Mint Service Desk

Who Uses Mint Service Desk?

Prepared for companies that are looking for a solution that can be installed ON premise on their own infrastructure (i.e. private cloud).

What Is Mint Service Desk?

Mint Service Desk is a powerful tool that contains the functionality of the service desk and asset management all in one.

AVAILABLE ON PREMISES.

Key features:
- flexible asset management structure
- ticketing system integrated with asset management
- email integration
- custom ticket types
- dynamic fields
- document templates
and many more.

Mint Service Desk is certified by SERVIEW.

Mint Service Desk Details

OPGK RZESZOW

http://www.mintsd.com

Founded 2011

Mint Service Desk video
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Mint Service Desk pricing overview

Mint Service Desk has a free version and offers a free trial.


Starting Price

Not provided by vendor

Pricing Details

Free for up to 50 agents.

Free Version

Yes

Free Trial

Yes

Mint Service Desk deployment and support

Support

  • Email/Help Desk
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)

Training Software

  • In Person
  • Live Online
  • Documentation

Mint Service Desk Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • CRM Software
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking Software
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management Software
  • Chat/Messaging
  • Chatbot Software
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management Software
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Email Management Software
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat Software
  • Monitoring
  • Multi-Channel Communication
  • Performance Management
  • Predictive Dialer Software
  • Quality Management Software
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Third Party Integrations
  • Voice Mail
  • Workforce Management Software

View full list of Contact Center Software

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management Software
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat Software
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On Software
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Virtual Assistant
  • Voice Mail
  • Workflow Management Software

View full list of Customer Service Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Approval Process Control
  • Asset Categorization
  • Asset Library
  • Asset Sharing
  • CMS Integration
  • Campaign Management Software
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Content Library
  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Templates
  • Data Storage Management
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • File Conversion
  • File Management
  • File Transfer
  • Filtering
  • Full Text Search
  • Image Editing
  • Image Library
  • Metadata Management
  • Mobile App
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Support
  • Multiple Format Support
  • Online Video Platform Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Secure Data Storage
  • Single Sign On Software
  • Social Media Integration
  • Tagging
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • User Management
  • Version Control
  • Video Support
  • Watermarking
  • Workflow Management Software

View full list of Digital Asset Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM Software
  • Call Center Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management Software
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management Software
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring Software
  • Performance Metrics
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management Software

View full list of Help Desk & Ticketing Software

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  • Activity Dashboard
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  • Change Management Software
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  • Reporting/Analytics
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  • Supplier Management
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View full list of IT Asset Management Software

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  • Access Controls/Permissions
  • Active Directory Integration
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  • Workflow Management Software

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  • Alerts/Notifications
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  • Contact Management Software
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  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Risk Alerts
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  • Risk Assessment
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  • Real Time Reporting
  • Remote Access/Control
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  • Support Ticket Management
  • Support Ticket Tracking
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View full list of Service Desk Software

Mint Service Desk Alternatives - Capterra UAE 2021

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Mint Service Desk Reviews

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.7
Customer Service Software 4.8
Features 4.6
Value for Money 4.8

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J f B.
Programme Manager
Computer Hardware, 10,000+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/10/2020

"Flexible, easy to use, a host of features at a reasonable implementation price"

Comments: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Pros: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Cons: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

  • Reviewer Source 
  • Reviewed on 27/10/2020
Lukasz B.
CEO
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/07/2020

"Ease of use is the key"

Comments: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pros: I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Cons: For our purposes everything is ok. It is great for ticket management.

Vendor Response

by OPGK RZESZOW on 29/07/2020

Dear Lukasz,

Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

  • Reviewer Source 
  • Reviewed on 23/07/2020
Verified Reviewer
Team Leader
Computer Software, 10,000+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/02/2021

"I'm satisfied."

Comments: We provide support to our customers on daily basis.

Pros: - fast
- easy to use once it's configured
- great support

Cons: - you need to know what you really want in order to configure the system in a right way

  • Reviewer Source 
  • Reviewed on 19/02/2021
Verified Reviewer
Technical Program Manager
Financial Services Software, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 09/10/2020

"Very good Asset Management tool"

Pros: I like that it has its own ticketing system integrated with it.

Cons: I wish they improve and modernize the user interface.

  • Reviewer Source 
  • Reviewed on 09/10/2020
Verified Reviewer
business development latin america
Financial Services Software, 11-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/05/2019

"Great system"

Pros: It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Cons: I like everything is very helpful and easy

  • Reviewer Source 
  • Reviewed on 28/05/2019