---
description: Get detailed information about Layton ServiceDesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Layton ServiceDesk Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Layton ServiceDesk](/software/191915/layton-servicedesk)

# Layton ServiceDesk

Canonical: https://www.capterra.ae/software/191915/layton-servicedesk

> Web-based ITIL that helps businesses manage and monitor IT services, generating request logs, tracking incidents, and more.
> 
> Verdict: Rated **1.0/5** by 1 users. Top-rated for **Customer Support Software**.

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## Overview

### Who Uses Layton ServiceDesk?

IT departments, help desk service providers, and customer support operations

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **1.0/5** | 1 Reviews |
| Ease of Use | 1.0/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 1.0/5 | Based on overall reviews |
| Features | 1.0/5 | Based on overall reviews |
| Recommendation percentage | 0% | (0/10 Likelihood to recommend) |

## About the vendor

- **Company**: Layton Technology
- **Location**: Tampa, US

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact Layton technology for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Routing
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Category

- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.ae/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "The year 2000 called and wants its website back" — 1.0/5

> **David** | *12 July 2022* | Information Technology & Services | Recommendation rating: 0.0/10
> 
> **Pros**: If anything, at least it provided a helpdesk platform. It could take tickets and let you work on them - and it integrated with AD, so that was good. Also, I have to say, the support team were friendly.
> 
> **Cons**: It was awful. This is clearly a hugely-dated piece of software. The UI is terrible. The form design is abysmal. It's asset management was incomplete. Its templates were hideous to work with, and its escalation/automation seemed broken.
> 
> I have no idea why the company I used to work - where I encountered this software - actually chose to use it and spent money on it. It's not very good, not well-featured, and is so dated. It's like it was written in the early 2000's and simply maintained since.

## Links

- [View on Capterra](https://www.capterra.ae/software/191915/layton-servicedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/191915/Layton-ServiceDesk/> |
| en-AE | <https://www.capterra.ae/software/191915/layton-servicedesk> |
| en-AU | <https://www.capterra.com.au/software/191915/layton-servicedesk> |
| en-CA | <https://www.capterra.ca/software/191915/layton-servicedesk> |
| en-GB | <https://www.capterra.co.uk/software/191915/layton-servicedesk> |
| en-IE | <https://www.capterra.ie/software/191915/layton-servicedesk> |
| en-IL | <https://www.capterra.co.il/software/191915/layton-servicedesk> |
| en-IN | <https://www.capterra.in/software/191915/layton-servicedesk> |
| en-NZ | <https://www.capterra.co.nz/software/191915/layton-servicedesk> |
| en-SG | <https://www.capterra.com.sg/software/191915/layton-servicedesk> |
| en-ZA | <https://www.capterra.co.za/software/191915/layton-servicedesk> |

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