Mint Service Desk

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Who Uses Mint Service Desk?

Prepared for companies that are looking for a solution that can be installed ON premise on their own infrastructure (i.e. private cloud).

What Is Mint Service Desk?

Mint Service Desk is a powerful tool that contains the functionality of service desk and asset management all in one.

AVAILABLE ON PREMISES.

Key features:
- flexible asset management structure
- ticketing system integrated with asset management
- email integration
- custom ticket types

Mint Service Desk Details

OPGK RZESZOW

http://www.mintsd.com

Founded 2011

Mint Service Desk video
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Mint Service Desk pricing overview

Mint Service Desk has a free version and offers a free trial.

Free Version

Yes

Free Trial

Yes

Mint Service Desk deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Installed - Mac
  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Documentation

Mint Service Desk Features

  • Agent Interface
  • Auto Dialer
  • Automated Routing
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Interactive Voice Response (IVR)
  • Quality Management
  • Queue Management
  • Reporting/Analytics
  • Workforce Management

View full list of Contact Center Software

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

View full list of Customer Service Software

  • Asset Categorization
  • Asset Library
  • Asset Sharing
  • Customizable Branding
  • File Conversion
  • Metadata Management
  • Mobile App
  • Reporting/Analytics
  • Search/Filter
  • Version Control
  • Workflow Management

View full list of Digital Asset Management Software

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

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View full list of IT Asset Management Software

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

View full list of ITSM Software

  • Audit Trail
  • Corrective and Preventive Actions (CAPA)
  • Disaster Recovery
  • IT Incident Management
  • Incident Reporting
  • Investigation Management
  • OSHA Compliance
  • Safety Incident Management
  • Task Management

View full list of Incident Management Software

  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
  • Self Service Portal

View full list of Service Desk Software

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Mint Service Desk Reviews

Read all reviews

Overall rating

4.8/5
From 9 users reviews

Average score

Ease of Use 4.7
Customer Service 4.8
Features 4.6
Value for Money 4.8

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J f B.
Programme Manager
Computer Hardware, 10,000+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/10/2020

"Flexible, easy to use, a host of features at a reasonable implementation price"

Comments: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Pros: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Cons: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

  • Reviewer Source 
  • Reviewed on 27/10/2020
Lukasz B.
CEO
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/07/2020

"Ease of use is the key"

Comments: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pros: I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Cons: For our purposes everything is ok. It is great for ticket management.

Vendor Response

by OPGK RZESZOW on 29/07/2020

Dear Lukasz,

Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

  • Reviewer Source 
  • Reviewed on 23/07/2020
Verified Reviewer
Technical Program Manager
Financial Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 09/10/2020

"Very good Asset Management tool"

Pros: I like that it has its own ticketing system integrated with it.

Cons: I wish they improve and modernize the user interface.

  • Reviewer Source 
  • Reviewed on 09/10/2020
Maria fabiola G.
VP Business Analysis SR Manager
Financial Services, 10,000+ Employees
Used the Software for: Free Trial
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 20/10/2020

"Very usefull"

Pros: Its easy and intuitive To use . Friendly interfase
Without any doubts its a excellent sw option

Cons: Nothing to add at this moment .... thanks

  • Reviewer Source 
  • Reviewed on 20/10/2020
Verified Reviewer
business development latin america
Financial Services, 11-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/05/2019

"Great system"

Pros: It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Cons: I like everything is very helpful and easy

  • Reviewer Source 
  • Reviewed on 28/05/2019
Read all 9 reviews

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