Who Uses JIRA?

Jira Software is trusted by agile teams looking to capture & organize issues, assign work & track team activity. The software is designed so Scrum, Kanban, & hybrid models are all successful.

What Is JIRA?

Jira Software is the #1 software development tool used by agile teams. Millions trust Jira as the source of truth for every step of their software project's life-cycle.

Built on 15+ years of agile evolution and continuously updated to support the latest trends in software development, Jira helps teams deliver value to customers faster by releasing earlier, more often, and more iteratively.

JIRA Details

Atlassian

http://www.atlassian.com

Founded 2002

JIRA Pricing, Cost & Reviews - Capterra UAE 2020

JIRA does not have a free version but does offer a free trial. JIRA paid version starts at $10.00/month.

Starting Price

$10.00/month

Pricing Details

User tier pricing from 10 / $10 - 5000 / $6675

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

JIRA Features

Agile Project Management Tools Software
Backlog Management
Gantt/Timeline View
Kanban Board
Negative Feedback Management
Prioritization
Request Management
Resource Management
Retrospectives Management
Status Tracking
Supports Scrum
Team Management
Template Management
Workflow Management
Access Controls/Permissions
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Web App Development
Audit Trail
Backlog Management
Collaboration
Task Management
Ticket Management
Workflow Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Performance Metrics
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports
Alerts/Notifications
Capacity Monitoring
Color Coding
Dependency Tracking
Drag & Drop
Milestone Tracking
Progress Tracking
Task Management
Templates
Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management
Collaboration Tools
Dependency Tracking
KPI Monitoring
Milestone Tracking
Multi-board
Prioritization
Project Planning
Roadmapping
Supports Scrum
Task Management
Time Tracking
Budgeting/Forecasting
Collaboration
Goal Setting / Tracking
Marketing Calendar
Media Planning
Predictive Analytics
Presentation Tools
Project Management
Roadmapping
Spend Management
Customizable Dashboard
Goal Management
KPI Monitoring
Negative Feedback Management
Progress Tracking
Strategic Planning
Collaboration
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Planning
Requirements Management
Resource Management
Surveys & Feedback
Workflow Management
Collaboration
Content Import/Export
Drag & Drop
Milestone Tracking
Prioritization
Requirements Management
Workflow Management
Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Agile Methodologies
Budget Management
Collaboration Tools
Due Date Tracking
Gantt Charts
Kanban Board
Prioritization
Progress Tracking
Resource Management
Task Management
Template Management
Traditional Methodologies
Budgeting
Change Management
Collaboration
Dashboard
Milestone Tracking
Portfolio Management
Project Planning
Reporting/Analytics
Requirements Management
Resource Management
Task Management
Time & Expense Tracking
Collaboration Tools
Cost-to-Completion Tracking
Gantt Charts
Kanban Board
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking
Backlog Management
Collaboration Board
Daily Reports
Iteration Management
KPI Monitoring
Milestone Tracking
Prioritization
Progress Tracking
Release Planning
Roadmapping
Sprint Planning
Task Management
Collaboration Tools
Create Subtasks
Gamification
Gantt/Timeline View
Mobile Access
Percent-Complete Tracking
Recurring Task Management
Reporting/Analytics
Spreadsheet View
Task Board View
Time Tracking
To-Do List View
Access Controls/Permissions
Business Process Automation
Calendar Management
Compliance Tracking
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

JIRA Reviews

Showing 5 of 8,975 reviews

Overall
4.4/5
Ease of Use
3.9/5
Customer Service
4.1/5
Features
4.4/5
Value for Money
4.2/5
Julian X.
Solution Architect
Information Technology & Services, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/12/2019

"Go Agile with JIRA!"

Comments: Jira is very easy to use from the user perspective, as well as operating it from the Admin perspective. Overall I personally suggest this product, although its price not being very welcoming, it's definitely worth the money! If you're a very large organization you definitely will want to try Jira.

Pros: Jira is a very good platform for organizing your team and projects using Agile/Scrum or Agile/Kanban. Whichever option you will choose you are covered! With its extensible platform through plugins you will never get tired of Jira. The installation is pretty much straightforward and with latest versions you can also make it HA, for instance on AWS, quite easily.

Cons: Although the product is very mature, feels also like a big giant monolith although its plugin architecture. Also, plugins are too much expensive for just simple features. There should be much control from the Atlassian Marketplace, which should follow more an App Store logic like Apple's or Google's one.

  • Reviewer Source 
  • Reviewed on 08/12/2019
Jon B.
President
Computer Software, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 25/06/2020

"The industry standard for managing the Software Development Lifecycle"

Comments: I've used everything from Excel spreadsheets to MS Access to MS Project and I find that JIRA is the best bang for the buck when managing our SDLC.

Pros: We use JIRA online and it's dead simple to create and manage complex tasks. I love the ability to integrate with great packages like Confluence (which is SOOOO much better than Slack!).

Cons: Getting new employees up to speed on using the software is more time consuming that it should be. I'd prefer a more intuitive UI.

  • Reviewer Source 
  • Reviewed on 25/06/2020
Jonathan B.
Director
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 24/05/2018

"Good features let down by a difficult hard to use UX"

Comments: Integrates well with other tools including slack and visual studio online

Pros: We moved to JIRA from Visual Studio online because it supported Kanban better than Visual Studio Online at the time. On the plus side, it integrates brilliantly with Slack our team communication tool of choice. You can tag stories, create reports and link to tasks easily and very efficiently with the tags displaying in Slack conversations as JIRA links. Working with Visual Studio Git we tag all of our stories with the JIRA story numbers and they link together very efficiently. Confluence is included which is a Sharepoint equivalent. This allows you to create knowledge bases of information about your projects which you can use to document your product. You can easily embed reports into this using tags or the query tools. There are a great set of features and this tool integrates well with other systems

Cons: The UX changes on a fairly frequent basis and from experience not in a good way. It is still quite difficult after a year of using it to remember where things are because the controls are not as intuitive as they should be. There are a number of bugs with how the UI displays (particularly in swimlane kanban mode) and although it has fault reporting options, you don't feel that any changes you suggest or bugs you report are used. Confluence often feels like a poor persons version of sharepoint (which is not a recommendation) as it feels clunky creating pages, sections or defining navigation. The query tools are a bit like sql and partially fill in with suggestions but can be fiddly for the BA to create. This is a tool I would really like to recommend given how trendy it is but sadly after a year using I can't because whilst it's features are excellent it lacks ease of use.

  • Reviewer Source 
  • Reviewed on 24/05/2018
Glenn B.
Manager, Operations
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 16/04/2020

"Great Collaboration Tool For Teams"

Comments: Great way to collaborate with team members and outside vendors on ticketing and projects, with a lot of integration opportunities. Would highly recommend to users not currently using JIRA.

Pros: It is a feature packed program that helps teams collaborate using a ticketing system. Much easier way to work with team members to fix issues, deploy updates and collaborate. Using this system between employees, departments, consultants and others we have been able to streamline collaboration on projects. It also has a lot of integration, including with Slack, to expedite notifications.

Cons: There is definitely a learning curve with this project and it can be a little hard to get the hang of, but once you do, the UI of the program will make sense.

  • Reviewer Source 
  • Reviewed on 16/04/2020
Richy O.
Founder & CEO
Computer Software, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/03/2020

"Best Bang For Your Buck"

Comments: It's the best software out there to manage a team so overall I am very happy and so are all of my developers.

Pros: Jira makes it super easy to manage a team and helps each developer stay on top of their tasks, keep track of everything they are doing, and easily communicate with other team members.

Cons: Maybe a bit of help with integration would be amazing for anyone that has no idea what they are doing but otherwise it is AMAZING.

  • Reviewer Source 
  • Reviewed on 25/03/2020