--- description: Get detailed information about Malcolm! usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Malcolm! Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Portal Software](/directory/14/portal/software) > [Malcolm\!](/software/181117/malcolm) # Malcolm\! Canonical: https://www.capterra.ae/software/181117/malcolm Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/181117/malcolm?page=2) > The no-code self service platform for ambitious customer centric companies. > > Verdict: Rated **4.9/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Malcolm\!? Malcolm\! can be used by one person micro businesses through SME's to Enterprise. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Acknowledgement - **Location**: London, UK - **Founded**: 2003 ## Commercial Context - **Starting Price**: £36.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Micro: £36 per month. Team: £60 per month. Team Plus: £120 per month. Enterprise: contact us for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Catalog Management - Client Portal - Collaboration Tools - Content Management System (CMS) Software - Customizable Branding - Customizable Forms - Document Management Software - Drag & Drop - File Sharing Software - Forms Creation & Design - Forms Management - Full Text Search - Knowledge Base Management - Reporting & Statistics - Search/Filter - Self Service Portal - Surveys & Feedback - Text Editing - Third-Party Integrations - Workflow Automation ## Integrations (15 total) - Asana - Auth0 - Dropbox Business - HubSpot CRM - Jira - Mailchimp - Mailgun - Memberstack - Mews - Slack - Trello - Twilio - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Portal Software](https://www.capterra.ae/directory/14/portal/software) ## Related Categories - [Portal Software](https://www.capterra.ae/directory/14/portal/software) - [Forms Automation Software](https://www.capterra.ae/directory/10023/forms-automation/software) - [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software) ## Alternatives 1. [Confluence](https://www.capterra.ae/software/136446/confluence) — 4.5/5 (3696 reviews) 2. [Microsoft SharePoint](https://www.capterra.ae/software/1167/sharepoint) — 4.4/5 (5446 reviews) 3. [Notion](https://www.capterra.ae/software/186596/notion) — 4.7/5 (2771 reviews) 4. [Connecteam](https://www.capterra.ae/software/153140/connecteam) — 4.6/5 (5296 reviews) 5. [Guru](https://www.capterra.ae/software/145390/guru) — 4.8/5 (639 reviews) ## Reviews ### "Great Product and Amazing Customer Support" — 5.0/5 > **Andrew** | *18 January 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: We only use one element of Malcolm: their FAQ builder. We use it as a support centre for our SAAS business. It allows us to white-label this as our product, which is great. > > **Cons**: I haven't come across anything that I don't like. > > Their customer support is fantastic. I contacted \[sensitive content hidden\] from support today, and within ten minutes, he responded back to my query. I have been using Malcolm within my business for several years, and they are constantly adding new elements to improve it. ----- ### "Malcolm\! Saved us Time and Money" — 5.0/5 > **Antony** | *18 July 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm\! did it in an hour. The admin interface is really well designed, easy to use and looks great. > > **Cons**: I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything. > > It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works\! ----- ### "A Modern Helpdesk Solution with Workflows" — 5.0/5 > **Hari** | *11 October 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities. > > **Cons**: Integrations are a bit lacking and haven't really seen man updates (publically). > > Malcolm has been a pleasure to use and implement. ----- ### "Great software solution" — 4.0/5 > **Joe** | *8 November 2021* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: Malcolm\! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy. > > **Cons**: Tricky to alphabetically order content, but doable\! > > Easy and enjoyable. ----- ### "Fantastic product for knowledge bases & Smart Questionnaires" — 5.0/5 > **Mark** | *27 June 2022* | Farming | Recommendation rating: 10.0/10 > > **Pros**: Malcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website. > > **Cons**: The storage space provided by default is perhaps a little on the small side. > > We use Malcolm for many things, but the main usage is for building up a large and rich Knowledge Base / Questions \& Answers system. It is quick and simple for staff to add questions and answers to help our customer support obligations. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/181117/malcolm?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/181117/malcolm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data