CloudTalk

Great IVR & solid value

Comments: Very positive! Sending the high-five to their team.

Pros:

Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.

Cons:

The mobile app could be improved, but we prefer the desktop app anyways.

Great product and fantastic support!

Comments: I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Pros:

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Cons:

The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Run Away

Comments: Terrible.

Pros:

The system works properly in most cases, but there are a lot of connection issues

Cons:

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product

Cloudtalk is the many tools in one

Comments: It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Pros:

The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.

Cons:

The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.

Great for remote working!

Pros:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Cons:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Looks good from a distance, but they're a mess internally

Pros:

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Cons:

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

App is Good But Still Needs Improvement

Comments: Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.

Pros:

Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need

Cons:

Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!!

Well functioning and good integration with HubSpot

Comments: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pros:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Cons:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Simple cloud phone system with a reasonable pricing

Comments: Using CloudTalk as a could-based phone system for our sales and customer support.

Pros:

1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan.

Cons:

1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market)

Great software

Comments: Good experience, easy to use and setup.

Pros:

Pretty cheap, easy setup and a good free tier. The other products are really lacking that.

Cons:

They need an app for phone too that is good.

Intuitive tool with a huge impact on our calls

Pros:

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Cons:

So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.

Great product, highly recommended.

Comments: With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic. Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you will not regret it!

Pros:

Ease of use, quick and simple integration and great call quality.

Cons:

Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.

Efficient software worth of money

Comments: I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

Pros:

It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.

Cons:

We have not noticed yet in our company.

Not recommended

Comments: We wanted to scale the service for support & delivery team, but after trial experience chose a more expensive, but more reliable solution

Pros:

Cloudtalk is easy to set up and has generally favourable pricing and quick support

Cons:

Mobile app is imposible to use. Some customers complained about the call quality

Great costantly evolving tool.

Comments: This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.

Pros:

Very intuitive and easy to use. Swift, professional and helpful customer support.

Cons:

Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

We love Cloudtalk because it works

Comments: It's the one we just keep coming back to

Pros:

ease of use. excellent call recording. super easy to set up

Cons:

sometimes there can be a delay in customer service response

Great solution all in one

Comments: At the beginning they give you the trial option so you have the chance to test the product before buying to be sure that all your requirements are met. The support during the trial is really good. It is easy to set and use and the team benefits from performance optimization,productivity, process automation, and customer experience overall.

Pros:

It is easy to set and use. The support is very good.

Cons:

At the moment I am satisfied with everything

Call center management platform

Comments: it does the job and is very professional

Pros:

Features like call recording, history, reporting make CloudTalk a good call management application

Cons:

Customer service is not fully available sometimes.

Great Cloud Phone App

Comments: Overall, it is very good. Despite its bugs, it is one of the better Cloud Phone apps.

Pros:

I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.

Cons:

It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.

Great price-performance ratio, lots of useful features to simplify work

Comments: It saves time and makes some processes smoother and more transparent. And that's what we needed.

Pros:

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

Cons:

None, everything works just fine and we didn't have to solve any bigger problems

Great value for money

Comments: Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Pros:

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

Cons:

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.

Great telephony service. Highly recommended

Comments: We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user.

Pros:

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Cons:

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

CloudTalk Is Great Platform!

Pros:

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Cons:

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

Simplicity and efficiency

Pros:

The simplicity of executing what is proposed with Cloudtalk is the strength of the tool. It easily meets the requirements for my day-to-day life, as well as offering additional resources that follow the same trait of simplicity and agility. In addition to having a very supportive support team, which only reinforces the efficiency of the platform.

Cons:

I just believe that, as a proposal for improvement, two points would be interesting: Localized support (by country) and the possibility of creating a caller ID. The latter, at first can be an obstacle.

cool program, I definitely recommend

Comments: great program for good money

Pros:

I like everything that is easy to control that it costs little money

Cons:

small outages, but not often, it was probably caused by the Internet