
Who Uses Mint Service Desk?
Prepared for companies that are looking for a solution that can be installed ON premise on their own infrastructure (i.e. private cloud).
What Is Mint Service Desk?
Mint Service Desk is a powerful tool that contains the functionality of the service desk and asset management all in one.
AVAILABLE ON PREMISES.
Key features:
- flexible asset management structure
- ticketing system integrated with asset management
- email integration
- custom ticket types
- dynamic fields
- document templates
and many more.
Mint Service Desk is certified by SERVIEW.
Mint Service Desk Details
OPGK RZESZOW
http://www.mintsd.com
Founded 2011









Mint Service Desk pricing overview
Mint Service Desk has a free version and offers a free trial.
Starting Price
Not provided by vendor
Pricing Details
Free for up to 50 agents.
Free Version
Yes
Free Trial
Yes
Mint Service Desk deployment and support
Support
- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Linux (Desktop)
- Windows (On-Premise)
- Linux (On-Premise)
Training Software
- In Person
- Live Online
- Documentation
Mint Service Desk Features
Contact Center Software
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call List Management
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management Software
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management Software
- Customer History
- Customizable Reports
- Data Import/Export
- Email Management Software
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat Software
- Monitoring
- Multi-Channel Communication
- Performance Management
- Predictive Dialer Software
- Quality Management Software
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workforce Management Software
Customer Service Software
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Center Management
- Call Routing
- Communication Management
- Contact Database
- Contact Management Software
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management Software
- Employee Management
- Engagement Analytics
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On Software
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
- Workflow Management Software
Digital Asset Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Approval Process Control
- Asset Categorization
- Asset Library
- Asset Sharing
- CMS Integration
- Campaign Management Software
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Content Library
- Content Management System (CMS) Software
- Customizable Branding
- Customizable Templates
- Data Storage Management
- Document Management Software
- Document Storage
- Drag & Drop
- File Conversion
- File Management
- File Transfer
- Filtering
- Full Text Search
- Image Editing
- Image Library
- Metadata Management
- Mobile App
- Monitoring
- Multi-Channel Marketing
- Multi-Language
- Multimedia Support
- Multiple Format Support
- Online Video Platform Software
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Secure Data Storage
- Single Sign On Software
- Social Media Integration
- Tagging
- Task Management Software
- Template Management
- Third Party Integrations
- User Management
- Version Control
- Video Support
- Watermarking
- Workflow Management Software
Help Desk & Ticketing Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM Software
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management Software
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management Software
- Interaction Tracking
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring Software
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management Software
IT Asset Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Management
- Asset Tracking Software
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- Change Management Software
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard Creation
- Data Import/Export
- Data Visualization Software
- Email Management Software
- IT Asset Tracking
- Incident Management Software
- Inventory Management Software
- Inventory Tracking
- Knowledge Base Management
- Maintenance Management Software
- Maintenance Scheduling
- Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Self Service Portal
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management Software
- Third Party Integrations
- User Management
- Workflow Management Software
IT Service Management (ITSM) Software
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Management
- Asset Tracking Software
- Audit Management
- Availability Management
- CRM Software
- Capacity Management
- Change Management Software
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Drag & Drop
- Email Management Software
- Help Desk Management
- IT Asset Tracking
- Incident Management Software
- Inventory Management Software
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Prioritization
- Problem Management
- Project Management Software
- Release Management
- Reporting & Statistics
- Role-Based Permissions
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management Software
- Third Party Integrations
- Workflow Management Software
Incident Management Software
- API
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Audit Management
- Audit Trail
- Communication Management
- Communications Management
- Compliance Management
- Contact Management Software
- Corrective and Preventive Actions (CAPA)
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Visualization Software
- Disaster Recovery
- Document Management Software
- Email Alerts
- Event Logs
- Forms Management
- IT Incident Management
- Incident Management Software
- Incident Reporting
- Inspection Management
- Investigation Management Software
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- OSHA Compliance
- On Call Scheduling
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reminders
- Reporting & Statistics
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Safety Incident Management
- Single Sign On Software
- Status Tracking
- Task Management Software
- Third Party Integrations
- Training Management
- Workflow Management Software
Service Desk Software
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Asset Management
- CMDB Software
- Change Management Software
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management Software
- Email Templates
- IT Asset Management Software
- Incident Management Software
- Inventory Management Software
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Prioritization
- Problem Management
- Procurement Management
- Project Management Software
- Real Time Notifications
- Real Time Reporting
- Remote Access/Control
- Reporting & Statistics
- SSL Security
- Scheduled / Automated Reports
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management Software
- Third Party Integrations
- Widgets
- Workflow Management Software
Mint Service Desk Alternatives - Capterra UAE 2021
More Mint Service Desk alternativesMint Service Desk Reviews
Read all reviewsOverall rating
Average score
J f B.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support Software5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 27/10/2020
"Flexible, easy to use, a host of features at a reasonable implementation price"
Comments: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.
Pros: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
Cons: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!
- Reviewer Source
- Reviewed on 27/10/2020
Lukasz B.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support Software5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 23/07/2020
"Ease of use is the key"
Comments: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.
Pros: I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.
Cons: For our purposes everything is ok. It is great for ticket management.
Vendor Response
by OPGK RZESZOW on 29/07/2020
Dear Lukasz,
Thank you for warm words. We are doing our best to make sure the product meets customer expectations.
- Reviewer Source
- Reviewed on 23/07/2020
Verified Reviewer
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support Software5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 19/02/2021
"I'm satisfied."
Comments: We provide support to our customers on daily basis.
Pros:
- fast
- easy to use once it's configured
- great support
Cons: - you need to know what you really want in order to configure the system in a right way
- Reviewer Source
- Reviewed on 19/02/2021
Verified Reviewer
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support Software4 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 09/10/2020
"Very good Asset Management tool"
Pros: I like that it has its own ticketing system integrated with it.
Cons: I wish they improve and modernize the user interface.
- Reviewer Source
- Reviewed on 09/10/2020
Verified Reviewer
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support Software5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 28/05/2019
"Great system"
Pros: It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
Cons: I like everything is very helpful and easy
- Reviewer Source
- Reviewed on 28/05/2019