--- description: Get detailed information about VerticalChange usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VerticalChange Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [VerticalChange](/software/192918/verticalchange) # VerticalChange Canonical: https://www.capterra.ae/software/192918/verticalchange Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/192918/verticalchange?page=2) > VerticalChange helps both small and large agencies in the social service sector and comes with a flexible form builder and CRM features > > Verdict: Rated **4.7/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 6 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: VerticalChange ## Commercial Context - **Pricing model**: Per Feature - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) ## Alternatives 1. [WORKS](https://www.capterra.ae/software/1025663/works) — 4.0/5 (1 reviews) 2. [Flowcode](https://www.capterra.ae/software/1017561/flowcode) — 4.5/5 (2 reviews) 3. [Partenero](https://www.capterra.ae/software/1039377/partenero) — 5.0/5 (2 reviews) 4. [i-CRM](https://www.capterra.ae/software/1034785/i-crm) (0 reviews) 5. [Hot Prospects CRM](https://www.capterra.ae/software/213365/hot-prospects-crm) — 4.0/5 (1 reviews) ## Reviews ### "Exceptional versatility and support" — 5.0/5 > **Alex** | *17 November 2023* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: I have been using Vertical Change daily for over 5 years now. Here's where I think it shines. (1) Their versatility and customizability, including allowing us to: (a) build and customize our own forms to enter our data, (b) build and customize reports to export that data back out, (c) edit our user interface, (d) import data from other sources, and (e) limit users' access to sensitive data via permissions. (2) Their responsiveness, friendliness, and expertise. Their customer support staff never shy away from my (often complex, niche, and difficult) bug reports and questions, and they are always willing to help as best they can. (3) Their user-friendly interface. Over the years, I have trained dozens of people—from basic users to program managers—on how to use Vertical Change. The most common feedback I receive is that it "seems straightforward", and several times, I've received a sigh of relief that it is "easier than expected". Additionally, VC are continuously tweaking and improving their site's UI and features based on user feedback. (4) Their breadth of features. There are far too many to review here, but they range from the very basic—like collecting different demographic data based on different client types—to the very advanced, like: (a) using the importer to update hundreds of form results at once, (b) limiting users' permissions to view and edit individual fields within a form, and (c) coding scripts within forms to auto-calculate values so that staff don't have to (e.g. billing codes, assessment scores). (5) Their report builder. Anything you enter into a form in VC, you can pull back out into a CSV or Excel workbook in just about any structure you want. Within their report builder, you can, among many other features: (a) include and reorder any columns of data from your forms; (b) filter by date range, search term, empty/not empty fields, and more; (c) auto-calculate age at time of service; (d) group rows by client or family, and (e) save reports that always update in real time to use again and again, e.g. for monthly or quarterly reporting needs. All of these features, flexibility, and support combine to create an excellent database that my agency has relied on since before my time to collect our outcomes and report them back to our funders. > > **Cons**: This is tough to answer, since every bug I've discovered and wishlist feature I've dreamed of have been graciously received—and typically promptly addressed—by the customer support team. With that said, here are some examples of improvements that Vertical Change can, at the time of this review, still make: (1) Build a feature to refer contacts (i.e. clients, participants) to other organizations who are also using Vertical Change. That is, allow us to share select clients—including select demographic information of theirs and notes about the referral—with the other organization, thereby eliminating the need for an external referral process. (2) Build a feature to allow customers to combine our own duplicate contacts (rather than submitting a merge request to VC support). (3) Squash those elusive bugs that occur only occasionally in the form builder (e.g. lag/errors when moving fields within long forms) and in form results (e.g. saving as incomplete when actually complete). (4) Increase the user-friendliness of importer version 2. > > Overwhelmingly positive. I am very satisfied with our database and grateful to work with the VC team. ----- ### "Non profit org with multiple programs" — 5.0/5 > **Bre** | *30 November 2023* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: User interface is easy to navigate and use. Supportive team to ensure system meets program needs. > > **Cons**: There is not an app to use on mobile devices ----- ### "Timely customer support" — 4.0/5 > **Yung-Hui** | *16 November 2023* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: I usually get quick responses when asking for customer support. > > **Cons**: The interface is not intuitive sometimes. Need customer support to figure things out. ----- ### "Efficient, Effective, and Intuitive" — 5.0/5 > **Ashleigh** | *17 November 2023* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: I began using VC over 10 years ago. Working with the VC team was a collaborative and solution-focused process. There were no hidden fees, or features that could only be accessed by paying for an upgrade. I have since found this to be incredibly common among other providers (looking at you Social Solutions). The platform was user-friendly and could be tailored to our unique and ever-expanding needs. I have since left the organization where I first used VC and have yet to encounter an EHR/database that is as effective, efficient, and intuitive as VC. > > **Cons**: Some projects took longer to build out than others. But otherwise, there really wasn't anything I didn't like. > > Working with the VC team was an incredible experience and the platform contributed significantly to collecting, monitoring, and reporting on program deliverables and outcomes. As such, we were able to continuously use data for continuous quality improvement which then strengthened our programs and made it even easier to secure larger grants. ----- ### "DBHIDS" — 4.0/5 > **Sarah** | *16 November 2023* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Customization, accommodating team, support chat, resource library, collaborative, secure > > **Cons**: processing speed, no auto saving functionality, interface (screen) workspace > > Industry leading, responsive and one of a kind professional team who remains innovative, accommodating, and personable. Open to feedback and always looking for ways to improve their product. VerticalChange has transformed our re-credentialing and auditing processes. The integrity of our data collections are now valid allowing us to make continuous quality improvement, internally and externally for the Mental and Behavioral Health providers across the City of Philadelphia. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/192918/verticalchange?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/192918/verticalchange) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data