--- description: Get detailed information about Custify usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.ae/software/190125/custify Page: 1 / 7\ Next: [Next page](https://www.capterra.ae/software/190125/custify?page=2) > Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. > > Verdict: Rated **4.9/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Custify? B2B SaaS companies ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 135 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Custify - **Location**: Bucurest, Romania - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Account Alerts - Account Management Software - Activity Dashboard - Activity Tracking - CSAT Survey Structure - Churn Management - Collaboration Tools - Customer Data Management - Customer Engagement Software - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customizable Forms - Customizable Templates - Email Management Software - Engagement Tracking - Feedback Management - Health Score - Multi-Channel Communication - NPS Survey Structure - NPS of Customers - Onboarding Software - Performance Metrics - Reporting/Analytics - Revenue Management Software - Sentiment Analysis - Survey/Poll Management - Task Management Software - Trend Analysis - Usage Tracking/Analytics - Visual Analytics - Workflow Automation ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software) - [Customer Success Software](https://www.capterra.ae/directory/30961/customer-success/software) - [Customer Retention Software](https://www.capterra.ae/directory/34255/customer-retention/software) ## Alternatives 1. [Product Fruits](https://www.capterra.ae/software/1011214/product-fruits) — 4.7/5 (89 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Skalin](https://www.capterra.ae/software/1018511/skalin) — 4.9/5 (55 reviews) 4. [monday CRM](https://www.capterra.ae/software/1024614/monday-crm) — 4.7/5 (466 reviews) 5. [Customerscore.io](https://www.capterra.ae/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) ## Reviews ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27 February 2026* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Cons**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Affordable platform to support your CSMs" — 4.0/5 > **Maggie** | *13 December 2024* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. > > **Cons**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. > > Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7 August 2026* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Cons**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Custify's Review" — 5.0/5 > **Victoria** | *31 July 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Before implementing Custify, our customer information was scattered across Excel spreadsheets and internal platforms, which made it hard to get a unified view. With Custify, we now have all our customer data centralized in one place, presented in a much more visual way than before. This makes it easier for our team to track accounts and gives us better visibility into the status of each one. > > **Cons**: I haven't found any negative points about the tool so far. We've been using it for a relatively short time, and everything has worked smoothly for our team without major issues. ----- ### "Great customer management platform" — 4.0/5 > **Kelly** | *15 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Lots of great features such as health scores and playbooks to save time > > **Cons**: Sometimes we have issues with emails not sending / delayed sends > > Overall a really good system, does a lot of things all in one place and new features are being developed consistently. Great support team when needed. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ae/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data