--- description: Get detailed information about Custify usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.ae/software/190125/custify Page: 1 / 7\ Next: [Next page](https://www.capterra.ae/software/190125/custify?page=2) > Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. > > Verdict: Rated **4.9/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Custify? B2B SaaS companies ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 135 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Custify - **Location**: Bucurest, Romania - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Account Alerts - Account Management Software - Activity Dashboard - Activity Tracking - CSAT Survey Structure - Churn Management - Collaboration Tools - Customer Data Management - Customer Engagement Software - Customer Experience Management - Customer Journey Mapping - Customer Profiles - Customer Segmentation - Customizable Forms - Customizable Templates - Data Import/Export - Data Visualization Software - Drag & Drop - Email Management Software - Engagement Tracking - Feedback Management - Health Score - Multi-Channel Communication - NPS Survey Structure - NPS of Customers - Onboarding Software - Performance Metrics - Reporting & Statistics - Reporting/Analytics - Revenue Management Software - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Trend Analysis - Usage Tracking/Analytics - User Onboarding - Visual Analytics - Workflow Automation - Workflow Management Software ## Integrations (21 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce Nonprofit Cloud - Segment - Slack - Stripe ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software) - [Customer Success Software](https://www.capterra.ae/directory/30961/customer-success/software) - [Client Onboarding Software](https://www.capterra.ae/directory/33476/client-onboarding/software) - [Product Analytics Tools](https://www.capterra.ae/directory/32915/product-analytics/software) - [Customer Data Platform Software](https://www.capterra.ae/directory/31334/customer-data-platform/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews) 2. [Skalin](https://www.capterra.ae/software/1018511/skalin) — 4.9/5 (55 reviews) 3. [Customerscore.io](https://www.capterra.ae/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 4. [monday CRM](https://www.capterra.ae/software/1024614/monday-crm) — 4.7/5 (467 reviews) 5. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Reviews ### "Clean, quick to deploy, good value for a mid-sized CS team" — 5.0/5 > **Juan Manuel** | *10 August 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **Cons**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7 August 2026* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Cons**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Great platform" — 5.0/5 > **Veronica** | *28 July 2026* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **Cons**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27 February 2026* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Cons**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Great tool to avoid problems in the day to day" — 5.0/5 > **Franco** | *10 August 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It has helped us avoid problems with clients thanks to the data we could gather beforehand using Custify. > > **Cons**: Nothing really remarkable difficulty-wise. Perhaps the learning curve at first but it's really intuitive after a couple of uses. > > We were asked to use it and before we noticed it had really made a impact in how we tackled work and cases. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ae/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data