been fixed within 24 hours. > > Overall the best customer support software I've tried. Not perfect, but the one I'm happy to use and would recommend to anyone that asks. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/197123/helpwise?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/197123/helpwise) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Structured Data