---
description: Get detailed information about Hippo usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hippo Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Hippo](/software/185789/hippo)

# Hippo

Canonical: https://www.capterra.ae/software/185789/hippo

> Improve customer retention and reduce churn by automating omnichannel engagements and centralizing your customer support.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Hippo?

Designed for small businesses and large enterprises, Hippo helps you create a personalized customer experience with omnichannel engagements, centralized customer support and marketing automation.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: JungleWorks
- **Location**: San Francisco, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: $17.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Starts with $17 per agent for a month.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Brazilian Portuguese, English, European Portuguese, French, Hindi, Malay, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Autoresponders
- Chat/Messaging
- Customizable Branding
- Mobile Access
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Integrations (5 total)

- Jugnoo
- Panther
- Plivo
- Shopify
- Yelo

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.capterra.ae/software/180345/whatsapp) — 4.7/5 (16296 reviews)
3. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24046 reviews)
4. [Text Request](https://www.capterra.ae/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Highly Recommend\!" — 5.0/5

> **Meghan** | *2 April 2025* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: Hippo was a great resource our company added. It was easy to use and exactly what we were looking for.
> 
> **Cons**: The installation process was a little long and frustrating because of our specific types of computers/software.

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### "good conversational plattaform" — 4.0/5

> **crasue** | *28 June 2021* | Arts & Crafts | Recommendation rating: 8.0/10
> 
> **Pros**: the Customizable Chat Bots, the chance to have a 14 day trial , the pricing is affordable for all the features you can use through hippo, the use of tags is useful , and the options for the metrics too
> 
> **Cons**: till now, i haven't got any problems or something i dislike about it
> 
> it has helped me with my customers to stay conected, saved me time  in my bussines hours , and catch the attention of new customers

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### "user not-so-friendly" — 5.0/5

> **Verified Reviewer** | *27 February 2020* | Nonprofit Organization Management | Recommendation rating: 6.0/10
> 
> **Pros**: I liked that it was easy enough to manage vehicle repairs that my department was using daily
had in depth detail about maintenance for a vehicle vs. general repairs
> 
> **Cons**: didn't seem to be too user-friendly. took too many "clicks" to get to where you wanted to go. It could've used an upgrade, like an A.I type fill-in the blank.
> 
> overall, I'm 50/50 on this program, although I didn't have enough time of continuous use on it

-----

### "Hippo" — 5.0/5

> **Scott** | *19 May 2019* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use with no issues when downloading and low/no price.
> 
> **Cons**: None that have come up since using this product.

## Links

- [View on Capterra](https://www.capterra.ae/software/185789/hippo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/185789/Hippo/> |
| en-AE | <https://www.capterra.ae/software/185789/hippo> |
| en-AU | <https://www.capterra.com.au/software/185789/hippo> |
| en-CA | <https://www.capterra.ca/software/185789/hippo> |
| en-GB | <https://www.capterra.co.uk/software/185789/hippo> |
| en-IE | <https://www.capterra.ie/software/185789/hippo> |
| en-IL | <https://www.capterra.co.il/software/185789/hippo> |
| en-IN | <https://www.capterra.in/software/185789/hippo> |
| en-NZ | <https://www.capterra.co.nz/software/185789/hippo> |
| en-SG | <https://www.capterra.com.sg/software/185789/hippo> |
| en-ZA | <https://www.capterra.co.za/software/185789/hippo> |

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