---
description: Get detailed information about Ivanti Neurons for ITSM usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Ivanti Neurons for ITSM Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Ivanti Neurons for ITSM](/software/193225/service-desk)

# Ivanti Neurons for ITSM

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> Gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers.
> 
> Verdict: Rated **3.9/5** by 15 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.9/5** | 15 Reviews |
| Ease of Use | 3.6/5 | Based on overall reviews |
| Customer Support Software | 3.9/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ivanti
- **Founded**: 2002

## Commercial Context

- **Pricing Details**: Contact Ivanti for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish
- **Available Countries**: Afghanistan, Algeria, Angola, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic and 110 more

## Features

- Analytics
- CMDB Software
- Change Management Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Self Service Portal
- Service Level Agreement (SLA) Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software)
- [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software)
- [IT Ticketing Systems Software](https://www.capterra.ae/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.capterra.ae/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews)
2. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [Proactivanet](https://www.capterra.ae/software/1010807/proactivanet) — 4.8/5 (52 reviews)
4. [SysAid](https://www.capterra.ae/software/107225/sysaid) — 4.5/5 (511 reviews)
5. [ServiceNow](https://www.capterra.ae/software/152871/servicenow) — 4.5/5 (344 reviews)

## Reviews

### "Ivanti Neurons for ITSM" — 5.0/5

> **Verified Reviewer** | *25 September 2025* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: I like the edge intelligence and neurons bots, it helps to automate our workflows and security management
> 
> **Cons**: I think at the start there was a lot to process, but once you start setting stuff up it flows nicely

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### "Exploring Best software Asset Management" — 5.0/5

> **Shankar** | *5 February 2025* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: User Interface and support they provide is top quality.
> 
> **Cons**: Pricing is too high and its not easy to customize my Dashboard.  Third party integration is not supported.
> 
> My Overall Experience is best ever solution to manage our assets. This tool is used to manage my endpoints and all other applications.

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### "Simple to use remote support tool" — 4.0/5

> **Marko** | *31 March 2021* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Reliable and simple to use tool for remote access and support, it offers extended device information
> 
> **Cons**: Not able to send windows shortcuts, not able to send sound.
> 
> I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. 
It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support.

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### "Landesk is a decent ticketing solution" — 3.0/5

> **Matt** | *28 July 2021* | Food & Beverages | Recommendation rating: 6.0/10
> 
> **Pros**: I like that you can have multiple databases synced together.
> 
> **Cons**: Remote tool doesn't always work well.  Wish the ticket search was better.

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### "Highly customisable and easy to use" — 5.0/5

> **Verified Reviewer** | *23 August 2022* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Highly customisable system, can be adjusted to smallest details if needed. Powerfull workflow designer, connected with Quick Actions can solve almost all needs of business processes not only in IT domain, bu whole company.
> 
> **Cons**: Some features looks like "last minute" build, or integrated from other tools, mobile self service still needs improvements.
> 
> Service management with many of SLA's are well served by Ivanti Neurons. With some additional configurations and integrations with our own systems accounting and reporting is easy.

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## Links

- [View on Capterra](https://www.capterra.ae/software/193225/service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/193225/Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/193225/service-desk> |
| en-AU | <https://www.capterra.com.au/software/193225/service-desk> |
| en-CA | <https://www.capterra.ca/software/193225/service-desk> |
| en-GB | <https://www.capterra.co.uk/software/193225/service-desk> |
| en-IE | <https://www.capterra.ie/software/193225/service-desk> |
| en-IL | <https://www.capterra.co.il/software/193225/service-desk> |
| en-IN | <https://www.capterra.in/software/193225/service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/193225/service-desk> |
| en-SG | <https://www.capterra.com.sg/software/193225/service-desk> |
| en-ZA | <https://www.capterra.co.za/software/193225/service-desk> |

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