18 years helping Emirati businesses
choose better software
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more
Our commitment
Independent research methodology
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How Capterra verifies reviews
Capterra carefully verified over 2.5 million+ reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How Capterra ensures transparency
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Cloudya logo

Cloudya

Cloudya Overview:

What Is Cloudya?

NFON Cloudya is a versatile cloud communications platform that offers streamlined communication and enhanced operational efficiency.

Effortless to set up and configure, Cloudya integrates seamlessly with the existing communication systems and supports CRM integration with over 300 platforms, ensuring smooth workflows. Built with data protection and GDPR compliance at its core, Cloudya safeguards business communications. Its intuitive interface, multi-device compatibility, and flexible subscription plans ensure it evolves with the business needs. 

Advanced features like call analytics and contact center solutions enable businesses to innovate, scale, and succeed. Tailored for SMEs, NFON Cloudya is ready for deployment within 24 hours.

Who Uses Cloudya?

NFON Cloudya is the ultimate communication solution for SMEs, empowering business owners, hybrid teams, and IT admins. It simplifies operations, enhances collaboration, and ensures security.

Where can Cloudya be deployed?

Cloud-based
On-premise
Cloudya Software - Cloudya's main interface for desktop and mobile.
Cloudya Software - Cloudya: Cloud PBX & UC features—voicemail, call queues, CRM, and more!
Cloudya Software - NFON Integration for Microsoft Teams* via the Cloudya app.
View 4 more

Overall rating

See all reviews
Based on 19 reviews
4.0
Write a Review!

Starting Price

Not provided by vendor

Free trial

About the vendor

  • NFON
  • Founded in 2007

Cloudya support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Austria, France, Germany, Italy, Poland

Countries available

Countries where the product is available. Note: Customer support may not be accessible in that country.

  • Austria
  • France
  • Germany
  • Italy
  • Poland
  • Spain
  • United Kingdom

Languages

Dutch, English, French, German, Italian

Languages

Languages that the product is available in.

  • Dutch
  • English
  • French
  • German
  • Italian
  • Polish
  • Spanish

Compare with a popular alternative

Cloudya

Cloudya

4.0 (19)
No pricing found
Free version
Free trial
4.1 (19)
3.8 (19)
4.1 (19)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
Ringover Ringover

Ringover

4.7 (825)
View Profile
$29.00
month
Free version
Free trial
4.8 (825)
4.5 (825)
4.6 (825)

Other great alternatives to Cloudya

Ringover
Ringover

Ringover

4.7 (825)
Top rated features
Call Center Management
Call Monitoring Software
Call Recording Software
View Profile
Nextiva
Nextiva

Nextiva

4.6 (914)
Top rated features
Call Routing
Mobile Access
Voice Mail
View Profile
VoIP.ms
VoIP.ms

VoIP.ms

4.8 (697)
Top rated features
Call Routing
Online Voice Transmission
VoIP Connection
View Profile
RingEX
RingEX

RingEX

4.2 (1,200)
Top rated features
Call Routing
Mobile Access
VoIP Connection
View Profile
3CX
3CX

3CX

4.4 (463)
Top rated features
Call Routing
Mobile Access
VoIP Connection
View Profile
CallHippo
CallHippo

CallHippo

4.4 (672)
Top rated features
Call Center Management
Call Recording Software
Caller ID
View Profile
Google Voice
Google Voice

Google Voice

4.5 (715)
Top rated features
Call Center Management
Caller ID
VoIP Connection
View Profile
GoTo Connect
GoTo Connect

GoTo Connect

4.5 (665)
Top rated features
Call Routing
Mobile Access
VoIP Connection
View Profile
JustCall
JustCall

JustCall

4.1 (221)
Top rated features
Call Center Management
Call Recording Software
Call Routing
View Profile
See more alternatives

Capterra verified reviews for Cloudya

Overall rating

4.0
Based on 19 reviews
Write a Review!

Filter reviews (19)

Most Helpful Most Recent
Mohammed
Solicitor in UK
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Source: SoftwareAdvice

"Held to Ransom"

7 August 2024
1.0
Pros:
My law firm has been with this phone service provider for several years. The service has rapidly deteriorated over the past couple of years. We have been left without a landmine for 2 months. The calls required to be diverted to a mobile phone. The company lacked the ability to provide any professional help. A complaint resulted in the company proposing the sale of a new system. Trying to change to a new provider and now being held to ransom. They prematurely terminated our contract and left our firm without a phone service for over 6 hours. I will be losing s complaint with Ofcom. I have never come across such a dishonest and incompetent company. Will not recommend NFON to anyone. I will update after my complaint to Ofcom.
Reviewer Source

NFON Response

20 August 2024

Thank you for your feedback. We apologise for the issues you have experienced, which we have been endeavouring to help you with over recent months. Your chosen IT support company is not affiliated with or trained by us, which limits our ability to respond, as we work entirely through a reseller network in the UK. We have reached out to them, but they have declined any engagement. Your hardware was not purchased from NFON and is out of warranty. As a gesture of goodwill, however, NFON made several attempts to fix this unsupported equipment. We have also not billed you for the service during this time. The equipment was returned to you in a working condition, as the video we shared with you showed. On connection with your network however, the devices no longer functioned correctly. We advised that your equipment could be replaced at no additional cost, however you declined this option. You requested in writing that we terminate your services immediately, which we duly did on 2/8/24.

Samuel
DSI in France
Verified LinkedIn User
Information Services, 2–10 Employees
Used the Software for: 6-12 months

"Great solution"

11 November 2020
5.0
Pros:
An easy way to use business phone like a pro
Cons:
Need a better Outlook contact integration
Reviewer Source
Jens
Geschäftsführer in Germany
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years

"Flexibilität pur. Perfekt für das mobile Arbeiten"

4 December 2024
5.0
Die Software wird flexibel in unserem Unternehmen eingesetzt und erleichtert uns im Unternehmen das mobile Arbeiten.
Pros:
Flexibilität SIP Kanal und Nutzer direkt buchbar und ein Produkt und Anbieter Regionaler Ansprechpartner und deutschen Hersteller Viele Jahre konstante Qualität
Cons:
Nicht jedes CRM lässt sich altuell anbinden
Reviewer Source
Kenny
Geschäftsleitung in Germany
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years

"Nfon als fester Unternehmensbestandteil"

4 December 2024
4.0
Einführung nfon vor drei Jahren, nach Umstellung von Unify. Dadurch flexibel neue Standorte eingebunden. MA durch einfache Bedienung schnell ongeboardet und keine hohen Anschaffungskosten für zusätzliche HW.
Pros:
Einfache Einrichtung. Einfache Bedienung. Vor allem auch einfache Administration und damit unabhängig von Hersteller und Dienstleister. Variables reagieren auf Personalveränderungen durch monatliches down/upgrading.
Cons:
Die Pauschalisierung der Flatrates ausschließlich auf alle Seats ist der einzige bekannte Vorschlag zur konkreten Verbesserung.
Reviewer Source
Matthias
CEO in Germany
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year

"Cloudya weil es die Arbeit erleichtert"

11 December 2024
5.0
Sehr gut, seit der Einführung hat sich unser Ablauf um haus verbessert und keiner muss mehr an Rufumleitungen oder sontiges denken.
Pros:
felxibler Einsatz ohne Ortsgebundener Telefonanlage, jederzeit von überall mit meiner Büronummer kommunizieren, bessere Erreichbarkeit dank Handyapp.
Cons:
Bei der Programmierung allen sich Tasten nicht auf andere User kopieren, man muss jede Taste bei jedem User einzeln programmieren, auch kann mein keinen Taste einschieben, man muss jede Taste verrücken.
Reviewer Source

Software found in

powered by