--- description: Get detailed information about Zoho Assist usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.ae/software/181775/zoho-assist Page: 1 / 56\ Next: [Next page](https://www.capterra.ae/software/181775/zoho-assist?page=2) > Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. > > Verdict: Rated **4.7/5** by 1375 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Assist? Outsourced IT \& MSP Support, IT Support, Customer Help Desks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1375 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Annotations - Backup and Recovery - Chat/Messaging - Collaboration Tools - Dashboard Software - Desktop/Browser Sharing - Diagnostic Tools - File Sharing Software - File Transfer - For MSPs - HD Audio/Video - IT, Server & Network Monitoring Software - Issue Management - Live Chat Software - Mobile Access - Mobile Screen Sharing - Multi-Channel Communication - Real Time Screen Sharing - Real-Time Chat - Real-Time Monitoring - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling Software - Screen Recording Software - Screen Sharing Software - Self Service Portal - Session Recording - Support Ticket Management - Surveys & Feedback - Troubleshooting - Unattended Access - Video Chat - Video Conferencing Software ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.capterra.ae/directory/30928/remote-support/software) ## Related Categories - [Remote Support Software](https://www.capterra.ae/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.ae/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.ae/directory/31955/remote-desktop/software) - [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software) - [MSP Software](https://www.capterra.ae/directory/30921/msp/software) ## Alternatives 1. [ISL Light](https://www.capterra.ae/software/146892/isl-light) — 4.7/5 (779 reviews) 2. [TeamViewer ONE](https://www.capterra.ae/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24046 reviews) 4. [AnyDesk](https://www.capterra.ae/software/149595/anydesk) — 4.6/5 (1781 reviews) 5. [Supremo Remote Desktop](https://www.capterra.ae/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "The best tool for IT Service Team" — 5.0/5 > **Verified Reviewer** | *1 March 2026* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: Excellent product providing value for money with all the features a typical IT service team would need > > **Cons**: No major missing components. Definitely expecting more AI based features to be added soon in future role outs > > There might be other tools out in the market but ZoHO offer tight integration with their entire product portfolio ----- ### "Zoho Assist, best Remote Support Application" — 5.0/5 > **Nitin** | *16 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is very fast and dont lag. I like the unattended access part. Setup was seamless and works very fast. It also maintain log and calculate total time, every time I connect to my customers. I can setup billing based on the hours I supported customers. > > **Cons**: Customer needs to install Zoho assistance in order to connect. Also it asks user permission, so I need to guide user over the phone. In Anydesk, it is straight forward just tell the number and done > > I am happy as it was less than half the price I was paying to Anydesk. Yes I need to guide users but it is one time process and doesn't take long. ----- ### "Easy Remote Access for IT Professionals" — 5.0/5 > **Anil** | *17 June 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It stands out for its simplicity and reliable performance, making it ideal for our small IT teams and accessing the servers. > > **Cons**: Occasional connectivity lags occur, and keyboard input doesn't function properly, for example, the Shift key sometimes remains active longer than expected, causing characters to appear in uppercase or in symbols. > > My overall experience with Zoho Assist has been good. The setup process is straightforward, and both usage and device management are easy to handle. It offers a reliable solution for remote support with minimal hassle. ----- ### "Works as expected" — 5.0/5 > **Shariar** | *9 July 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: features and flexibility. Whatever we wanted to have in a product was available for us. Also, the support team is really great. > > **Cons**: Some features which would be a good to have exists but at times not behaving the way it should. But these are minor ----- ### "Best remote assistance" — 5.0/5 > **Anto** | *27 November 2024* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Easy deployment and multiple deployment options that suits all type of environments > > **Cons**: The desktop plugin is very slow launching so it's good to use web version > > Really good product for IT support team and signage displays. ----- Page: 1 / 56\ Next: [Next page](https://www.capterra.ae/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data