--- description: Get detailed information about Callbell usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Callbell Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Callbell](/software/180550/callbell) # Callbell Canonical: https://www.capterra.ae/software/180550/callbell Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/180550/callbell?page=2) > Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels. > > Verdict: Rated **4.6/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Callbell? Callbell helps any kind of B2C company which need to sell product / services or support customers through DMA (Direct Messaging Application) such as Whatsapp, Facebook Messenger and Instagram Direct ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 18 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Callbell - **Founded**: 2018 ## Commercial Context - **Starting Price**: €12.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Callbell is available across 3 pricing tiers: Widget, Chat Management, and Enterprise. Pricing starts at €12/user/month and scales with each tier, outlined below: Callbell Widget - Free version is available for one user. Callbell Chat Management - €12/user/month Callbell Enterprise - Contact Callbell directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Italian, Portuguese, Spanish - **Available Countries**: France, United States ## Features - Autoresponders - Chat/Messaging - Customizable Branding - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History ## Integrations (3 total) - Instagram - Meta for Business - Telegram ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews) 2. [WhatsApp](https://www.capterra.ae/software/180345/whatsapp) — 4.7/5 (16475 reviews) 3. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24219 reviews) 4. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.capterra.ae/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Great support that got us ready for Meta's October pricing change" — 5.0/5 > **Nicolas** | *24 September 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The support team. We run WhatsApp across 20 numbers, one per pharmacy branch, with 27 agents in a single inbox, and \[sensitive content hidden\] has been outstanding. When Meta announced that service messages stop being free on October 1st, she reached out, walked us through exactly what changes, and helped us understand what our real exposure would be before the date — not after the first invoice. That kind of proactive support is rare. The platform itself does the heavy lifting well: one inbox for all our branches, automatic routing to the right team, and a visual bot builder that anyone on the team can read without being a developer. The WhatsApp cost simulator inside the billing section is an excellent touch — it loads your own real usage, so you see your actual numbers instead of a generic example. > > **Cons**: Bots are tied to a single channel, so with 20 numbers we ended up maintaining 20 copies of the same flow — changing one address means changing it everywhere. A way to share one flow across channels would save a lot of work. Tags are also created on the fly from the chat window, which over time filled our account with thousands of accidental tags that are hard to clean up in bulk. > > We manage the online store and the WhatsApp channel for a 22-pharmacy chain in Buenos Aires, and Callbell is where all of that traffic lands. Setup and day-to-day use have been solid, but what really stands out is the support: \[sensitive content hidden\] has been responsive, clear and genuinely helpful, and she made sure we were prepared for Meta's October pricing change well in advance instead of leaving us to find out on our own. For a business our size, having someone who anticipates that kind of thing is worth a lot. ----- ### "Great solution for social media integration" — 5.0/5 > **James** | *27 July 2022* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: It has the facility to integrate numerous social networks. Shortcuts with pre-defined phrases make the attendant's life easier, reducing the chance of passing on some incorrect information. The format in which all conversations are made available is something that caught our attention and gained positive points. > > **Cons**: Some conversations just get lost every now and then and accessing past conversation history takes a while to load. It doesn't always happen, but when it does, it's a little uncomfortable. > > We have been using the tool for a long time and it has really helped us to organize the way we communicate with our customers. ----- ### "Une solution fiable pour centraliser le suivi client sur WhatsApp" — 5.0/5 > **Abderrahim** | *23 July 2026* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: Callbell permet à plusieurs collaborateurs de gérer les conversations WhatsApp depuis une seule et même plateforme. Nous avons particulièrement apprécié la centralisation des échanges, la simplicité de répartition des conversations entre les coachs et la continuité du suivi client, même en cas d’absence ou de changement d’interlocuteur. L’outil est stable, intuitif et fiable pour une utilisation quotidienne par toute une équipe, avec très peu de friction. La qualité de l’accompagnement est également un véritable point fort. \[sensitive content hidden\] nous suit depuis la mise en place et s’est toujours montrée extrêmement disponible, professionnelle et réactive. Elle a systématiquement mobilisé les équipes techniques ou commerciales lorsque cela était nécessaire et nous a proposé des solutions concrètes à chaque difficulté rencontrée. Nous avons également bénéficié de plusieurs sessions de formation pour maîtriser l’ensemble des fonctionnalités de la plateforme. > > **Cons**: La configuration initiale de notre environnement WhatsApp Business et sa validation auprès de Meta ont été particulièrement complexes. Ces obstacles n’étaient cependant pas liés à Callbell. Ils provenaient principalement de l’historique de nos comptes auprès de Meta, qui nous pénalisait et compliquait fortement la validation de notre environnement Business Manager. Au contraire, l’accompagnement de Callbell a été déterminant pour résoudre cette situation. \[sensitive content hidden\] et les équipes techniques nous ont accompagnés à chaque étape jusqu’à l’obtention d’une configuration propre, stable et pleinement opérationnelle. Il s’agit donc davantage d’une difficulté liée aux procédures et aux restrictions de Meta que d’un véritable inconvénient du produit Callbell. > > Nous utilisons Callbell depuis près d’un an chez entrepreneurs.com afin de centraliser le support et le suivi de nos clients via WhatsApp. Plusieurs coachs utilisent quotidiennement la plateforme pour accéder aux conversations, répondre aux demandes et assurer une continuité dans l’accompagnement de chaque client. Après une année d’utilisation, Callbell s’est révélé stable, fiable et simple à prendre en main. Son adoption par les équipes s’est faite avec très peu de friction et nous avons toujours obtenu une solution lorsque nous rencontrions un blocage. La mise en place initiale a représenté un véritable défi technique, principalement en raison de l’historique de nos comptes et des procédures de validation imposées par Meta. Grâce à l’accompagnement de Callbell, nous disposons aujourd’hui d’un compte Business propre et d’un environnement WhatsApp stable auprès de Meta. Notre expérience globale est donc très positive. La solution répond parfaitement à notre besoin de gestion collaborative du suivi client via WhatsApp, et la qualité du service client a clairement fait la différence tout au long de notre utilisation. ----- ### "Callbell - the worst WhatsApp Integration ever" — 2.0/5 > **Amal** | *27 August 2021* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: Only the fast-to-response support. That's the only strong point of theirs > > **Cons**: The service worked well for the first couple of weeks and then we ran into a wave of different problems like: 1. Large latency in sending the messages 2. Some of the messages weren't delivers to the end user at all 3. When writing to a new contact for the 1st time - the message is sent twice 4. The names of the contact are not syncronized across with the original WhatApp application 5. No ability to send voice messages, files or see if the messages was delivered or read. > > The only reason I gave them 2 stars is becaues the support is really always there and tries hard to cover up all the flaws the service has. But overall experience is disgusting. Not recommended. ----- ### "Una plataforma confiable, intuitiva y en constante evolución." — 5.0/5 > **Edwin** | *14 July 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Es una plataforma muy intuitiva y amigable para el usuario final, lo que facilita su adopción y operación diaria. Su configuración es sencilla y permite que el administrador gestione la herramienta de forma autónoma, sin depender constantemente de soporte técnico. Además, se ha caracterizado por su estabilidad y alta disponibilidad (24/7), garantizando la continuidad de la operación. Otro aspecto destacable es su ecosistema integral, que centraliza la atención de los diferentes canales, ofrece trazabilidad de las interacciones y métricas en tiempo real, y permite integrar flujos de autogestión y enrutamiento inteligente, optimizando tanto la experiencia del cliente como la eficiencia operativa. > > **Cons**: En términos generales, mi nivel de satisfacción con la plataforma es alto. No he identificado aspectos que representen una desventaja significativa frente a otras herramientas disponibles en el mercado. Por el contrario, considero que ofrece un equilibrio adecuado entre facilidad de uso, estabilidad, funcionalidades y capacidad de administración, cubriendo de manera eficiente las necesidades de la operación. > > Mi experiencia general con Callbell ha sido muy positiva. Es una plataforma intuitiva, fácil de usar y con una curva de aprendizaje corta, lo que facilita su adopción por parte de los equipos de trabajo. Además de las funcionalidades de la herramienta, destaco el compromiso de los equipos de soporte, desarrollo y comercial, quienes brindan un acompañamiento cercano y mantienen un enfoque permanente en la satisfacción del cliente. También es una plataforma que evoluciona de forma constante, incorporando nuevas funcionalidades alineadas con las actualizaciones de Meta y considerando activamente las necesidades y sugerencias de sus clientes para fortalecer su propuesta de valor. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/180550/callbell?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/180550/callbell) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data