--- description: Get detailed information about Viber usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.ae/software/180348/viber Page: 1 / 164\ Next: [Next page](https://www.capterra.ae/software/180348/viber?page=2) > Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. > > Verdict: Rated **4.4/5** by 4063 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Viber? On-premise customer engagement \& communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \& more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4063 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Viber Media ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: The application is available for free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Luxembourg ## Features - Communication Management - Customer History - Feedback Management - Interaction Tracking - Live Chat Software - Multi-Channel Communication - Personalization and Behavioral Targeting Software - Reporting/Analytics ## Integrations (2 total) - Telegram - WhatsApp ## Support Options - Chat ## Category - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) ## Alternatives 1. [WhatsApp](https://www.capterra.ae/software/180345/whatsapp) — 4.7/5 (16444 reviews) 2. [Telegram](https://www.capterra.ae/software/180347/telegram) — 4.7/5 (6433 reviews) 3. [Text Request](https://www.capterra.ae/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Reviews ### "my review Viber" — 5.0/5 > **taha** | *25 April 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: What I like mostEnd-to-End Encryption by Default about Viber is its combination of simplicity and versatility -Stickers and Communities -Multi-Device Sync > > **Cons**: Inconsistent Call and Video Quality - Limited Group Communication Features > > Viber supports a range of communication methods, including text messaging, voice calls, video calls, and group chats. Its cross-platform compatibility ensures seamless use across Android, iOS, Windows, Mac, and Linux devices, allowing users to stay connected wherever they are ----- ### "Fun features and free international calls" — 4.0/5 > **Elisabetta** | *4 August 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app. > > **Cons**: The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first. > > Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting. ----- ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *16 April 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: it is free application for all user, group and other small business use > > **Cons**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- ### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5 > **Art** | *8 March 2026* | Biotechnology | Recommendation rating: 1.0/10 > > **Pros**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way > > **Cons**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) > > Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones ----- ### "An instant communication channel" — 4.0/5 > **Jessee** | *23 July 2026* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool. Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move. > > **Cons**: The user interface feels cluttered with ads and promotional content that can distract from professional work. > > Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime. ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.ae/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data