--- description: Get detailed information about Medallia Agent Connect usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Medallia Agent Connect Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Medallia Agent Connect](/software/181460/stella-connect) # Medallia Agent Connect Canonical: https://www.capterra.ae/software/181460/stella-connect Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/181460/stella-connect?page=2) > Medallia Agent Connect brings customer feedback, QA \& coaching together to drive agent engagement, performance \& customer satisfaction. > > Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Medallia Agent Connect? Stella Connect by Medallia helps growing startups, large enterprises, SMBS, and BPOs collect real-time customer feedback, streamline QA, and power in-the-moment agent coaching. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 18 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Medallia - **Location**: San Francisco, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: $39.00 - **Pricing model**: Flat Rate - **Pricing Details**: Please contact Stella Service directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Agent Interface - Complaint Monitoring - Customer Experience Management - Dashboard Software - Employee Coaching Tools - Engagement Tracking - Feedback Management - Negative Feedback Management - Process/Workflow Automation - Quality Management Software - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations ## Integrations (16 total) - Ada - Dixa - Domo - Freshsales - Genesys Cloud CX - Gladly - Google Sheets - Gorgias - Helpshift - Intercom - Kustomer - Salesforce Sales Cloud - Slack - Talkdesk - Zapier ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) - [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software) - [Contact Centre Quality Assurance Software](https://www.capterra.ae/directory/33415/contact-center-quality-assurance/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Genesys Cloud CX](https://www.capterra.ae/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 3. [CXone Mpower](https://www.capterra.ae/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 4. [Playvox](https://www.capterra.ae/software/164542/playvox) — 4.8/5 (109 reviews) 5. [CloudTalk](https://www.capterra.ae/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## Reviews ### "The Application that Helps me to Improve as a Customer Service Representative" — 5.0/5 > **Jaime Valeriano** | *30 May 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: What I like with Medallia Agent Connect is how real-time I got the feedbacks from the customer which includes their rating and comments to my service to them. Also, our team leader has an access to those surveys that are considered negative which is helpful when our team leader will review what happened during the call. This software is helpful on coaching with our TL too, since our leader has the opportunity to listen to our calls in advance. When the time that we will be going to have a meeting, he will share to us what are the things to improve and will share his techniques on how to make that specific interaction into a positive one. This software also gives us an opportunity to listen to our call that has audited by our quality assurance team. There is a part of the application where I can listen to the call and the feedback of our QA team is there as well, which is very helpful because I am able to reflect while listening to my own call. > > **Cons**: What I didn't like about it is there are some rare moments that it is not working. But for 5 months of working with my company and we are using this software daily, it is still countable as my fingers on one hand on how many did this software is not working. Kind of making me anxious when I am aware with my KPIs for a while. > > Medallia Agent Connect is a helpful tool of improving agents performance. It gives us an opportunity to keep track of our key performance indicator and goals. It also gives a chance to our team leader and quality assurance team to listen to our calls and identify our strength and weaknesses, which is helpful when they will be going to give us feedback. Even though there are some times that it is down, but still it is tolerable because that rarely happens. ----- ### "A great survey tool" — 4.0/5 > **Farrah** | *31 May 2023* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: I like the option to add pics of the agents and custom bios > > **Cons**: i want to be able to have multiple surevys for each area > > Its been great, expensive and lacks a few intergrations but the support team will assist on custom setups ----- ### "Gold Standard for CSAT" — 5.0/5 > **Mark** | *19 July 2021* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: We had a much better CSAT survey response rate (\>45%). It is lightweight, easy to set up, and most importantly, humanizes the interaction between the agent and the customer. We love how easy it is for the customer to rate and reward an agent. > > **Cons**: I couldn’t think of any. It’s feature set is everything we need to complement our CSAT performance. Perhaps if Stella can produce an expanded feature where we can send surveys and measure our NPS, we’ll be a customer for that feature too. > > We had a better response rate from 11% to greater than 45%. This is important for us to capture feedback and see how our contact center is doing in terms of CSAT. The deployment to day-to-day usage has been great and this doesn’t require a specific team to maintain. ----- ### "Great product for deeper CSAT and QA insights" — 5.0/5 > **Eric** | *6 March 2020* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Measuring CSAT is a critical part to our Customer Support team and Stella is more engaging than other vendors on the market. They also rolled out a QA suite so we can have our QA and CSAT in one place. > > **Cons**: The QA functionality is very limited compared to other QA platforms but it does the job and more features are on the roadmap > > Overall, the experience was quite positive. The Stella team is fantastic and was very helpful throughout the process. They want to be a partner to the business and it shows ----- ### "Stella help me feel like a CS Star🌟" — 5.0/5 > **Verified Reviewer** | *6 October 2022* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: How Great it feels to Open Stella, I've never Been a competitive person since I start using this. I wanna be the Best at My CSAT and be showcasted in the Top performes in Stella :) is very user friendly and easy yo learn also You may place a profile picture that customers Will get when the are asked For feedback > > **Cons**: Sometimes it is a littlebit confusing on the menú part as it have the same colors so I'll Say UI design may improve a little bit more. > > It is Great helps me feel motivated everytime i Open Stella it show me a glance of a 5 stars Review and help me feel Appreciated. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/181460/stella-connect?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/181460/stella-connect) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data