--- description: Get detailed information about Efecte IT Service Management usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Efecte IT Service Management Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Efecte IT Service Management](/software/187633/efecte) # Efecte IT Service Management Canonical: https://www.capterra.ae/software/187633/efecte Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/187633/efecte?page=2) > Affordable service management provides an easy start with off-the-shelf processes and the flexibility to customize and grow. > > Verdict: Rated **4.6/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Efecte IT Service Management? Efecte is the European Alternative to global players for any service management. We work with mid-sized public and private sector organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 11 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Efecte ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Finnish, German, Swedish - **Available Countries**: Albania, Algeria, Austria, Belarus, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein and 18 more ## Features - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - CMDB Software - Change Management Software - Configuration Management - Contract/License Management - Incident Management Software - Knowledge Base Management - Multi-Channel Communication - Problem Management - Reporting & Statistics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software) ## Related Categories - [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software) - [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.ae/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews) 2. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Proactivanet](https://www.capterra.ae/software/1010807/proactivanet) — 4.8/5 (52 reviews) 4. [ServiceNow](https://www.capterra.ae/software/152871/servicenow) — 4.5/5 (344 reviews) 5. [TeamDynamix](https://www.capterra.ae/software/121317/teamdynamix) — 4.4/5 (150 reviews) ## Reviews ### "A Platform to easily manage Customer issues" — 4.0/5 > **Riya** | *9 September 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like most about Efecte is how it's compatible to give mail alerts and customisable the tickets are with respect to the category of the incident or service. > > **Cons**: Sometimes it's bulk select feature doesn't work properly, which creates an issue to handle multiple tickets at once. > > The problems my team is solving with Efecte are customer facing incidents on production deployed by us. The concern is immediately addressed through efecte. ----- ### "Efecte Self-service and Efecte ITSM opinion" — 5.0/5 > **Verified Reviewer** | *20 July 2021* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software. > > **Cons**: We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented. > > We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others. ----- ### "Easy to modify" — 4.0/5 > **Teppo** | *20 August 2021* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: Easy to modify or even create new things, reporting is good (could be better) > > **Cons**: Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates. > > Good, but is not easiest system anymore. ----- ### "Efecte ITSM" — 5.0/5 > **Juhamatti** | *28 April 2023* | Higher Education Software | Recommendation rating: 9.0/10 > > **Pros**: Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure. > > **Cons**: UI is little bit oldish compared to peers, especially admin side. > > we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good. ----- ### "Information Systems Specialist" — 4.0/5 > **Wenzhao ”Weni”** | *16 June 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I think overall Efecte ITSM (ESM and ESS) is very easy and user friendly to use. As one of the administrators, I also like the product that's very easy make changes/configurations etc and it's very flexable. > > **Cons**: Most likely the functions that in our company needs (dedicated pop up messages etc.) and the software development rate is a bit slow. > > As mentioned in many occasions, Efecte is very flexible and easy to to use for small/mid-size companies. I have totally used over 8 years and I'm very pleased to product and its support. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/187633/efecte?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/187633/efecte) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | pl | | ----- ## Structured Data