---
description: Get detailed information about Community CareLink usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Community CareLink Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Social Work Case Management Software](/directory/31462/social-work-case-management/software) > [Community CareLink](/software/192006/fristcalltechnology)

# Community CareLink

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> Case management software for nonprofits and agencies managing Social Determinants, 1115 waivers, referrals, CHW programs, and grants.
> 
> Verdict: Rated **4.4/5** by 44 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Community CareLink?

Community CareLink serves Public Health agencies, State and Local Government, Educational Organizations, Criminal Justice systems, Medicaid, Managed Care, non-profits, and funders.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 44 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: FirstCallTechnology
- **Location**: Kansas City, US
- **Founded**: 2018

## Commercial Context

- **Starting Price**: $65.00
- **Pricing model**: Per User
- **Pricing Details**: Flexible pricing based on users, modules, and support needs.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Appointment Management
- Appointment Scheduling Software
- Billing & Invoicing
- Case Management Software
- Case Notes
- Client Management
- Coding Assistance
- Communication Management
- Confirmations/Reminders
- Document Management Software
- EMR/EHR
- Forms Management
- Goal Setting/Tracking
- HIPAA Compliant
- Initial Assessments
- Medical Billing Software
- Medical History Records
- Patient Management Software
- Patient Portal Software
- Program Management
- Referral Management
- Reporting & Statistics
- Reporting/Analytics
- Scheduling Software
- Secure Messaging
- Therapy Notes
- Time Tracking Software
- Treatment Planning

## Integrations (2 total)

- athenaOne
- eClinicalWorks

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Social Work Case Management Software](https://www.capterra.ae/directory/31462/social-work-case-management/software)

## Related Categories

- [Social Work Case Management Software](https://www.capterra.ae/directory/31462/social-work-case-management/software)
- [Patient Case Management Software](https://www.capterra.ae/directory/30590/patient-case-management/software)
- [Mental Health Software](https://www.capterra.ae/directory/30217/mental-health/software)
- [Mental Health EHR Software](https://www.capterra.ae/directory/32510/mental-health-ehr-software/software)
- [Substance Abuse EMR Software](https://www.capterra.ae/directory/32708/substance-abuse-emr/software)

## Alternatives

1. [CharityTracker](https://www.capterra.ae/software/132388/charitytracker) — 4.5/5 (1062 reviews)
2. [Bonterra Apricot](https://www.capterra.ae/software/123342/bonterra-case-management) — 4.2/5 (226 reviews)
3. [Jotform](https://www.capterra.ae/software/158456/jotform-4-0) — 4.7/5 (2919 reviews)
4. [Connecteam](https://www.capterra.ae/software/153140/connecteam) — 4.6/5 (5308 reviews)
5. [Sage Intacct](https://www.capterra.ae/software/76/intacct) — 4.3/5 (716 reviews)

## Reviews

### "GREAT SYSTEM" — 5.0/5

> **Alexis** | *4 September 2025* | Mental Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: It is user friendly and allows me to get my notes in on time. It allows our interdisciplinary team to collaborate on client profiles. I liked being able to see updates in real-time, which helped our team work together more effectively. I appreciated the centralized platform that connects different agencies and reduces the back-and-forth for clients
> 
> **Cons**: I think that CCL has a lot of good qualities, I think not being able to upload new assessments and intake packets how we see fit would be my only concern.

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### "Easy to use, annoying to work with" — 3.0/5

> **Shelby** | *5 September 2025* | Nonprofit Organization Management | Recommendation rating: 6.0/10
> 
> **Pros**: It is generally easy to learn and relearn the system. If you want to enter a service you delivered, you go to service delivery. Enter a UA under UA, etc.
> 
> **Cons**: Many times when there is an update it is often like re-learning the system and often times it feels like the updates make it harder for my employees to use
> 
> The system is generally easy to use, however, I do not think that it operates in the most effective manner. There are also issues with the program intermittently crashing for some users and then no resolution because the problem "cannot be duplicated" or is not reported by other users.

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### "Community CareLink is not bad" — 5.0/5

> **Pam** | *23 April 2026* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: The connection with the available resources It avoids searching everywhere and saves time for a specific purpose.
> 
> **Cons**: Sometimes the information is not always up to date or complete, which can complicate certain orientations. You still have to check next to be sure.
> 
> In my role Community CareLink is useful, it allows me to better guide people according to their needs.

-----

### "Great Product" — 5.0/5

> **Jason** | *5 September 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: The support and usability of this product are nice. I can always get questions answered and I am familiar with it.
> 
> **Cons**: The automatic timeouts are sometimes frustrating. I do understand why, but it sometimes catches me by surprise.
> 
> Great experience overall. I have been using this system since 2016 and have been pleased with it's evolution.

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### "“Streamlined and Reliable Support for Everyday Work”" — 5.0/5

> **Madiana** | *30 September 2025* | Mental Health Care | Recommendation rating: 3.0/10
> 
> **Pros**: The platform is organized, intuitive, and makes it easy to keep everything in one place. I especially appreciate how streamlined it is for tracking information without a lot of unnecessary steps—it saves time and keeps me in flow.
> 
> **Cons**: In all transparency I do not have any major negatives to point out. My experience has been smooth overall.
> 
> Overall, my experience has been very positive. Community CareLink is a practical, efficient tool that helps me stay on top of my work and keep things organized. It simplifies processes that could otherwise become overwhelming. The support has also been consistent, and I feel confident relying on it for my daily operations.

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## Links

- [View on Capterra](https://www.capterra.ae/software/192006/fristcalltechnology)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/192006/FristCallTechnology/> |
| en-AE | <https://www.capterra.ae/software/192006/fristcalltechnology> |
| en-AU | <https://www.capterra.com.au/software/192006/fristcalltechnology> |
| en-CA | <https://www.capterra.ca/software/192006/fristcalltechnology> |
| en-GB | <https://www.capterra.co.uk/software/192006/fristcalltechnology> |
| en-IE | <https://www.capterra.ie/software/192006/fristcalltechnology> |
| en-IL | <https://www.capterra.co.il/software/192006/fristcalltechnology> |
| en-IN | <https://www.capterra.in/software/192006/fristcalltechnology> |
| en-NZ | <https://www.capterra.co.nz/software/192006/fristcalltechnology> |
| en-SG | <https://www.capterra.com.sg/software/192006/fristcalltechnology> |
| en-ZA | <https://www.capterra.co.za/software/192006/fristcalltechnology> |
| nb | <https://www.capterra.no/software/192006/fristcalltechnology> |
| tr | <https://www.capterra.web.tr/software/192006/fristcalltechnology> |

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