--- description: Get detailed information about Dialpad usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialpad Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Dialpad](/software/190976/dialpad-sell) # Dialpad Canonical: https://www.capterra.ae/software/190976/dialpad-sell Page: 1 / 24\ Next: [Next page](https://www.capterra.ae/software/190976/dialpad-sell?page=2) > The AI-native platform for customer experience, where conversations become action. > > Verdict: Rated **4.2/5** by 571 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dialpad? Mid-market and enterprise organizations modernizing CX, IT, CX, and revenue leaders replacing fragmented voice, chat, and support tools with one AI-native platform built for Agentic AI at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 571 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialpad - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $27.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Canada, Japan, New Zealand, United Kingdom, United States ## Features - AI/Machine Learning - Agent Interface - Assessment Management - Auto-Dialer - Automated Attendant - Automated Routing - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Caller ID - Campaign Management Software - Chatbot Software - Collaboration Tools - Communication Management - Computer Telephony Integration - Conferencing - Contact Management Software - Conversation Intelligence - Dashboard Software - File Transfer - Goal Setting/Tracking - IVR - List Management - Live Chat Software - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Natural Language Processing - PBX - Performance Management - Performance Metrics - Power Dialer - Predictive Dialer Software - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Sentiment Analysis - Speech Recognition Software - Training Management - VoIP Software - Voice Mail ... and 7 more features ## Integrations (57 total) - Abstrakt - Alexa - AzureDesk - Bullhorn - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail - Dialpad Ai Contact Center ... and 42 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software) ## Related Categories - [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software) - [Predictive Dialer Software](https://www.capterra.ae/directory/30597/predictive-dialer/software) - [Inside Sales Software](https://www.capterra.ae/directory/30680/inside-sales/software) - [Sales Enablement Software](https://www.capterra.ae/directory/30798/sales-enablement/software) - [Auto Dialer Software](https://www.capterra.ae/directory/30999/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (890 reviews) 2. [800.com](https://www.capterra.ae/software/208208/800-com) — 4.7/5 (364 reviews) 3. [Nextiva](https://www.capterra.ae/software/175788/nextiva) — 4.6/5 (919 reviews) 4. [3CX](https://www.capterra.ae/software/158704/3cx) — 4.4/5 (468 reviews) 5. [RingEX](https://www.capterra.ae/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) ## Reviews ### "Dialpad is a great phone system for sales teams" — 5.0/5 > **Scott** | *8 August 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. > > **Cons**: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. > > Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. ----- ### "An effective Communication Platform for Educators" — 5.0/5 > **Jennifer** | *25 May 2026* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. > > **Cons**: One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. > > My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. ----- ### "Terrible for Solopreneurs or Basic Tier Plan" — 1.0/5 > **Nathan** | *28 January 2026* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. > > **Cons**: Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? > > Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. ----- ### "VoIP - Can You Hear Me Now? Good\!" — 5.0/5 > **Drew** | *30 July 2026* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Dialpad is a simple, easy to use VoIP solution that just gets the job done. Despite the simple to use interface, it hides a more complex beast under the surface. They offer advanced metrics, integrations, built-in AI anaylsis of CSAT and other scores. They support text messaging, complex call transfers/option trees, and is overall a solid choice for a competitive price. They have immediate chat and phone support for admins as well. Don't often encounter bugs or issues, and their platform has a superior uptime rating. Security is enterprise grade, and they offer SOC2 TYPE II, HIPPA ready, GDPR, CSA, and they meet ISO 27001:2022, ISO 27017:2015 and ISO 27018:2019 > > **Cons**: They can be costly, especially when adding a new line. There are occasionally issues with carrier transfers on the backend, but thankfully support is helpful. > > Excellent. Easy to use platform that offers advanced features and integrations, while offering a variety of industries a product that meets various security and privacy requirements. ----- ### "Great for work \!" — 5.0/5 > **Daniel** | *25 June 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It is user friendly and great for work\! Easy to make calls and send texts messages. Also different settings within the app that allow you customize it. > > **Cons**: Nothing that comes to mind right away, I use it for work. Ive never had any issues with the app , it runs very smoothly. > > So far its been amazing, im on the phone all day in and out of meetings and dialpad runs very smoothly. ----- Page: 1 / 24\ Next: [Next page](https://www.capterra.ae/software/190976/dialpad-sell?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/190976/dialpad-sell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data